[Resolved] Tikona — very bad service | |||
I have booked the tikona connection to my office on 15th sep 2010, they have given the connection after 10 days only, and that too speed was very less, after 5 days it was not working, son I had call the customer care many times and booked the complaint,but no one has come to rectify the problem,after that I have disconnected the connection,but still no one has came disconection also,and for this they have send the bill also, my request you to everyone is don't take tikona bb connection. I have burnt my money. don't waste your's, very very very bad service........ Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi Tikona
I would like to start by telling you how pathetic your services really are. I am sure you must be already aware of this fact as I am pretty sure that I am not the only cust who is upset about your poor services!
Ever since I have taken your service, I have had nothing but recurring problems at a regular frequency. Every 2 weeks to a months time, I have to call you guys and make the same complaint…. “SLOW SPEEDS”. This has now become a regular practice for me and your service has become so unreliable that I have decided to disconnect your service. What’s worst is that now whenever I call your IVR and dial 1 for technical help, I am by default routed to a Cust Service Exec who only takes a complaint and then says “you will receive an SMS in 6 Hours with the resolution time mentioned in it”. Is this a JOKE???? Someone is upset that his internet service is not working and wants it fixed immediately and you say wait for 6 hours!!! And that to only to receive an SMS… post that how much longer for a resolution???? So does your customer suffer in the mean time?? Is he not paying for the service???
Coming to second part of this complaint, I had first called your toll free no to lodge a complaint about the slow speed on Monday 23th Aug at 05:00 hrs but your IVR said that you guys work only 8:00 Hrs– 00:00 Hrs. I hence requested for a call back as prompted by your IVR and punched in my mobile no. I then assumed that I will get a call back at the earliest as mentioned by your IVR. I however did not get any call back till date.
Since I did not receive any call back and since the slow speed persisted, I called your toll free no again on Tuesday 24th Aug at 14:15 Hrs and spoke to Yogesh and for some reason he refused to give me his Last name stating that it was against company policy (but strangely your company policy did not stop some of your other agents whom I spoke to later from giving me their last names, so that means that either the policy is different for different agents or Yogesh does not know the policy!!!). After informing Yogesh about my problem, he informed me that he will have to take a complaint and then I would receive an SMS in 6 hrs with the resolution time mentioned in it. I got really upset that firstly I did not get the call back and now I have to wait for 6 hrs jus to know when I can have someone call me for a resolution. So that means your customer who is calling for help not only can’t get immediate help but now has to wait for 6 hrs plus to get the issue resolved. I refused to accept this and asked to speak to the manager, to which Yogesh just refused and since I got abusive due to the frustration he hung up on me!
I then dialed again and this time I spoke to Suraj Gadgul who mind you had absolutely no problems in giving out his last name!!! I called him at about 14:22 Hrs and he finally took a complaint and gave me the complaint no:[protected]. Since I was so upset, he said that he had referred the case to his seniors and I would get the SMS on priority in 1 hour! I have still not got the sms or call!
I called again the next day on Wednesday 25th Aug at 13:55 hrs since I did not receive the call and spoke to Sheetal Raut who again had absolutely no problems in giving out her last name!!! I gave her the complaint no and she told her that I did not get the sms or call. I also gave her the complaint no and she informed me that there was an update that there was some kind of bandwidth issue. She again then promised me that I will get the sms and call, and not surprisingly this time too I have still not received the sms or call!!!
I seriously feel that you guys are just a bunch of jokers there who do not know how to conduct your business!!! I am dead sure that I will not be making any more payments to you guys till I get your freaking SMS and a call from your freaking technicians who should come and check how pathetic is the speed that guys are offering me after claiming to offer me 750 Kbps speeds!!!
I don’t think you guys should be in this business if you can’t offer basic customer service and help. Even your IVR is so hopeless which says dial 1 for technical help but routes you to a customer service exec!!!
If this issue is not resolved in the next 3 days with appropriate compensation then I will have this service disconnected. I am really hoping that this will be taken seriously else I am going to advertise your service all over the broadband blog sites!!!
Below are the dates and times that I have called your stupid call center!!!
Date: 24th Aug
Agent: Yogesh (dint give last name)
Time: 14:15 Hrs
Date: 24th Aug
Agent: Suraj Gadgul
Time: 14:22 Hrs
Complaint:[protected]
Date: 25th Aug
Agent: Sheetal Raut
Time: 13:55 Hrs
Complaint:[protected]
Disc Ref No:[protected]
Regards,
Lanio Carvalho
Tikona ID: [protected]
I would like to start by telling you how pathetic your services really are. I am sure you must be already aware of this fact as I am pretty sure that I am not the only cust who is upset about your poor services!
Ever since I have taken your service, I have had nothing but recurring problems at a regular frequency. Every 2 weeks to a months time, I have to call you guys and make the same complaint…. “SLOW SPEEDS”. This has now become a regular practice for me and your service has become so unreliable that I have decided to disconnect your service. What’s worst is that now whenever I call your IVR and dial 1 for technical help, I am by default routed to a Cust Service Exec who only takes a complaint and then says “you will receive an SMS in 6 Hours with the resolution time mentioned in it”. Is this a JOKE???? Someone is upset that his internet service is not working and wants it fixed immediately and you say wait for 6 hours!!! And that to only to receive an SMS… post that how much longer for a resolution???? So does your customer suffer in the mean time?? Is he not paying for the service???
