[Resolved]  Tikona — Tikona - Worst customer/technical support among broadband

Address:

Chennai, Tamil Nadu

I took a broadband connection(Tikona id: [protected]) a few months back when I moved to a new address. I already had a wireless router and wanted to set it up with Tikona. About a month back I called the customer support and inquired about the wireless, they said a router has to be bought from them (what a misleading crap!) which costed around Rs.1600 (mere waste). I paid and called the customer support, they said WiFi will be active within 24-48 hrs at their end and a service engineer will come and provide the router (another crap from which only one computer can be connected, either my laptop or desktop and not both, in case both desktop and laptop is to be used, I had to buy a hub, eve though one is wi-fi ) and configure it, I and my wife work between 10:00 and 21:00 hrs so, I wanted them to come before or after that or on weekends, which by itself got delayed (Earlier I had Airtel who was much flexible on timing). Some time later I got the router, since I use Linux I wanted it to be configured for it which the engineer struggled, finally I managed to cofigure in his presence and it worked. The next day the wi-fi didn't work, since I will be away for about a week, I thought I will come back check it again and call the service engineer who provided the router. He wanted me to call the customer care which I did about a week later as I was away from home, the IVRS said the expected wait time is 5 mins, 4 min after an interval of 10 min each and sometime in the middle the call gets disconnected. Finally I could to talk to an engineer about a month later, he said my wi-fi is not activated, I was routed to another customer care rep to confirm this, who finally said it will be activated in next 24-48 hrs. Two days later I called them to confirm activation, then again said they will active in next 24-48 hrs. Some how I called and got confirmed that it is activated at their end, but still I couldn't connect. The engineer said some crap setting wifi on my OS which he reads from some material I guess. No one turned up at the site to fix this issue yet, let them take the wifi router in the same condition and pay me back the money. My kind advice, "never trust this service provider, they make false promises and misguide you", tell to your friends or those who were about to be cheated by them. Go for other options when you have one.

Raja