| Address: | Chennai, Tamil Nadu |
i have availed net connection of the company vide Service ID [protected] in the month of August 2010. At that time i had requested for connection to lap top also which was agreed by the company at a charge of RS.75/- pm. However, due to technical reasons the company could not provide the connection to lap top. However, the company is charging Rs.75/- pm without providing the requested service. As soon as i receive the monthly bill i have been taking up the issue with the company through customer care. The company reversed the excess billing twice. Again last month i was charged Rs.75/-. When contacted vide complaint no. 1-[protected], i was told that the amount will be adjusted in the next billing. But the same was not done. I complained again vide complaint no. 1-[protected].
I have received the latest bill. The company has not reversed the excess billing. But has once again charged Rs.75/- for the service not provided by them.
I am rightful in demanding the refund of the excess billing along with the tax charged by the company.
In spite of persistent follow ups the company is adamant and never cares for the just and right demand of the customer.
i intend to file case against the company. Was this information helpful? | 
Tikona — Excess amount in Internet Bill
I am highly dissatisfied with the way Tikona has handled our internet service and also the complaints/queries related to it. I have been talking to their representatives to sort out the last bill dated 15th of April, 2011, but there seems to be no progress. We had DISCONTINUED Tikona service on 30th March 2011, but as per the 15th April bill we have been charged, with a sum of Rs. 1515.52, till 15th of April, 2011.Now, instead of rectifying the previous bill, Tikona has sent us another bill dated 15th May, 2011. This time the amount includes: Previous dues of 1515.52 + Late fee charges + New bill for the period 15th April – 15th May. The total due amount now stands at: Rs. 3088.93. We had moved out of the premises (mentioned in the bill) on 4th of April, 2011 and we have legal documents to support it. We had also raised a ticket number 1-[protected] to try and sort this out, but they are either cheating us or are incompetent to handle customer queries.
We are also planning to file an FIR against Tikona. Please help us in this regard.
Our Tikona Customer ID is: [protected]
Regards,
Salleen Ranjan
Email: salleen.[protected]@gmail.com
Mobile: +91-[protected]