[Resolved]  Tikona — Connectivity issue

Address:

South Delhi, Delhi

Dear Sir/Madam,

My TIKONA user ID. No. is : [protected].
The Main problem is even after calling the customer care for resolving the issues of no connectivity, I do not get a guaranteed callback and resolving the problem of no connectivity.
In 30 days time frame, almost 12 days I do not get the connectivity from this broadband. I had been a customer of TIKONA almost past 1 year, and now the executive who had come last time on 22nd of may, at 9:30 in the morning told me that on Saturdays and Sundays there are problem as there is congestion. My question is then How does my TATA PHOTON + connects, whereas I believe that there are more customers who know TATA Photon BRAND NAME, rather than TIKONA.
The Executive who had come on 22nd, May, had resolved the connectivity issue in the morning, but the same day when i returned home in the evening it had the same connectivity issue. TIKONA customercare called me yesterday on 1st of June, 2012 for reminding me that I have to pay the bill before 2nd June, 2012. I paid the bill by online transaction, and my Transaction ID is[protected]. I cannot connect as there is connectivity error. Whereas, when I connect through my other internet card, the TIKONA portal opens. How does that happen.
I wish to resolve this issue, as every month I pay almost Rs. 1000/- , for 30 days internet connectivity, but the same comes to me for 12 – 15 days only, which also started since a couple of months only.
Wish to hear from you soon.
Yours Sincerely
TITASH TALUKDAR
Another Harassed Customer