[Resolved]  Tikona — Making Threat Call and Sending Bills even after the disconnection of services after 1 year

I was using a Tikona Broadband service while I was in Mumbai till 30th Aug'13 and given a request for disconnection since i was moving out of Mumbai. When I moved out from Mumbai, i still used to get the monthly bills and then i had to call Tikona CC to explain that I am not using this service anymore and why am i still getting bills and they assured me that I'll not getting bills from next months. However, the trend continues to get the monthly bills. I got so frustrated that I stopped complaining to Customer care. But, they crossed the limits when i started getting threat calls to make the bill payment. I called up CC again to report the same and they assured me that will not repeat again (Please see the attached mail communication). But i still tend to get the threat calls (mobile numbers specified in the attached mail. I am very tensed with the same. Please help RE: Tikona uid : [protected] ________________________________________ J Nair <j.[protected]@tikona.in> 22 August 2013 18:50 To: "[protected]@gmail.com" <[protected]@gmail.com> Dear Mr. Pathak, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. We would like to inform you that we are co-coordinating with our team, post confirmation from our team we will get back to you with update. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Wednesday, August 21, 2013 6:04 PM To: J Nair; Prakash Bajpai Cc: anish gopinathan Subject: Re: Tikona uid : [protected] We just spoke around 2 min ago and as confirmed by you, there is no registered address of Tikona where I can send a legal notice for mental harassment. If that so where do Tikona gets all his corporate communications. Give me that address. You guys have crossed the limit now and I am not left with any other option. Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: [protected]@gmail.com Date: Tue, 20 Aug 2013 13:13:25 +0000 To: J Nair<j.[protected]@tikona.in> ReplyTo: [protected]@gmail.com Subject: Re: Tikona uid : [protected] I have also asked for the address to send the legal notice. I have already suffered a lot. Share it ASAP. Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: J Nair <j.[protected]@tikona.in> Date: Tue, 20 Aug 2013 18:31:45 +0530 To: [protected]@gmail.com<[protected]@gmail.com> Subject: RE: Tikona uid : [protected] Dear Mr. Pathak, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. • we have escalated the details regarding the legal calls for further action to stop the same on priority. • We are also escalated this issue to recovery team as per request and post confirmation from our team we will get back to you with update. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Friday, August 16, 2013 12:20 PM To: J Nair Subject: Re: Tikona uid : [protected] Even after so many discussions I just received a threat cal from [protected]. I don't know what you guys want to achieve from this. You have crossed the limit.Now, I am going to put a case against you for threatening and mental disturbance. Tell me the address so that I can send the legal notice. Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: J Nair <j.[protected]@tikona.in> Date: Thu, 15 Aug 2013 19:44:20 +0530 To: praveen pathak<[protected]@gmail.com> Subject: RE: Tikona uid : [protected] Dear Mr. Pathak, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. According to our conversation with you on 15th August, 2013 please note the following: We are escalated this issue to recovery team as per request and post confirmation from our team we will get back to you with update. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: praveen pathak [mailto:[protected]@gmail.com] Sent: Wednesday, August 14, 2013 4:45 PM To: J Nair Cc: anish. gopinathan Subject: Re: Tikona uid : [protected] 1-[protected] Pls answer my below questions: 1. Your executive called me before visiting my last residence in May'13 to collect the equipment. He called me after reaching my place and told me that my residence is closed and I told him since the CPE was installed on terrace he can go and collect it. Also, I told him to call me if security guard don't allow him to go on terrace. IF HE HAS NOT RECEIVED THE CPE, WHY DIDN'T HE CALLED ME THAT TIME. 2. WHY ARE YOU GUYS COMING ON THIS TOPIC AFTER 3 MONTHS. 