[Resolved] Tikona — Pathetic customer service | |||
Here is a copy of my mail to the mumbai zone officer - Mr Vikas Bhosale, This is to tell you about the extremely pathetic customer service that you people offer. I have never experienced a service more disgusting than Tikona. My details are: Name: Dominic Raj Mobile: ---- Username: ---- Here is my problem - Your salesman, Govind approached visited my residence on the 11th April 2010. I agreed to the nanostation product to be installed at my place within 2 working days. There was no response from your team until Wednesday when you so-called Engineer visited us and installed the device on Wednesday afternoon. He tested and concluded that the speed was extremely pathetic and would have to check the bandwidth at the head office. He was supposed to call us in the evening however no response.. Your salesman's(Govind) number is [protected] Your engineers number is [protected] These two fraudsters are not answering their mobile phone since the time they left my residence. You customer care keeps telling me that they will escalate my issue on high priority but again no use... Today is friday and my connection is still not working... Hoping you as a nodal officer realise what customer service is and take immediate action. I am already too sick of this service and and regretting my biggest mistake of getting lured in your stupid ads.... Fix this damn problem or I'll take it the legal way... Regards, Dominic Raj. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Raj,
Here is my copy as well, which I sent to Vikas Bhosale, it seems they are not learning from their mistakes and Tikona has an attitude of a lousy job: (I skipped my personal information for privacy)
============================================================================
________________________________________
From: Raj [mailto:[protected]@xxx.com]
Sent: Saturday, July 24, 2010 7:25 PM
To: 'Nodal Mumbai'
Cc:
Subject: RE: Connection Request
Importance: High
Vikas,
I AM SHOCKED AND HORIFIED WITH THE KIND OF CUSTOMER SERVICE REPRESENTATIVES YOU HAVE
After your confirmation one of your tech representatives acted immediately and they installed the Wi-Fi at my home computer within 2 days of submission of the form; however from last 3 days we all are struggling to have a username and password for my account. Including your technical guys as they are not getting the username and password from the accountable personal – Mr. Ajinkya[protected]Ajinkya’s mobile number)
BEFORE WRITING YOU THIS I DIALED AJINKYA 38 TIMES, HOW MANY 38 TIMES!!!
YOUR SUCH A GOT DAMN AJINKYA PICKED UP THE PHONE AND STARTED THE CONVERSATION WITH – “WHAT IS YOUR PROBLEM”. I TOLD HIM THAT I AM THE GOT DAMN CUSTOMER OF TIKONA AND I DON’T HAVE THE USERNAME AND PASSWORD TO USE MY ACCOUNT.
I ASKED HIM WHY??? AND HE IS NOT READY TO LISTEN AND TALK AND JUST TOLD ME YOUR NUMBER IS – 9920 xxx xxx; AND I SAID “YES”. THEN YOUR SO CARING AJINKYA HAS DISCONNECTED THE PHONE WITHOUT GIVING ME ANY INFORMATION!!!
AND AGAIN I STARTED CALLING HIM LIKE A MAD FELLOW AND HE KEPT ON DISCONNECTING MY CALL. EVEN THOUGH I THREATENED HIM VIA TEXT MESSAGE THAT IF HE IS NOT GOING TO PICKUP THE CALL THEN MY NEXT CALL WILL BE TO – VIKAS BHOSLE!!! I AM AMAZED!!! SUCH A DESRESPECT OF A CUSTOMER AND EVEN THE HIGH AUTHORITY OF TIKONA COMPANY!!!
SHAME ON SUCH HIRING MANAGERS WHO HAVE HIRED PEOPLE LIKE AJINKYA IN YOUR COMPANY!!!
IS IT LIKE AJINKYA IS BUSIER THEN MANMOHAN SINGH, YOU SEE WHAT I AM SAYING… I AM SORRY FOR MY HARSH LANGUAGE BUT THIS IS WHAT I JUST NOW EXPERIENCED.
NOW IF I DON’T HAVE A RESOLUTION BY MONDAY EVENING…. THEN I WILL TRHOUGH YOUR DEVICE OUT OF MY HOUSE AND MY BEST TRY WOULD BE TO DISMENTAL ALL YOUR ACCESS POINTS FROM MY RESIDENTIAL COMPLEX AND BELIEVE ME I CAN GAURANTEE YOU THAT I CAN CAUSE YOU THIS MUCH OF LOSS, JUST BECAUSE OF SUCH A IRRESPONSIBLE ATTITUDE OF YOUR ASSOCIATE – AJINKYA[protected]
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Here is my copy as well, which I sent to Vikas Bhosale, it seems they are not learning from their mistakes and Tikona has an attitude of a lousy job: (I skipped my personal information for privacy)
============================================================================
________________________________________
From: Raj [mailto:[protected]@xxx.com]
Sent: Saturday, July 24, 2010 7:25 PM
To: 'Nodal Mumbai'
Cc:
Subject: RE: Connection Request
Importance: High
Vikas,
I AM SHOCKED AND HORIFIED WITH THE KIND OF CUSTOMER SERVICE REPRESENTATIVES YOU HAVE
After your confirmation one of your tech representatives acted immediately and they installed the Wi-Fi at my home computer within 2 days of submission of the form; however from last 3 days we all are struggling to have a username and password for my account. Including your technical guys as they are not getting the username and password from the accountable personal – Mr. Ajinkya[protected]Ajinkya’s mobile number)
BEFORE WRITING YOU THIS I DIALED AJINKYA 38 TIMES, HOW MANY 38 TIMES!!!
