[Resolved]  Tikona — Issue with service and broadband speed - not being resolved for over a month

Address:

Pune, Maharashtra

I am a Tikona customer from last 4-5 months now and found their service to be the worst in broadband providers

I am using unlimited 600 Kbps plan, but I am getting pathetic speeds many times a day. I reported this issue by writing a mail to their customer support on 28th May 2011, Maharashtra Nodal Officer, Mumbai Nodal Officer & Nagesh Prasad on following email ID's
[protected]@tikona.in, nodal.[protected]@tikona.in, nodal.[protected]@tikona.in, nagesh.[protected]@tikona.in
I always get a template response from the customer support mail ID that "We would like to inform that, the technical complaint has been forwarded to the concerned department for necessary action.". This is their response to every mail I sent, just changing the customer support member name at bottom. I always provided screenshots showing the low speeds I am getting.

Every time a tech called me, they gave me different reasons like
1] There is a problem with the received on top of your building and we will replace it
2] There is some work going on in your area where we will increase the bandwidth and then you will not face any speed issue
3] We don't guarantee 600 Kbps even though your plan mentions 600 Kbps
4] Issue with CPE, we will replace it

Even after such fake reasons and promises, I didn't see any improvement in speeds.

Added to this even after asking tech to ask Nodal officer to reply, I never received even a single reply to approx 16 mails sent by me.
I am not sure why does Tikona have a nodal officer at all, if he is least bothered to reply to customers and take care of their issues. He is of no use. Also,Nagesh Prasad, who is even higher than Nodal officer is a person who does not care to reply.

I have told them many time in my mails that I won't be paying the bills from 28th May onwards if they won't sort out this issue, still I don't see any response.

I am not sure who can help me with this??????