[Resolved]  Tikona — No support

Address:

Pune, Maharashtra

... Totally bull...
Customer care people disconnect the calls. They simply hangup the receiver..

Some statistic:
Time to get to customer care (Wait time): average of 11-12 mins.
This shows the magnitude of issues tikona's customers are facing... A lot of them have to call for support - technical.

Other features of tikona customer care:
1. People disconnect your call.
2. People are very rude to you - they are provided training for abusing by covering the phone speaker.
3. People are not trained to get their job done.
4. They have a master list of excuses to say to the customer. They are saying this for 3 continuous months: we are upgrading the network infrastructure we are facing bandwidth issues. Purchasing with tata and others.
5. People cannot resolve issues. They just hit the escalate button on some software which does not do anything... There is no handler written for the button.
6. The tls and managers are shy of speaking to customers and they don't come front to face customer issues.
7. Their automated system for checking connection is just a speech they repeat in a loop and nothing is done in the background.

This has been my experience from last 2 months...

They suck big time!!!