Tikona — Tikona- Extremely poor performance

Address:

Ghaziabad, Uttar Pradesh

Hi,

This is Vishal from Noida. I have had a real bad experience from TIKONA WI-BRO services.

Here goes my list of issues:

1. They promised a Wi-Bro ; but the guys who came up to set up the connection were unable to install the WI-Bro software ( guess it doesnt work with windows Vista or at least they didnt know the trick). However they provided a LAN wire recommending this will do for 1-2 days after which their EXECUTIVE will come and fix WI-BRO in 1 or 2 days; which hasnt happened for 2 months now even after thousand calls.

2. Speed- I wanted an unlimited download option and did not need a supersonic speed so went for a 300 kb/s plan. But never thought it would be so horrible that sometimes it would even struggle to open google search page. speedtest.net shows even as low as 40 kb/s at times ( if it opens).

3. customer care- all the above problems and sometime internet totally down-as discussed by others. Some lady or a guy struggling with his english ; more often than not would just repeat--"I am sorry sir"; "I understand your problem Sir"; "I am trying my best sir"; you will definitely get a call tomorrow" but nothing ever happens; no one has visted my house from TIKONA since the activation.

4. They lie and they know nothing technically and at the most they can only tell you to get your IP address and to ping the default gateway; which you wont be able to anyway, because there wont be any connection active so no default gateway.

5. If you tell them that the green light of your router is on and you are still not able to connect ; they will revert saying its a problem with your PC....

6. sometimes; my system shows an 'UNIDENTIFIED LAN connection' and 'No internt connection' ( when I am not able to connect to internet); when you tell this to this damn customer care they behave as if they have never heard of such a scenario.

7. Funniest; at one instant; the customer care guy told me 3-4 times that he has logged my complaint and even gave me a request number; without even taking my user ID; when I confronted him asking how could he do that ; he replied he used my phone number to raise the complaint; when I asked him my phone number ; he was like.. mm.. ahem...

The list goes on..I am yet to see the DIVINE executive of TIKONA; hope I can see one of such species in my lifetime.. ( if it still exists on earth.. hope the last one is not getting killed by some TIKONA customers as i write this note) nevertheless; I am getting rid of TIKONA ASAP.

Lots of people are getting cheated by TIKONA the same way. They should be punished by law. Its a fraud company.