[Resolved] Tikona Digital Networks / Wi Bro Service — Not attending to Complaints | |
I have taken Tikona Wi-Bro Service at my Residence - www.tikona.in. (My User No [protected]). They promised of high quality Internet Service. Although I never took note of intermediate disruptions thinking it to be normal, however from 8th Oct-09 the network failed. When it did not revive after two days I made a call to their Customer Support and lodged my complaint (No[protected] when my numerous phone calls did not serve any purpose. However, as things did not improve I wrote an email to their __ on 15.10.09 post which I got a call stating thinhs would be ok by next two days. Nothing happened and I wrote back to him on 20.10.09 asking for status and withdrawal of connection. No response. I repeated email on 26.10.09 and called on Mr. Parth Samai ([protected]) who said their Technical Engineer would give me call. Nothing came through. Then on 29.10.09, I finally lodged a request asking for disconnection and refund of my Security Deposit amount (Rs. 800/-) (No[protected]. But neither they have responded to my disconnection request, nor they have till date been able to restore connection. Request you to initiate action against the party. Regards Siddhartha Dey Was this information helpful? | |
Jan 9, 2017 Complaint marked as Resolved Verified Support Dec 05, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Dey, Greeting from Tikona, We have checked and found your account has been terminated as per your request. We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly. Regards, Tikona Care Verified Support Dec 08, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Dey, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |
 7 Comments | |
Comments
i paid installation charges when they people were registering in our apartment, they took one week to install it, instead of one day as per there commitment, at last it got installed after one week and it took almost my 35-40 calls to different tikona officials. and now i m submitting my reviews after my total unsatisfactory o[censored]sing this stupid tikona wibro internet services since one complete month o[censored]sage. i was not getting good speed as per my plan (as it should be 35 kbps as per plan) i was getting 25-30 kbps (there unit called A.P. is just 12-15 mtrs away from my pc) and my net was getting disconnected regularly after any time (say 15 mins to 2 hrs). after their survey to my place they people adviced me to upgrade my plan to upgrade two levels, and i did so it was quite costly but i tried. after in my speed was varying from 2kbps to 50kbps and as per there commitment their speed remains constant, and my dis connectivity of internet was still as it was. but now i m feeling happy and lucky AFTER KICKING THEIR STUFF OUT OF MY HOUSE. I DIDN'T PAID THERE BILL AND LEFT USING TIKONA WIBRO. TIKONA IS A SERVICES OF PROVIDING INTERNET.
Reply
hey man is the service work now and what plan are you using?
Hi! I have the same story and the same problem as Mannu and Siddhartha Dey have. I have opted for 750 UNLIMITED (600 kbps) plan but after using it only for 4 hours I got the problem of disconnectivity. The AP (ACCESS POINT) was 20-30 meters away from my house and the speed provided was around 40-50 kb/sec as it should be around 70-75kb/sec (600/8 = 75). I am very dissatisfied with the service and don't want to continue further. So, I have complained 5 times in the past 3 months to CUSTOMER CARE AND NAGESH PRASAD (nagesh.[protected]@tikona.in) by EMAIL as well as by PHONE. But they have only one thing to say that their team in Delhi would come to my house and resolve the issue. But, no action was taken till date. So, Mannu I want to know that how do they agreed to take back their stuff.
Please help me out. And also if anybody knows the E-Mail or PHONE NUMBER of any HIGHER AUTHORITY of TIKONA then please give it to me.
Please help me out. And also if anybody knows the E-Mail or PHONE NUMBER of any HIGHER AUTHORITY of TIKONA then please give it to me.
Tikona Digital Networks — Tikona WI-BRO Service
Tikona is a worst Internet service provider i have ever dealt with...I applied for Tikona wireless internet service. The representative collected all the documents without checking the availability of service and collected money(1100) from me.
Installation never happened and upon calling the call center, they didn't even bother to solve my problem and when i asked them the office address, they didnt provide as they dont have any physical office in Bangalore (some crap Muslim agents handle it, who dont know how to speak with customer). I requested for cancellation and they said it takes 1 month for refund. I waited for the refund.
After 1 month, i got bill of 600. I never got the connection installed and I started getting the bill. There is no way to respond.... ridiculous, pathetic
I will sue this company ....
I too have been waiting for my refund of Rs. 1267 from the bangalore office, i called up just dial got a number, spoke to a someone with the contact no. and got hold of an address. Paid a visit, came to know that they sent a cheque for Rs. 715 twice and hence was with them in "mumbai". I never got the connection and they need to pay my full amount.
How do you plan to approach this?, we should all work together and get our money back
i saw a list of 101 users with refunds that are pending.looks like an approx feund of 1.3 lakhs.
How do you plan to approach this?, we should all work together and get our money back
i saw a list of 101 users with refunds that are pending.looks like an approx feund of 1.3 lakhs.
Looks like Tikona noticed this complaint and they gave me a call from mumbai office. They just told that i can ignore my bill and they will look into this issue.
I think we should demand for penalty of at least 1:5 so that they wont repeat this with other prospective customers. I live in a gated community with 50 houses i have informed everyone not to go for tikona service
I think we should demand for penalty of at least 1:5 so that they wont repeat this with other prospective customers. I live in a gated community with 50 houses i have informed everyone not to go for tikona service
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