[Resolved] Tikona — Connection Disconnected due to payment paid

vikram chhajer

from Mumbai, Maharashtra

Address:

Gujarat

Sir

MY ID NO IS. [protected] (TIKONA BROAD BAND)

TODAY THE CONNECTION HAS BEEN DISCONNECTED DUE TO OVER DUE PAYMENT AS PER CUSTOMER CARE OFFICER . AS EARLIRY I HAVE SUMMITED THE BANK STATMENT TO TRIKONA OFFICER MR. SANDEEP HIS MOBILE NO IS [protected] .
AS I HAVE ALREADY PAID THE AMOUNT - 504/- CHQ NO IS 552297 UCO BANK AND ITS WAS CLEAR ON 8TH OF NOV FROM MY ACCOUNT . AFTER THEN ALSO TRIKONA HAVE DISCONNECTED MY CONNECTION WITHOUT MY FAULT . SIR TRIKONA'S MANGEMENT IS SO POOR THAT THEY EVEN CANNOT UPDATE THEIR CUSTOMER'S A/C , HOW THEY CAN DO PERFECT ACCOUNT IN TRIKONA COMPANY , SUCH A BIG NAME OF COMPANY , AND MANAGENT IS LIKE "KIRANA STORE" .

AS THE PERSON HAVE PAID THE AMOUNT OF YOUR SERVICE THEN ALSO YOUR COMPNAY'S HAD DISCONNECTED THE CONNECTION . THAT MEANS THE PERSON WHO PAYS HIS AMOUNT HONESTLY , THEN ALSO HE HAVE TO SUFFER .

THIS IS KIND REQUEST TO YOU THAT PLEASE TAKE STRICK ACTION AGAINST THIS KINDS OF COMPANY AND AVOID CUSTMER TO SUFFER WHEN HE IS RIGHT .

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Dec 27, 2016

Complaint marked as Resolved

Verified Support

Mar 21, 2013

Tikona Digital Networks Customer Care's response Dear Mr. Chhajer,

At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times.

This is with reference to your billing request of your Tikona Wi-Bro account.

Our team is tried calling on your registered mobile no. [protected] however you were busy, kindly note the following:

We would like to inform you that, we wavied the late payment charges from your account. We request you to kindly pay your remaining amount of Rs. 503.63/- for your reference.

We sincerely regret the inconvenience caused to you.

In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer toll free Cell at[protected]”. This cell is well trained to resolve all issues promptly.

You can also write to us at [protected]@tikona.in.

We appreciate your patience and kind support.

Please post your complaints on http://forum.tikona.in/ for faster resolution to your complaints.

Regards,
Tikona Services.