[Resolved] Tikona — Refund money | |||
Regarding Refund Cheque Hello, Myself BIJENDER KUMAR. I live in Delhi. My registered number is [protected].& Application no. [protected]. I subscribed tikona internet connection on 27 march 2012. That day mr. shashikant came from Tikona without any demo. He took Rs1000/- to me for connection and told me that an engineer will come from tikona and he will installed the internet connection.After 10 days of patience , tikona's network engineer came. And after 1 hour he refused to set the connection, when I asked for reason , he told me that my roof is unable to get the network that's why connection cauld not be set. When I asked him for refund my money. he told me to call the customer care for my refund. Then I called customer care and said that refund my money then the customer care executive told me that After your network connection cancellation you will get cheque after 1 month. And when I asked why so many days then he replied that there are some procedures to be followed, I said ok I will wait. But waiting was too long.Anyway i called customer care again then the executive told me that your network account to be not closed till now. i repeated this procedures 2 to 4 time but now i helpless. plz solve my problem ASAP Thanks and regards BIJENDER KUMAR [protected] [protected]@yahoo.in Was this information helpful? | |||
Nov 16, 2016 Complaint marked as Resolved Verified Support Mar 21, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User ID:- 2. Registered contact number:- please feel free to contact us on[protected] to provide us any feedback regarding our service. Our customer care associate will be glad to assist you email us :-- tikona.[protected]@gmail.Com Regards Tikona Services Verified Support Apr 23, 2012 Tikona Digital Networks Customer Care's response ``HiWe thank you for your mail. We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you― our customers― satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost. Please be patient and help us serve you better. Thank You, Tikona Services Verified Support Apr 25, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, Refund of Rs. 1200 is applicable to your account which will be couriered at your address within 30 to 45 working days. User Id:- [protected] and Name:- BIJENDER KUMAR Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you. Regards, Tikona Services | |||
 3 Comments | |||
Comments
Hi, I am Sachin Sharma. I have a Tikona broadband connection and I am very happy with their services. All these blatant lies about their bad services and all is nothing. I think companies need to play it a bit fair, just because Tikona is providing quality services to small towns and cities like mine, doesn’t mean that other rival companies can just go around spreading rumors. I mean even we need to be connected and why should only the big cities get access to quality internet access. I am glad that Tikona came to Guntur with their amazing services because earlier, all we had was the local ISP’s, which didn’t even have the proper infrastructure. Stop blasting Tikona folks, they are doing a great job.
"Hi
User_ID: [protected].
I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal trechnical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.
Regards,
Kishore"
User_ID: [protected].
I was facing Wi-Fi issue with TIKONA. In morning I called TIKONA technical support after on hold for 5 min my call got connected to Mr.Vishal trechnical agent, his support and help resolved my Wi-Fi issue
Very Good online technical support on resolving the WiFi connection issue.
Regards,
Kishore"
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Tikona — money refund
went for broadband connection..........sales person took the money on 5th Feb2012.......tech.person found problem during installation ...refuse to install device due to week network......again contact customer service ...asked for refund and they replied it would be done within 30 days .....months passed still money not received .....again called them and ....again same reply for waiting.......