[Resolved]  Tikona Internet — Poor service from Tikona Internet

Address:

Delhi

I have been using Tikona Internet for some months now, and the experience is alright as long as their service works, but if there's a breakdown you are done for. Tikona has absolutely useless customer support service.

This is the seventh day that my Internet connection has been down, and I have been requesting Tikona repeatedly to send an engineer to my premises but Tikona people are not responding at all. All they have done is call me repeatedly and make me do useless things on my computer. Yesterday their engineer promised to come to my office in the morning at 5 PM, but called me at 6.30 PM when my office was already closed. Then he promised to show up tomorrow morning, but did nothing.

I have written email to their customer support email address and also their customer support boss whose email was given on the Tikona support page, but not received a single response from any of them.

Their attitude towards customer support is very callous.

Now I am considering getting my Internet disconnected, and I will migrate to some company which is not so useless.

Tikona, please pay attention to your service, your funky ads are useless if your service is poor.

Thanks
Cyril Gupta