[Resolved]  Tikona — Refund of Advance

Address:

Mumbai City, Maharashtra

I am extremely unhappy with Tikona services. Upon humble request by Tikona sale engineer I subscribed Tikona newly lunched scheme 30 GB for 30 Months and paid a sum of Rs.3308/- vide cheque no.000025 drawn on Kotak Mahindra Bank. The same was honored on 12.09.11. At the time of making payment I was promised for immediate installation and activation of new connection. But regret to say till date no installation has been done. I have tried reaching Tikona customer care representative / sales engineer but have not got any response. They don’t take my calls. Two days back I was explain that the new modems are OUT OF STOCK since one month. If Tikona do not have requisite hardware then why do they take new orders giving false promises to customers? Today I was explained Tikona Signals are not available in my area.

Prior to this I had surrender one Tikona connection (User ID [protected]) on following counts:

1. I do not get service network coverage.
2. I had complained but no technician has solved the problem.
3. Excess billing and un-appropriate behavior on telephone by tikona customer care representatives on several occasions.
4. Tried to log in for over an hour but was unsuccessful. The following was the error “Authentication Failed. Authentication Time Out. Please Check Your Credentials”

I AM EXTREMELY UNHAPPY WITH TIKONA SERVICES.

In these circumstances by this letter I hereby call upon you (Tikona) to install and activate new connection at the given address within 24 hours of time or refund to me a sum of Rs.3308/- paid towards new connection immediately.

Aijaz Ahmed

C-303, Sky Park,
Near HDFC House,
Ajit Glass Lane,
Oshiwara (W),
Mumbai – 104.