Tikona — Poor speed & poor response | |||
I have taken a connection from tikona on 21-Feb-10 but from day one am facing issue in connection & not getting service from tikona, whatever speed they commited ,i haven't got ,..also every time tikona team give me wrong commitment & promise and they always failed to fulfill it .Also i have got bill of that poor service & when i asked for disconnection enginner said that i will waive of this bill & you will not face any problem but after very next day will again face connection problem . when i escalted the things to call center , executive also not entertained me then i wrote mail to customer service but same bad response i have received... today's almost 1 month has passed but till time my disconnection request not completed & soon i will get another bill .. why should I pay bill for such poor service & response... Actually govt. has to cancel license of such iiresponsible company who do not care their customer. please let me know who will give me compensation for this mental dissatisfaction occured due to this Tikona bad Service Below is mail written to tikona customer service but no naction taken by them.. Flag this messageRE: Disconnection request-LALIT VERMA-[protected]Thursday, March 25, 2010 9:42 PMFrom: "lalit verma" <[protected]@yahoo.com>Add sender to ContactsTo: "Customercare" <[protected]@tikona.in>Stop writing mail like "We regret the inconvenience caused to you. we would like to inform that the complaint has been forwarded to the concerned department for necessary action." From last three days i gettin same one liner mail, earlier call center saying the same thing now you people using same punch line ...if you have forwarded this mail to concern then ask him to pay bill which would generate after putting requests 4 deactivation..... now am searching higher authority mail id of & whenever i will get i will forward this chain mail to them to give him actual picture & ground level reality of tikona & its customer service Thanks & Regard's lalit Verma +91-[protected] --- On Thu, 3/25/10, Customercare <[protected]@tikona.in> wrote: From: Customercare <[protected]@tikona.in> Subject: RE: Disconnection request-LALIT VERMA-[protected] To: "'lalit verma'" <[protected]@yahoo.com> Date: Thursday, March 25, 2010, 3:04 PM Dear Mr. Verma, Greetings from Tikona! This has reference to your below mentioned complaint. We regret the inconvenience caused to you. we would like to inform that the complaint has been forwarded to the concerned department for necessary action. Your complaint reference number is :[protected]. In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in Thanking you and assuring you of our best services, Nisha Dafal TikonaCARE From: lalit verma [mailto:[protected]@yahoo.com] Sent: Wednesday, March 24, 2010 9:41 PM To: Customercare Subject: RE: Disconnection request-LALIT VERMA-[protected] Now you have proven that its a tikona customer service as from last 20-30 days am struggling for execution of deactivation request &still its not done and no one escalated it to higher level .. I have very bad experience of tikona & trust me same i will communicate to all my friends/colleage & ask him not to use Tikona service as they don't have value of customer and comprises all company service are very very bad..... Can i have one liner mail that your connection will get disconnected on this this date Please note that , i will not pay any amount if any bill would generate & come to me .Also if required i will go to higher authority or some regulatory dept. like DOT/TRAI Etc Lalit Verma --- On Wed, 3/24/10, Customercare <[protected]@tikona.in> wrote: From: Customercare <[protected]@tikona.in> Subject: RE: Disconnection request-LALIT VERMA-[protected] To: "lalit verma" <[protected]@yahoo.com> Date: Wednesday, March 24, 2010, 1:48 PM Dear Mr. Verma, Greetings from Tikona! This has reference to your below mentioned complaint. We regret the inconvenience caused to you. We would like to inform that the request has been forwarded to the concerned department for necessary action and disconnection is under process. Your reference number is :[protected] . In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in . Thanking you and assuring you of our best services, Priyesh Shukla TikonaCARE From: lalit verma [mailto:[protected]@yahoo.com] Sent: Tuesday, March 23, 2010 9:08 PM To: Customercare Subject: RE: Disconnection request-LALIT VERMA-[protected] Now its Height & am going to impatience now .. why you enourage me to use abuse language ..... today i got call i.e. after 3 days & still your engineer wants me to continue your service with same old fake committment ... Request you to please send someone for disconnection ASAP... Please note am not resposible for this internet billing/Usage.. just becuase of your poor service & fake commitment as explained earlier also Lalit Verma +91-[protected] --- On Sat, 3/20/10, Customercare <[protected]@tikona.in> wrote: From: Customercare <[protected]@tikona.in> Subject: RE: Disconnection request-LALIT VERMA-[protected] To: "lalit verma" <[protected]@yahoo.com> Date: Saturday, March 20, 2010, 6:57 PM Dear Mr. Verma , Greetings from Tikona! This has reference to your below mentioned complaint. We regret the inconvenience caused to you . Further to phone call to you by Ms. Kumbalwar, we would like to inform that the request has been forwarded to the concerned department for necessary action. Your reference number is : [protected] . In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in . Thanking you and assuring you of our best services, Sonali Kumbalwar TikonaCARE From: lalit verma [mailto:[protected]@yahoo.com] Sent: Saturday, March 20, 2010 6:41 PM To: Customercare