[Resolved]  Tikona — Huge Tikona Bill on disconnection of Broadband and the services not used

Address:

Gurgaon, Haryana

I may like to inform you that I had requested for availing Internet broadband facility from M/s Tikona in the month of August 2010, which was initially for six months, payment of which was made in advance through cheque.

On the completion of six months, due to poor connectivity in our area, I telephonically requested your Customer Care personnel to disconnect the broadband service provided to me. I got the same disconnected in Feb.2011. On my request your company Service Engineer/Representative came and collected the paraphernalia provided for this connection. I requested for receipt of accessories which he collected. He told me we don’t have any receipt book and ensure that he will deposit the equipment etc. and get the same cleared from my record. After disconnection of connection, bill for next six months was generated. I though it may happen due to some communications gap. On receipt of bill, I conveyed to your customer care personnel that I had got disconnected the broadband service provided to me and requested them to correct their record and my connection may be treated as disconnect.

Afterwards I used to get phone calls from your customer care centre for payment when they generate bill for the next six months. Every time I informed your customer care personnel about the status of broadband connection due to unsatisfactory signal in my premises.

To my utter surprise, yesterday (June 16, 2013). I got a call from one Mr. Vidya Prakash (stated to be advocate engaged by your company from Mumbai ) from his mobile No. [protected] informing that an outstanding amount to the tune of Rs. 3500 approx. is pending for payment and requested for making the aforesaid payment immediately. In case I fail to make the aforesaid payment, a penalty will be levied which is quite shocking, when I have not use your services why I should pay the outstanding amount which has been due to carelessness of your accounts section and customer care. I made the payment for the period I availed your services that too in advance.

To enquire about the status, I approached to your customer care centre yesterday - June 16, 2013 (Call Reference No. 1-[protected]), I shocked to hear that they don’t have any record viz. request for my disconnection, accessories etc. surrendered at the time of disconnection and when I last log in to your broadband service etc. And if they have no information about my last log in; how can they generate the bill?

In view of above, I may request you to direct your Customer Care head to see the affairs and set right the record and the bills raised up to date may be treated as nil and settle my case. I may be informed favorably.