YOUR SUCH A GOT DAMN AJINKYA PICKED UP THE PHONE AND STARTED THE CONVERSATION WITH – “WHAT IS YOUR PROBLEM”. I TOLD HIM THAT I AM THE GOT DAMN CUSTOMER OF TIKONA AND I DON’T HAVE THE USERNAME AND PASSWORD TO USE MY ACCOUNT.
I ASKED HIM WHY??? AND HE IS NOT READY TO LISTEN AND TALK AND JUST TOLD ME YOUR NUMBER IS – 9920 xxx xxx; AND I SAID “YES”. THEN YOUR SO CARING AJINKYA HAS DISCONNECTED THE PHONE WITHOUT GIVING ME ANY INFORMATION!!!
AND AGAIN I STARTED CALLING HIM LIKE A MAD FELLOW AND HE KEPT ON DISCONNECTING MY CALL. EVEN THOUGH I THREATENED HIM VIA TEXT MESSAGE THAT IF HE IS NOT GOING TO PICKUP THE CALL THEN MY NEXT CALL WILL BE TO – VIKAS BHOSLE!!! I AM AMAZED!!! SUCH A DESRESPECT OF A CUSTOMER AND EVEN THE HIGH AUTHORITY OF TIKONA COMPANY!!!
SHAME ON SUCH HIRING MANAGERS WHO HAVE HIRED PEOPLE LIKE AJINKYA IN YOUR COMPANY!!!
IS IT LIKE AJINKYA IS BUSIER THEN MANMOHAN SINGH, YOU SEE WHAT I AM SAYING… I AM SORRY FOR MY HARSH LANGUAGE BUT THIS IS WHAT I JUST NOW EXPERIENCED.
NOW IF I DON’T HAVE A RESOLUTION BY MONDAY EVENING…. THEN I WILL TRHOUGH YOUR DEVICE OUT OF MY HOUSE AND MY BEST TRY WOULD BE TO DISMENTAL ALL YOUR ACCESS POINTS FROM MY RESIDENTIAL COMPLEX AND BELIEVE ME I CAN GAURANTEE YOU THAT I CAN CAUSE YOU THIS MUCH OF LOSS, JUST BECAUSE OF SUCH A IRRESPONSIBLE ATTITUDE OF YOUR ASSOCIATE – AJINKYA[protected]
============================================================================
I had similiar issue toooo
This was the mail I sent to them still awating for there reply...
From: Bains, Harpreetsingh
Sent: Friday, June 10, 2011 11:30 AM
To: 'nodal.[protected]@tikona.in'
Cc: 'nodal.[protected]@tikona.in'
Subject: Internet connectivity Iissue
Importance: High
Dear Vikas,
This is to bring to your notice that I am facing serious issues with your internet service.
Despite lodging several complaints with your customer support department I didn’t get any solution other than being falsely assured that the issue would be addressed within couple of hours.
I am extremely disappointed with all such false commitments given to me by your customer support department & sales executive (Sagar) who misguided me in choosing the wrong plan.
As per the discussion with Mr Sagar I had opted UNLTD849 Plan under which I was assured that I will be getting 1Mbps bandwidth. However, the fact of the matter is I got the suggested plan but not the same speed which was offered to me initially. Currently I am getting 512 kbps speed which too gets sluggish frequently.
Mr. Sagar has cheated me by giving fake, incomplete & wrong information.
Calling the customer care if of no use, they have no idea of what’s going on, they keep putting the call on hold and come back and say sorry to put you on hold, you ask a question they put your call back on hold again, after keeping me on hold executive had assured me that I will receive call within 30 mints from concern engineer but it have been more the 5 days still I haven’t been attended.
From past 1.5 moths I am facing the problem of speed.
And so I have decided to discontinue with the service since it’s of no worth paying for such pathetic service.
Contact Details:
xxxxxxxx
This was the mail I sent to them still awating for there reply...
From: Bains, Harpreetsingh
Sent: Friday, June 10, 2011 11:30 AM
To: 'nodal.[protected]@tikona.in'
Cc: 'nodal.[protected]@tikona.in'
Subject: Internet connectivity Iissue
Importance: High
Dear Vikas,
This is to bring to your notice that I am facing serious issues with your internet service.
Despite lodging several complaints with your customer support department I didn’t get any solution other than being falsely assured that the issue would be addressed within couple of hours.
I am extremely disappointed with all such false commitments given to me by your customer support department & sales executive (Sagar) who misguided me in choosing the wrong plan.
As per the discussion with Mr Sagar I had opted UNLTD849 Plan under which I was assured that I will be getting 1Mbps bandwidth. However, the fact of the matter is I got the suggested plan but not the same speed which was offered to me initially. Currently I am getting 512 kbps speed which too gets sluggish frequently.
Mr. Sagar has cheated me by giving fake, incomplete & wrong information.
Calling the customer care if of no use, they have no idea of what’s going on, they keep putting the call on hold and come back and say sorry to put you on hold, you ask a question they put your call back on hold again, after keeping me on hold executive had assured me that I will receive call within 30 mints from concern engineer but it have been more the 5 days still I haven’t been attended.
From past 1.5 moths I am facing the problem of speed.
And so I have decided to discontinue with the service since it’s of no worth paying for such pathetic service.
Contact Details:
xxxxxxxx
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
This has been the case for the past 2 weeks at least, if this is not a case of clear cut CHEATING of the customer by promising and charging for a high level of service and providing a substandard product.
Calling the customer care if of no use, the poor chaps there have no idea of whats going on, they keep putting the call on hold and come back and say sorry to put you on hold, you ask a question they put your call back on hold, of the 10 minute phone call i had with them i was on hold for over 7.5 minutes...
pls cancel your connections with tikona this company does not deserve be in business, especially when there are better products out there from airtel and even from the PSU MTNL