Subject: RE: Disconnection request-LALIT VERMA-[protected] Status Please ....?see your speed same as your broadband band service ( slow/very slow /no signal/bad very bad) i dont know why you run this customer service if your c ustomer is not served by your service and not at all satisfied ....customer service/Tikona always failed in their commitment from day one ...soory to say but if this is start then you need lots of wishes to surive in market. --- On Sun, 3/14/10, Customercare <[protected]@tikona.in> wrote: From: Customercare <[protected]@tikona.in> Subject: RE: Disconnection request-LALIT VERMA-[protected] To: "[protected]@yahoo.com" <[protected]@yahoo.com> Date: Sunday, March 14, 2010, 1:24 PM Dear Mr. Verma , Greetings from Tikona! This has reference to your below mentioned complaint. We apologize for the inconvenience caused to you. We would like to inform that the request has been forwarded to the concerned department for necessary action. Your reference number is :[protected]Disconnection) . In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in . Thanking you and assuring you of our best services, Sonali Kumbalwar TikonaCARE -----Original Message----- From: [protected]@yahoo.com [mailto:[protected]@yahoo.com] Sent: Sunday, March 14, 2010 10:53 AM To: Customercare Subject: Disconnection request-LALIT VERMA-[protected] please let me know by when this connection will get disconnected. today also am getting 30-35 speed on 599 plan i.e. 300 kbps plan.its really very strange that after complaining so many complaint on call center still this request not completed .ansd when i am calling call center they said sir your dicionnection request came on 10 -mar but i had raised it on 26 & 2-Mar also . please let me know why i should pay if not getting your commited speeed & such bad response from Tikona. Yesterday also sent one mail but despite this no action was taken from your end.please take all your instrument right now , & get disconnected this connection Was this information helpful? | |||
 5 Comments | |||
Comments
Hello, I have the same problem. The customer service department only raises the complaint. But no one is there to solve the problems. I asked for the 4GB 2MBPS plan. But their representative put me on the wrong plan and now they will ask for money for the service which I didn't order.
Just because of these, I put the disconnection request but the same thing is happening to me. No one is there to solve the problems. Every time you call they will just raise new complain.
One more thing is that their representative writes whatever they want in their system. I clearly mentioned that I am not happy with the service and their representative mentioned in their system that I am very happy with the service provided. Such a lie just to show good results to their bosses.
Please take some action and please guide me point where I can make complaint about these people.
Just because of these, I put the disconnection request but the same thing is happening to me. No one is there to solve the problems. Every time you call they will just raise new complain.
One more thing is that their representative writes whatever they want in their system. I clearly mentioned that I am not happy with the service and their representative mentioned in their system that I am very happy with the service provided. Such a lie just to show good results to their bosses.
Please take some action and please guide me point where I can make complaint about these people.
To Customer care
Subject : Bill ajustment
I had complaine regarding NET working problem in first week of August but no action has taken then I had again lodged complaint in third week of August, 2010. Your executive came in my absence and told problem in your computer. I called computer hardware engineer he checked & found computer was ok actually problem in NET work only.my NET services remain un sovled & I am not happy with your service just because of this I put the disccution request on 25/08/10 (Request No :[protected] and I was looking for another broad band services and wherever I contact customer care dept. about disactivation of any account on 13/09/10 at 10.am and I came to know that my connection activted on 28/08/10 customer care Executive (Mr.Naeem) conviced me to continue the service, we will give full satisfaction and I asked him who will the pay the bill for that peroid. he told me you contact in this regard we will adjust. so I start to using NET on 13/09/10 at 1.15 P.M at persent I fully satisfied with the your services. please send fresh and adjusted bill. considering the mater.
your's
arif syed
Thank you
Subject : Bill ajustment
I had complaine regarding NET working problem in first week of August but no action has taken then I had again lodged complaint in third week of August, 2010. Your executive came in my absence and told problem in your computer. I called computer hardware engineer he checked & found computer was ok actually problem in NET work only.my NET services remain un sovled & I am not happy with your service just because of this I put the disccution request on 25/08/10 (Request No :[protected] and I was looking for another broad band services and wherever I contact customer care dept. about disactivation of any account on 13/09/10 at 10.am and I came to know that my connection activted on 28/08/10 customer care Executive (Mr.Naeem) conviced me to continue the service, we will give full satisfaction and I asked him who will the pay the bill for that peroid. he told me you contact in this regard we will adjust. so I start to using NET on 13/09/10 at 1.15 P.M at persent I fully satisfied with the your services. please send fresh and adjusted bill. considering the mater.
