[Resolved]  Tikona Net Service — low speed internet from 1st day

hello my name is priyanka p bhoir , i have subscribed for this new net service provider call tikona in dombivli ( mumbai) & my Uid is [protected]. tikona company has shown me a very good demo of high speed internet at my residence. so i have purchased it & after installation from 1st day of there wi-fi service i am getting only 16kbps or say 5 kbps speed i have suffer a lot & every time i complaint them they just give me complaint no. & that's it none of there engg. has yet arrived & nor anyone has solved my problem . now this tikona people has sended me a payment bill & harressing me for that to pay that bill of this sucking low speed internet, iam ready to pay the bill o[censored]sing the lowest speed than dail-up ( & for my foolishness to choose tikona wi-fi ) , but they have to solve my problem or else i'll take action what ever it is required.anyone can come to check my speed of internet , i thought there might be problem in my pc so i have brought a new laptop but still the same. hope i might get justice over here .