3. I AM NOT FREE THAT EVERYTIME WHEN YOU GUYS CALL I SHOULD RECEIVE IT. EVEN I TRIED TO CALL ON[protected] AND THE IVR REPLIED TO CALL BACK ON [protected]. I CALLED UP ON THAT NUMBER AND IT WAS PICKED UP BY YOUR EXECUTIVE (HARISH) AND HE TOLD ME THAT IT IS WRITTEN IN THE LOGS THAT YOUR ENGINEER TRIED TO CALL ME 7-10 TIMES BUT I DIDN'T PICKED THE CALL. HOW-COME, YOU HAVE WRITTEN IN YOUR LOGS THAT YOU HAVE CALLED ME 7-10 TIMES WHEN YOU JUST CALLED ME ONCE TODAY, THIS SHOWS THAT YOU GUYS ARE FAKE ARE PUTTING A WRONG INFORMATION JUST TO BLAME CUSTOMERS AND EARN AN EXTRA MONEY FROM THEIR POCKET. NOW I AM SURE THAT YOU HAVE ALREADY COLLECTED CPE AND JUST WANTED TO HAVE EXTRA MONEY FROM ME BECAUSE YOU GUYS COULDN'T HAVE KEPT QUITE IF THE DEVICE WAS NOT COLLECTED BY YOU IN MAY. 4. DO NOT SEND ANY FURTHER COMMUNICATION REGARDING CPE. I'LL MAKE THE PAYMENT OF Rs.530 UPON RECEIVING CONFIRMATION FROM YOU THAT MY ACCOUNT WILL BE CLOSED POST THAT AND NO COMMUNICATION WILL BE DONE FURTHER FOR THE SAME. Praveen On 14 August 2013 15:51, J Nair <j.[protected]@tikona.in> wrote: Dear Mr. Pathak, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. We tried calling on your registered mobile number but there was no response from your side. Kindly note that our team is unable to check the device recovery at your old location due to closed premises, kindly provide any contact person’s name whom can be contacted by our team for the same. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Monday, August 12, 2013 8:11 PM To: J Nair Subject: Re: Tikona uid : [protected] Now you are really making me angry since you have not read my previous mail which clearly states that "THAT I HAVE LEFT THAT PLACE IN AUG'12 AND YOU GUYS CAME TO COLLECT THE CPE IN MAY'13. SINCE I AM NOT STAYING AT THAT PLACE HOW COULD I COLLECT THE SIGNED RECEIVED COPY. I AM NOT A BOND". YOUR EXECUTIVE CALLED ME IN MAY AND TOLD ME THAT HE IS GOING TO COLLECT CPE FROM MY BUILDING AND HE DIDN'T CALLED ME BACK WHICH MEANS HE HAS COLLECTED THE CPE ELSE YOU GUYS WOULD HAVE CALLED ME FOR SURE. Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: J Nair <j.[protected]@tikona.in> Date: Mon, 12 Aug 2013 18:28:51 +0530 To: [protected]@gmail.com<[protected]@gmail.com> Subject: RE: Tikona uid : [protected] Dear Mr. Pathak, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. Kindly send us the scan copy of the CPE removal receipt for further assistance. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Monday, August 12, 2013 2:43 PM To: J Nair Subject: Re: Tikona uid : [protected] Hi Jai, You can call me on same number from now till 3.45PM. I think you also have not read my mail properly which clearly say " I Have Left That Place on 31st Aug'12" so no surprise that place was locked. Secondly your executive already visited that location around 2months back to collect the CPE and hope he has already collected it since I have not received any communication regarding the same afterwards. Regards, Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: J Nair <j.[protected]@tikona.in> Date: Mon, 12 Aug 2013 12:53:04 +0530 To: [protected]@gmail.com<[protected]@gmail.com> Subject: RE: Tikona uid : [protected] Dear Mr. Pathak, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. We tried calling on your registered mobile number but you were not responding, request you to provide us the alternate number & the convenient time to contact you. • Kindly note that our team tried contacting you for the device recovery confirmation as your premises was closed but could not reach you. • As per the usage, the amount payable against your account is Rs.530.95/-. • If equipment's not being returned you are liable to pay additional charges of Rs.1500/-. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Sunday, August 11, 2013 1:28 PM To: J Nair Subject: Re: Tikona uid : [protected] CPE is already collected from my place. After receiving the confirmation I'll just make the payment of Rs.530. Regards, Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: J Nair <j.[protected]@tikona.in> Date: Fri, 9 Aug 2013 18:09:04 +0530 To: praveen pathak<[protected]@gmail.com> Subject: RE: Tikona uid : [protected] Dear Mr. Pathak, Greetings from Tikona! This is with reference to your email regarding service issue with your Tikona Wi-Bro account. According to our conversation with you on 9th August, 2013 please note the following: • As per the usage found during the billing cycle 26th August 2012 to 25th September 2012, the amount payable against your account is Rs.530.95/- • Monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. • Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans. Note : The disconnection request received in between the billing period, the complete rental for that period is payable for the account. