[Resolved]  Tikona Internet Services — Half Bandwidth

Address:

Mumbai City, Maharashtra

My Userid is [protected]

The issue here is that my bandwidth drops down to half every 2 days. I have a Ful799 plan. The speed should be 80Kbps. I can understand if it fluctuates between 60 and 80 Kbps. But I get a maximum of 35 kbps. Then i can and file a complaint and in 24 to 48 hours, the issue is resolved. But the issue occurs in 2 days again. I have lodged about 10 complaints in 1 month. Have issues with smtp ports too. All are blocked. 25, 2525, 587 and 465. A senior accepted the problem and said it will be fixed. When It was not I called back. This is where the trouble started. The call was answered by Pooja.

As soon as she heard port numbers, she started chanting "please contact your system administrator/hardware engineer" I explained that the email service provider is the company I work for and that I am leading the system administration team. Can send mails through my reliance data card but not through tikona. But she repeated the sentence close to 15 times. Told her to pass it on to Bharati whom I spoken to before and who told me she will fix it. But Pooja was stuck on her scripted answer. And she added that she wont transfer as there is no resolution. I told her about how I telnet the ports but she had no understanding of it and repeated her sentence. She has no idea of how tikona works or how to troubleshoot issues. She wont be reading this as she does not sound like she has ever used the internet without supervision. In the end she told me lodge a compliant as she will not fix the issue or transfer me to Bharati. Tikona, if you guys are reading this, please ask pooja to undergo extensive traing.

And for consumers, BEWARE OF POOJA. Disconnect the call if she answers and call again and talk to someone else.