[Resolved] Tikona — Fraud By Employee | |||
It is to inform you that i have been fraud by the Tikona's employee in Meerut. Empolyee Name : Ashvani [Mob- [protected], [protected]] My name is Lalit Kumar (304, Purwa Shekh Lal, Besides Subhash Nagar, Meerut.) I have applied for Tikona Broadband at my home through employee name, Ashvani. He said that he will apply Tikona 799(unlimited) plan at my home, with the speed of 2mbps till 6gb and after that 1mbps. On the day of applying that plan he gave me MTS Mblaze, and said that Tikona has a tie up with MTS. And said connection's speed matters to you not the connection name. And said it has more speed than the Tikona Network. And on using the MTS Mblaze after 6gb of speed it gaves me 18-20kbps as the direct download speed. He Fraud me in connection plan, company name and didn't even gave the bill for MTS MBlaze. Regards, Lalit Kumar (Consumer) ([protected], [protected]) Was this information helpful? | |||
Nov 17, 2016 Complaint marked as Resolved Verified Support Mar 13, 2012 Tikona Digital Networks Customer Care's response Hiwe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User ID:- 2. Registered contact number:- please feel free to contact us on[protected] to provide us any feedback regarding our service. Our customer care associate will be glad to assist you email us :-- tikona.[protected]@gmail.Com Regards Tikona Services Verified Support Mar 13, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details using the mobile number provided, the number is [protected] and as per there update There is very heavy usage from your TIKONA ID as follow, 1) 18 Dec 2011 to 25 Dec 2011 - usage is 28.116 GB. 2) 26 Dec 2011 to 25 Jan 2012 usage is 170 GB. 3) 26 Jan 2012 to 25 Feb 2012 200 GB With such a heavy usage there must not be any service issue. User Id:- [protected], and Name:- ABHINAV RASTOGI Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you. Regards, Tikona Services | |||
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I called up customer care regarding that (kindly refer request no- 1-[protected]) and talked to Mr. Nilesh Borate, found him very satisfactory, infact I wish to appreciate his action in handling customers. He tried all his ways to retain a going customer.
Thanks & Regards
Vishal Mehra"