[Resolved]  Tikona — misbehaviour

Address:

Howrah, West Bengal

Plz find the trailing mail....


Wed, 27 April, 2011 10:13:21 PMFw: Nodal Officer Escalation Docket Number is 1-[protected]
From: Aarti Chhatbar <[protected]@yahoo.com> Add to Contacts
To: Nodal Westbengal <nodal.[protected]@tikona.in>


[protected][protected][protected][protected]

Mr. Kamalendu Paul,

It would be better for you if you donot consider this case so lightly. I am not amongst those who would forget a bad behaviour towards them so easily. It would not take me much to forward this mail to Consumer Forum. I hope I get kind attention from you on this.

Rgds...Aarti



----- Forwarded Message ----
From: Aarti Chhatbar <[protected]@yahoo.com>
To: Nodal Westbengal <nodal.[protected]@tikona.in>
Sent: Mon, 25 April, 2011 11:28:05 PM
Subject: Nodal Officer Escalation Docket Number is 1-[protected]


Dear Concerned,

I am glad that my installation issue was finally resolved after i made atleast 25 phone calls to your customer care no. for almost a week. I really appreciate your fast service. This mail is now not regarding the installation issue. This mail was sent to you for the behaviour of your sales excutive Mr. Vikash Yadav. I want you to take strict action against a person who doesn't even know how to talk to a lady. Apart from selling, he needs to learn manners, customs, courtesy and customer service. What is more pathetic is that I didn't hear from him even once when my installation was not done, and the moment it was done (after me calling ur customer care no. so many times), he called up saying that if you have any reference, plz give it to me.

I would escalate this matter till the top most level if I donot get an apology letter from your sales executive, Vikash Yadav, Employee id[protected]




[protected][protected][protected][protected]
From: Nodal Westbengal <nodal.[protected]@tikona.in>
To: Aarti Chhatbar <[protected]@yahoo.com>
Sent: Mon, 25 April, 2011 5:04:15 PM
Subject: RE: Is this the way you provide service??


Dear Ms. Chhatbar,



Greetings from Tikona!



This is with reference to your email regarding service issue with your Tikona Wi-Bro account.



The delay in service is deeply regretted.



As discussed and confirmed with you over the phone, your installation issue has been resolved by our service team.



Your Nodal Officer Escalation Docket Number is 1-[protected].



You can quote this number in case you wish to provide us any additional feedback regarding our service.



Please feel free to contact us on[protected] if you have any queries about our service. Our Customer Care associate will be glad to assist you.



We request your co-operation and kind support.



Regards,

Kamalendu Polley

Nodal Officer - Kolkatta

Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in





From: Aarti Chhatbar [mailto:[protected]@yahoo.com]
Sent: Sunday, April 24, 2011 2:48 PM
To: Nodal Westbengal
Cc: Customercare
Subject: Fw: Is this the way you provide service??



Mr. Kamalendu Paul,



It is highly regretted that a person like you sitting at such a high profile is not bothered to reply to a mail from one of your customers. The trailing mail was sent to you on Thursday and till now there has not been any word from your side. Are you also like your Sales Executive Mr. Vikash Yadav who is only interested in taking money from the customers but not providing any service at all to your customers??



I had very high hope when I sent this mail to you. I hoped seeking help from you would be worth. But its really disheartening that you are equally cold alike your sales executive.

Also plz note I have not received any mail yet from your customer care team.



----- Forwarded Message ----
From: Aarti Chhatbar <[protected]@yahoo.com>
To: [protected]@tikona.in; nodal.[protected]@tikona.in
Sent: Thu, 21 April, 2011 3:46:30 PM
Subject: Is this the way you provide service??



Dear Concerned,



In reference to my application dated 17/04/2011 bearing application no. : [protected], plz be informed that I was told by your sales representative, Mr. Vikash Yadav, Employee Id[protected] that by Monday or Tuesday of this week, installation will be done. Since there is a window from which the connection would have to be taken and since we would not be able to close the window if the connection was taken from there, your sales representative said that the technician who would come to do the installation will make a hole and pass the wire through that hole and not the window. He assured that if the technician denies to do the hole, you instantly give a call to me and I will get it done.



A technician did come on Monday but said that he has not brought the drilling machine along with him. On insisting, he said he will go back and bring the machine in half an hour and left all the wires hanging in our balcony without fixing it. As was expected, he did not turn up. Your very-efficient-officer, Mr. Vikash Yadav (who said he is being paid Rs. 40000/- a month) is also not answerable and his response towards it is very cold (Are you paying so much salary to him to only make big commitments to the customer and then not living upto his own words?). I wonder how come a person who was so aggressive at the time of taking application and cheque has now become so cold. Just only after picking up the application form, the response is like that, how would it be after a few months? It only accentuates the poor service quality which is not at all desirable.



Plz note that the behaviour of people like Mr.Vikash Yadav is having a telling effect on the image of the company. What is more deplorable is that that the representative had promised of providing best quality service at only a phone call when he had come to take the application and cheque.



The very necessity of delineating the matter so vividly stems from the fact that this is the time when good service is expected from a company so that we could take the company to a next level by referring leads to you. If the welcome move from your side is like this, I would not even refer a single person as it would mean harassment to that person even.



Today is Thursday and till now the installation is only half done. The wires are still hanging the way it was left on Monday. Nobody from your side turned up after Monday.



Kind Attention Mr. Kamalendu Paul : I would like you to take strict actions against the Sales Representative, Mr. Vikash Yadav , as he had been very rude to me, he even banged the phone while talking to me. This is not the way one should behave to the customers. Plz arrange to get the installations fixed at my place. But before that plz ensure that Mr.Vikash Yadav is properly made understood the way he should behave with the customers.



Aarti Chhatbar