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: praveen pathak [mailto:[protected]@gmail.com] Sent: Thursday, August 08, 2013 1:03 PM To: J Nair Subject: Re: Tikona uid : [protected] Hi Jai, Thanks for your response. If you see the session history, it confirms that i was staying at that place till 30th Aug only. When I have used it only for 3 days, why the bill is been charged as Rs.530. It should be on pro-data basis for 3 days only. Also, regarding the equipment, your executive came in to collect it after I left that place and I think the same was been collected as well since I haven't received any follow up call on that which confirms you got the equipment else I would have got lot of calls or mails pertaining to it. Please re-calculate and let me know the amount i have to pay. Also, I received a call by your executive around half an hour ago, since I was in a meeting I told her to callback after sometime. I also tried calling on same number i.e.[protected] but no one responded to it. Request to tell your threat executives not to call me again. Regards, Praveen On 8 August 2013 12:44, J Nair <j.[protected]@tikona.in> wrote: Dear Mr. Pathak, At the outset we want to thank you for giving us an opportunity to serve you. We in Tikona are committed to provide you best service and attention at all times. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. We tried calling on your registered mobile number but there was no response from your side. • Kindly note that Final settlement of your account will be done only post receipt of all outstanding amounts and equipments provided to you. • As per the usage found during the billing cycle 26th August 2012 to 25th September 2012, the amount payable against your account is Rs.530.95/-, Please find the session history for the same. • Also refer the Terms & conditions: www.tikona.in > Products & services > Terms & conditions > Point No.22 • Kindly revert us whether the devices are collected from your premises. • Request you to go for online payment as it is Faster and Secured means of payment. • Online payments can be made using Quick Bill Pay or Self Care Portal. Quick Bill Pay Make Tikona Broadband Service Bill payment in three simple steps: Step1: Enter Service ID Step2: Enter Amount Step3: Online Payment Confirmation Tikona Broadband Service Bill can be paid using Debit/Credit Card or through Net-banking. We sincerely regret the inconvenience caused to you. Your reference docket no. is 1-[protected], kindly retain this for a future reference. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window "Customer care toll free no[protected]". This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority. Tikona Digital Networks Pvt. Ltd. W: www.tikona.in From: praveen pathak [mailto:[protected]@gmail.com] Sent: Wednesday, August 07, 2013 12:29 PM To: Customercare; J Nair; nodal.[protected]@tikona.in Cc: anish. gopinathan Subject: Re: Tikona uid : [protected].. Getting Threat Calls In the trail is our last conversation where you have collected the CPE from my place. But in last one week I have received two threat calls from[protected] and [protected] respectively to make the payment from Tikona. I am making a disclaimer that if anything happen to me or my family then you are the only one responsible for it as you guys are disturbing me mentally by making a threat calls to me. Praveen On 26 May 2013 15:07, Customercare <[protected]@tikona.in> wrote: Dear Mr. Pathak, Greetings from Tikona! This is in response to your e-mail regarding equipment collection confirmation for your Tikona WI-BRO account. As per conversation we have assigned your request to the cpe recovery department if equipment is there our team will collect and we will get back to you within 72 hrs. Thank you and assuring you of our best services, In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in. Regards, Venkat A, Tikona Care W: www.tikona.in ________________________________________ From: [protected]@gmail.com [[protected]@gmail.com] Sent: Saturday, May 25, 2013 10:12 PM To: Customercare Subject: Re: Tikona uid : [protected] I think you guys have some issue to understand simple english since every time you are replying the same response by doing copy-paste without reading my mail. Sincere request to read my previous mail before responding to it. Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: Customercare <[protected]@tikona.in> Date: Sat, 25 May 2013 19:12:23 +0530 To: [protected]@gmail.com<[protected]@gmail.com> Subject: RE: Tikona uid : [protected] Dear Customer, Greetings from Tikona! This is with reference to your e-mail regarding Disconnection of your Tikona wi-bro account. Currently your account is not disconnected as we are yet to collect the device from your premises, We have forwarded your request to collect the equipment at the earliest and our team will contact you in next 72hrs for an appointment. Also note if you will not receive any call for CPE collection then kindly contact on our ISP on <[protected]/[protected]> to <Promod/domnic>. You are liable to pay only for the period you have used your services and the charges for non-usage period will be waived off as a part of Full & Final Settlement. (This line to be removed when there is involuntary case) In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in. Thanking you and assuring you of our best services. Regards, Dinesh Kadam Tikona Digital Networks Pvt. Ltd. W: www.tikona.in ________________________________________ From: [protected]@gmail.com [[protected]@gmail.com] Sent: Friday, May 24, 2013 1:24 PM To: Customercare Subject: Re: Tikona uid : [protected] I am not bothered whether you receive the CPE or not. If I have told you guys to collect the same in Aug'12 since I was moving from Mumbai and you have not done then its not my problem. Regards, Praveen Sent from my BlackBerry® smartphone from !DEA ________________________________________ From: Customercare <[protected]@tikona.in> Date: Fri, 24 May 2013 12:26:55 +0530 To: praveen pathak<[protected]@gmail.com> Subject: Tikona uid : [protected] Dear Mr. Pathak, Greetings from Tikona! This is with reference to your email regarding your full and final settlement for your Tikona Wi-Bro account. We have tried to contact you on [protected] register mobile number, however you are not contactable. Kindly provide your alternate number and time to assist you better. Please note that as per our system your Tikona account linked to user id-[protected] has been terminated on 12/27/2012. We would like to inform that we have attached your last usage bill for your reference, after that usage bills you got late payment charges every month. If CPE is collected then we request you to provide scan copy of CPE removal letter for the confirmation for the same. If CPE collected then amount payable :Rs. 655/-. If CPE not collected then amount payable : Rs. 2,155/-. We request you to take a note on the same. In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in. Regards, Venkat A. Customer Care Tikona Digital Networks ________________________________________ From: praveen pathak [[protected]@gmail.com] Sent: Thursday, May 23, 2013 12:46 PM To: Customercare Subject: Re: Tikona uid : [protected] I am not going to follow up anymore with anyone since I am fed up of firstly following up with you for my internet as it was hardly working for most of the time,secondly for disconnection and now after 10 months from leaving the home to collect the equipment. It was not my fault as you guys didn't turn up to collect the equipmeent when i left that place even after my multiple reminders. And, which FNF you are talking about. I am not going to pay a single penny since I have not used any service of Tikona after 20th Aug'12 that too it was not working for most of the time. Praveen On 23 May 2013 10:32, Customercare <[protected]@tikona.in> wrote: Dear Mr. Pathak, Greetings from Tikona! This is with reference to your e-mail regarding Disconnection of your Tikona wi-bro account. As per our telephonic conversation, you are not sure if equipments are collected or not from your premises, We have forwarded your request to collect the equipment at the earliest and our team will contact you in next 72 hrs for an appointment in case if not collected. Also note if you will not receive any call for CPE collection then kindly contact on our ISP on [protected]/[protected] to Magnificent:- Mr. Promod/domnic. We request you to kindly revert us back with the scan copy of the CPE recovery/removal, receipt as an attachment in email so as to proceed with the FNF. You are liable to pay only for the period you have used your services and the charges for non-usage period will be waived off as a part of Full & Final Settlement. In case of any further assistance, please call us at[protected] or email us at [protected]@tikona.in. Thanking you and assuring you of our best services. Regards, Sunit K Tikona Digital Networks Pvt. Ltd. W: www.tikona.in ________________________________________ From: praveen pathak [[protected]@gmail.com] Sent: Tuesday, May 21, 2013 3:12 PM To: Customercare Subject: Re: Tikona uid : [protected] Amreen, What is the point of setting up a single window “Customer care toll free no[protected]” when i have left your network and not using it since 9 months. What is this CPE recovery receipt you