[Resolved] Tikona — Pathetic Customer Service + Internet service - No Problem Resolution | |||||
Its been more than a month than I have been facing frequent internet disconnection. After complaining about the issue daily they did solved the issue (previous one) but the solution lasted for only few days. Now I am again facing the same issue. I(Tikona Customer ID - [protected]) called customer care (pathetic customer care service as call waiting time is more than 30min - God Knows what sort of customer service it is where the customer needs to wait for almost an hour). First the executive said that there are some issues with the tower and at there end and it will b resolved within maximum of 24hrs - (Okay i waited for 24hrs). I called them up next day and out of frustration from the response of customer care executive I said that I want to talk with any senior and then the senior said that there are some issues which again will be resolved within max. of 24hrs (okay waited again). Now, when I called them at midnight of the 2nd day they replied that "owner of the house where tower has been installed is out of station and will b back within 2days (NOW WHO GONNA INFORM ME ABOUT THAT). Now again OKAY, I waited for 2 days, but out of pathetic service now today when I called them to know about the status of my complaint an executive named "RAVINDER" cut down my phone without when even listening to my problem. So, after this type of service I can't rely on tikona and will be moving on to some other service. Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 11 Comments | |||||
Comments
Dear Sir,
I have lodged a complaint with tikona saying the inernet is very slow, and doesnt get connected easily, but nobody bothers to attend the complaint. I have repeatedly called the call center only to find that the customer care executives are really not interested in serving the customers. They collect an amount of Rs 500 as non refundable deposit. When the service is so bad, why should i continue with the service provider. I would request you to help me get back my deposit amount.I would request you to kindly spread a word about this pathetic service of tikona so that other customers dont get stuck with that service provider.
I have lodged a complaint with tikona saying the inernet is very slow, and doesnt get connected easily, but nobody bothers to attend the complaint. I have repeatedly called the call center only to find that the customer care executives are really not interested in serving the customers. They collect an amount of Rs 500 as non refundable deposit. When the service is so bad, why should i continue with the service provider. I would request you to help me get back my deposit amount.I would request you to kindly spread a word about this pathetic service of tikona so that other customers dont get stuck with that service provider.
Tikona — Pathetic customer service
Tikona has one of the pathetic customer services. I registered for Tikona broadband under the FUL499 plan. As per this plan I am supposed to get 100MB data download for a speed of 2Mbps. After the initial 100MB download the speed would be reduced to 150Kbps.I got only 32MB data downloaded for a speed of 2Mbps in May and 69MB data downloaded for a speed of 2Mbps in June. When I raised this issue with their customer service I got the following standard reply everytime:
"We would like to inform that the complaint has been forwarded to the concerned department for necessary action. You will receive an SMS from Tikona with your complaint number and expected time of resolution within 6 hours"
Unfortunately this issue has not been resolved since the past 2 months. I am giving them some more time before moving the Consumer Court regarding this matter.
All the best to all you struggling with Tikona...
Tikona has one of the pathetic customer services i strongly agree. i had the tikona broadband connection with 300 kbps in 599+tax scheem. but the initial 100MB download the speed wwas drastically reduced to 15-20 Kbps.
i was away from delhi for 30 days and my tikona connection was on hold, according to company norms they would only charged Rs. 100 for 30 days When I raised this issue with their customer service I got the following standard reply everytime:
"We would like to inform that the complaint has been forwarded to the concerned department for necessary action. You will receive an SMS from Tikona with your complaint number and expected time of resolution within 6 hours"
Unfortunately this issue has not been resolved since the past 3 months. I am giving them some more time before moving the Consumer Court regarding this matter.
i was away from delhi for 30 days and my tikona connection was on hold, according to company norms they would only charged Rs. 100 for 30 days When I raised this issue with their customer service I got the following standard reply everytime:
"We would like to inform that the complaint has been forwarded to the concerned department for necessary action. You will receive an SMS from Tikona with your complaint number and expected time of resolution within 6 hours"
Unfortunately this issue has not been resolved since the past 3 months. I am giving them some more time before moving the Consumer Court regarding this matter.
Tikona — PATHETIC SERVICES......
Need your interference in complain which I was lodging since last 12 days. I have broadband connection o[censored]ser id No. [protected] . This connection is not working properly from last 12 DAYS and for this I had made about more than 10 complains but the response is very poor from the customer care and technical team of Pitampura area.They give different excuses every time , like line me problem hoga, you will receive the detail of engineers by sms or call within 48 hrs but still I am waiting for that SMS and call.
My broad connection not working AT ALL.
Please take a proper action so, that I could get better service. I have submitted all my Bill payments on time.
I dnt expect this type of response from TIKONA.
Hi Sumit,
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.
- Tikona Digital
Yeah same kind of bakwas service they offer.
Apologies ? ohh yeah after accepting your textual apology I will get rid of all those frustration right ? Huh.. and to remind you, the problem is still recurring.
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internet service — pathetic internet service
i am holding reliace internet connection.i am extremely sorry to say that you have a pathetic service.connection is very very slow.i want to make my net payment and from past 4 days i am not able to access your site.its showing page cannot be displyed.all other internet sits are accessible except yours reliance coommunications.tomorrow is my last date of payment and i am trying again and again bt iam nt able to make my internet payment.if any late fees is charged i am going to escalate this matter to higher authorities as i am fed with up with the unsatisfactorily services you people are providing.pls. live up to the brand you have created in the market.