Tikona — mental harrassement

Address:

Pune, Maharashtra

Hi,
I took tikona connection in the month of oct/nov . The time I took connection I was facing technical difficulties. Annoyed with their services I asked them to disconnect my connection and had word with tikona guys that I'll pay the bill for the time I used, not for the time I faced technical difficulties, They agreed to it with the amount of 1455 and I paid it . Now that I've asked them to disconnect my plan ,I paid the bill and I got confirmation mail stating

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Miss. MONA GUPTA,

We hereby confirm that services for your Account No.[protected] having Service ID [protected] has been terminated as on Termination Date.

We have considered your last usage date or Termination request date whichever is later as the date from which you should not be charged for services, basis which necessary waivers (if any) have been passed and revised outstanding amount has been calculated as described below.

As informed in our earlier communication, we will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same. In event of equipment’s not being returned you are liable to pay additional charges of Rs.1500/-.

If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

If any amount is payable by you please ensure you pay the same on priority to avoid late payment charges and any other inconvenience at later stage.

Mentioned below are amounts payable considering both scenarios (a) Equipment Returned and (b) Equipment Not Returned.

If Equipment Returned

Amount Payable : Rs.1,455.86/-
Non - Usage Period :Rs.0.00/-
Waiver for Non-Usage Period :Rs.0.00/-
* Balance Amount :Rs.1,455.86/-

If Equipment Not Returned

Amount Payable :Rs.1,455.86/-
Non - Usage Period :Rs.0.00/-
Waiver for Non-Usage Period :Rs.0.00/-
CPE Charges :Rs.1500/-
* Balance Amount :Rs.2955.86/-

‘*’ Amount if mentioned with ‘–‘ sign is refundable to you else payable by you.

Your registered address according to our records is as below.

Name - MONA GUPTA,

Address - FLAT NO-1101 E2 BULDING HARI GANGA
SOCIETY NEAR RTO ROAD,ALANDI ROAD PUNE
PUNE
411045

Please feel free to contact us on[protected], select option 2, if the address is incorrect.

Tikona as a company is constantly looking at developing new products and improving processes to meet the market needs which are customer centric. We hope you would give us an opportunity to serve you again in future.

Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you.

We appreciate your patience and kind support.

Regards,
Customer Care
Tikona Digital Networks

I don't understand why are they calling me again and again and asking me to pay the bill. I called up customer care this sunday and explained everything ,they told you don;t have to play any bill. As we disconnected your connection long back. Its giving me alot of mental harassment and I am on verge of losing my mind. I need help . Please help to get rid of this guys. They call twice in a day