are talking about ? I don't understand this. Praveen On 21 May 2013 11:16, Customercare <[protected]@tikona.in> wrote: Dear Mr. Pathak, Greetings from Tikona! This is with reference to your email regarding final settlement request. We would request you to please send your attached scan copy of CPE recovery receipt to waiver your penalty charges of Rs 1500. In order to provide prompt and immediate attention & resolution to any technical or commercial problem, we have now set-up a single window “Customer care toll free no[protected]”. This cell is well trained to resolve all issues promptly. For faster access to Technical Support desk, call on[protected]* from anywhere in India." You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Amreen A, Tikona Digital Networks Pvt. Ltd. W: www.tikona.in ________________________________________ From: praveen pathak [[protected]@gmail.com] Sent: Sunday, May 19, 2013 12:33 AM To: Customercare Subject: RE: Tikona uid : [protected] I am not going to make a payment since I have left that place in August only and given the request to disconnect my connection prior to that ad I was facing lot of issues with tikona. You may check the logs about the complaints I have made. Its not my fault if you have not disconnected it. Praveen On May 18, 2013 1:53 PM, "Customercare" <[protected]@tikona.in> wrote: Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. -- Thanks & Regards, Praveen Pathak M:+91-[protected] ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. -- Thanks & Regards, Praveen Pathak M:+91-[protected] ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. -- ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. -- Thanks & Regards, Praveen Pathak M:+91-[protected] ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. -- Thanks & Regards, Praveen Pathak M:+91-[protected] ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. ________________________________________ Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment. Regards, Praveen Tikona UID : [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Praveen,

Please be assured that your concern listed Sep 25, 2013 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
User ID: [protected] : Harassment and Threat

Exactly same experience and harassment here.
From July / August I have been calling and emailing them. Not only they did not cancel or send any final settlement letter but kept on charging me every month and send bills. I called cust care and was given a contact number of Palani to hand over the modem. He answered couple of times then he stopped responding too. So many emails I wrote to them but no response at all. Plus they claim they tried to contact me but I did not get any call . I see many customers have reported same issue.
Today I got a call as well from [protected] literally threatening me and telling me to pay immediately otherwise they will take me to court and block all my government papers etc. I requested that I cannot connect to network but the lady named Priyanka wont listen and wants immediately ( same as the customer above has mentioned ). I have used services in June and I paid today. But I do not understand what kind of terror technique is this ? I see so many people have reported same issue. I will tell everybody not to go for Tikona and report it in media / online as well. You are threatening the customers ? I used in June and I have always agreed to pay that. I requested to cancel and waive the charges you had been charging me. When I asked this lady that whether I will receive any letter confirming settlement she did not assure as well and kept on threatening and harassing me.
I wrote to J Nair as well and no response rather automated email to resend mail from registered email id ( I get bill at the same email id )

I wish to bring this to somebody's notice hoping a resolution and closure
I have the same issue . I just terminated my connection in month of July . Still i got bill for the month of August .
My Tikona ID : [protected] . I am going for Consumer forum in Bangalore . These guys are not helping his customer
.Its india and they think they can do what they want . But here they are not seeing that doing this they only loses the trust of customer .

The company is running due to customer only, I think they need to learn this lesson .

I already gathered all the info need to file a consumer course . I only advice you people go file a consumer case and file a compensation for all the troubled you make

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5782
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information