your's
arif syed
Thank you
This is venkatesh from hyd, malkajgiri. Sir morning my father has complained u about the internet download speed but till now there is no response. Is this is customer-care center or what? There will be no clear response in phone and in web site
"please do this urgently"
At present the download speed is 78kbps ( transfer rate is 9.75 KB/sec ). It should be 290kbps ( transfer rate is nearly 37 KB/sec )
"please do this urgently"
At present the download speed is 78kbps ( transfer rate is 9.75 KB/sec ). It should be 290kbps ( transfer rate is nearly 37 KB/sec )
Hi,
We received a message during Diwali on my cell phone from the Area Manager Deepak for Jogeshwari Mobile Number :[protected] .The offer we received was for a plan which was for 499 unlimited. He took 1500 from us .As we had a bill to be paid for a due date for November 02/2011 for the old plan User ID for the old plan is [protected] but he took the payment in cash for the old plan before the due date which was on October 24/2011. So I paid the money for the old plan and also paid money to get the new plan. He adviced us that we pay him 4500 to him and get the service for free for 12 months an there would be no risk as he would pay this 4500 for the entire year and I do not have pay money every month for the new plan. He informed us that we can use as much as we want unlimited but the bill will not be more than 550 but when checked the bill it was for 772 for the new plan. I keep getting call daily from your customer service advising me to pay for the old plans which we had paid already before the due date as your Area Manager Deepak has taken the bill money for the older plan in cash.Till date I keep getting call to pay the bill for the old plans which Iam feed up of. I have been trying to provide all the details to every agent I keep getting calls every day and I keep explaining my entire story.Everytime I get assurance from your Customer Service Agent that this matter will be resolved and they will look into it.But from the last 15 days nobody has taken care about it. Also I did get a call from Deepa she took all the details and advice that she will call Area Manager Deepak and check with him regarding the same. She called me back stating that they did received the payment for the old plan and she did apolozise for the inconvenience caused. But after that again I started getting calls stating that the payment was never received for the old plans. I request you to look into this matter as soon as possible. I am feed up by the call I get to make payment for the old plan which I have already made even before the due date. I request that you take some actions against such people who cheat their customer. I tried calling this person phone but is either switch off or unreachable. If I don’t receive any faster response regarding this I would file a complaint with the Consumer Court that Tikonaa is cheating people. My mobile number is [protected] under the name of Francis Gonsalo Fernandes. I need and answer when I was promised that my bill will be not more than 550 per month why am I paying for 772 for the bill. Where is the money that I paid for my old plan gone. As we belong to a middle class family since the bill was more that we used to get from our old plans and we trusted your Executive for the new plans stating that the bill will not be more than 550 per month unlimited that was the reason o[censored]s being taking the new plan. When we asked him questions he said that since it is Diwali that was the reason why the company offering such plan. Wating for a quick response. Email address [protected]@gmail.com.The agent did not provide his Agent ID to us stating he is the Area Manager for Jogeshwari. The bill amount of 790 was paid for the old plan.
Thanks,
Francis Fernandes
We received a message during Diwali on my cell phone from the Area Manager Deepak for Jogeshwari Mobile Number :[protected] .The offer we received was for a plan which was for 499 unlimited. He took 1500 from us .As we had a bill to be paid for a due date for November 02/2011 for the old plan User ID for the old plan is [protected] but he took the payment in cash for the old plan before the due date which was on October 24/2011. So I paid the money for the old plan and also paid money to get the new plan. He adviced us that we pay him 4500 to him and get the service for free for 12 months an there would be no risk as he would pay this 4500 for the entire year and I do not have pay money every month for the new plan. He informed us that we can use as much as we want unlimited but the bill will not be more than 550 but when checked the bill it was for 772 for the new plan. I keep getting call daily from your customer service advising me to pay for the old plans which we had paid already before the due date as your Area Manager Deepak has taken the bill money for the older plan in cash.Till date I keep getting call to pay the bill for the old plans which Iam feed up of. I have been trying to provide all the details to every agent I keep getting calls every day and I keep explaining my entire story.Everytime I get assurance from your Customer Service Agent that this matter will be resolved and they will look into it.But from the last 15 days nobody has taken care about it. Also I did get a call from Deepa she took all the details and advice that she will call Area Manager Deepak and check with him regarding the same. She called me back stating that they did received the payment for the old plan and she did apolozise for the inconvenience caused. But after that again I started getting calls stating that the payment was never received for the old plans. I request you to look into this matter as soon as possible. I am feed up by the call I get to make payment for the old plan which I have already made even before the due date. I request that you take some actions against such people who cheat their customer. I tried calling this person phone but is either switch off or unreachable. If I don’t receive any faster response regarding this I would file a complaint with the Consumer Court that Tikonaa is cheating people. My mobile number is [protected] under the name of Francis Gonsalo Fernandes. I need and answer when I was promised that my bill will be not more than 550 per month why am I paying for 772 for the bill. Where is the money that I paid for my old plan gone. As we belong to a middle class family since the bill was more that we used to get from our old plans and we trusted your Executive for the new plans stating that the bill will not be more than 550 per month unlimited that was the reason o[censored]s being taking the new plan. When we asked him questions he said that since it is Diwali that was the reason why the company offering such plan. Wating for a quick response. Email address [protected]@gmail.com.The agent did not provide his Agent ID to us stating he is the Area Manager for Jogeshwari. The bill amount of 790 was paid for the old plan.
Thanks,
Francis Fernandes
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
please contact me @ [protected]