Coming to second part of this complaint, I had first called your toll free no to lodge a complaint about the slow speed on Monday 23th Aug at 05:00 hrs but your IVR said that you guys work only 8:00 Hrs– 00:00 Hrs. I hence requested for a call back as prompted by your IVR and punched in my mobile no. I then assumed that I will get a call back at the earliest as mentioned by your IVR. I however did not get any call back till date.
Since I did not receive any call back and since the slow speed persisted, I called your toll free no again on Tuesday 24th Aug at 14:15 Hrs and spoke to Yogesh and for some reason he refused to give me his Last name stating that it was against company policy (but strangely your company policy did not stop some of your other agents whom I spoke to later from giving me their last names, so that means that either the policy is different for different agents or Yogesh does not know the policy!!!). After informing Yogesh about my problem, he informed me that he will have to take a complaint and then I would receive an SMS in 6 hrs with the resolution time mentioned in it. I got really upset that firstly I did not get the call back and now I have to wait for 6 hrs jus to know when I can have someone call me for a resolution. So that means your customer who is calling for help not only can’t get immediate help but now has to wait for 6 hrs plus to get the issue resolved. I refused to accept this and asked to speak to the manager, to which Yogesh just refused and since I got abusive due to the frustration he hung up on me!
I then dialed again and this time I spoke to Suraj Gadgul who mind you had absolutely no problems in giving out his last name!!! I called him at about 14:22 Hrs and he finally took a complaint and gave me the complaint no:[protected]. Since I was so upset, he said that he had referred the case to his seniors and I would get the SMS on priority in 1 hour! I have still not got the sms or call!
I called again the next day on Wednesday 25th Aug at 13:55 hrs since I did not receive the call and spoke to Sheetal Raut who again had absolutely no problems in giving out her last name!!! I gave her the complaint no and she told her that I did not get the sms or call. I also gave her the complaint no and she informed me that there was an update that there was some kind of bandwidth issue. She again then promised me that I will get the sms and call, and not surprisingly this time too I have still not received the sms or call!!!
I seriously feel that you guys are just a bunch of jokers there who do not know how to conduct your business!!! I am dead sure that I will not be making any more payments to you guys till I get your freaking SMS and a call from your freaking technicians who should come and check how pathetic is the speed that guys are offering me after claiming to offer me 750 Kbps speeds!!!
I don’t think you guys should be in this business if you can’t offer basic customer service and help. Even your IVR is so hopeless which says dial 1 for technical help but routes you to a customer service exec!!!
If this issue is not resolved in the next 3 days with appropriate compensation then I will have this service disconnected. I am really hoping that this will be taken seriously else I am going to advertise your service all over the broadband blog sites!!!
Below are the dates and times that I have called your stupid call center!!!
Date: 24th Aug
Agent: Yogesh (dint give last name)
Time: 14:15 Hrs
Date: 24th Aug
Agent: Suraj Gadgul
Time: 14:22 Hrs
Complaint:[protected]
Date: 25th Aug
Agent: Sheetal Raut
Time: 13:55 Hrs
Complaint:[protected]
Disc Ref No:[protected]
Regards,
Lanio Carvalho
Tikona ID: [protected]
hai I am R.k. vignesh babu, my service id is [protected].. my phone number is old no [protected], I have changed my old number. So my new number is [protected].. I am madurai in tamil nadu, I had booked the tikona connection to my home on 15-sep-2010 to 14-oct-2010, They have given connection after 10 days only. and the speed was very less. So i have suffered my project work due to exam time.So i called the customer care many times and booked the complaint, They told as after 15 days we would tell in this way they answered 2 months, but the bill is comming with fine.. Whoes fault is this? But we use the connection only 20 days. They have payed fine over fine. I was so many times requesting to send the bill.Whoes fault is this? the tikona connection is very worst and the working members are very worst. I don't know who is responsible for that? How we will pay the bill Rs.1245.06. After 1 month I have disconnected the connection.. Then How will i pay that much amount... My Email Id: [protected]@gmail.com... Please see consider my request and send me the correct information to my address.
We have been using tikona for past 5 months. At the time of installation it was committed that I will given 2MB speed with 20 GB Data for Rs 699/-, which I have never received 2MB speed for whole months. When I used to call their contact centre, we have to be in waiting for 20 min and then the used to get connect with their executive. I used to call them almost every 3-4 day I have to call them for the same. I don't understand that whether I am Rs 699/- to speak to their executive or for the services which I was committed. Even I paid bill for first 3 Months, remaining 2 Months when they contact me for the bill, I told them I will pay the bill to their senior or any manager level if he visit my home so that I can explain my problem. Even they told yes that somebody from tikona will visiting my home for the same. Till date no one from Tikona has visited my home for any service related issue. Now this Tikona guys are sending me legal notice.
Tikona ID : [protected]
Tikona ID : [protected]
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I took 512kbps Broadband Plan but my downloading speed is 2-3kbps only.
The customer care doesn,t responce my query