[Resolved]  Tikona — refund my money

Tikona Digital Networks — Refund of money

Dear Sir,

I had applied for the new Internet connection of Tikona Digital Network in the month of march that too after doing several follow up i got the application form filled up,when i filled the application that time i was told that the connection will be done in 48 hrs and even i confirmed form the sales person whether the network connectivity is there or not he said yes after two days i received my user id and password and my registered mobile no with the company is [protected] but there was not response after receiving the user id and i was waiting for the connection to be done but again i have do to follow up for the same and then finally after calling 10 times i got the information that theres no netwrok connectivity near to my residentail premises so i asked them to close the application as i am not intrested in there service on 16th April ,when i had asked that my case to be closed that time the company should have informed me that it will take minimum 45 days to process the refund amount but they didnt do that then again i kep following for the refund amount when i called first they told me that the accounts departement need the customer account number which these peolle didnt provide to concerned dept,again i called after two days the customer care executive are giving me different response for my query , when i had already asked to close the case they are calling and asking me wther the connecion is working fine or not even i had put an email to the customer care but there was not response,So just two days back i got to know it takes 45 days to processs the refund amount ,customer care officers are not at all aware of the customers request they dont know what to reply back to customer andwhen i talk to the senior person he is assuring me that it will be done in 2 days of time i am fed up of following just for 500 rs
I request you to take necessary action and get my refund done with intrest as soon as possible

Warm Regards,
Pramod Kamble
[protected]

even same is the case with me..
I guess this is the way these Tikona suckers make money.
Though in my case they are saing I would get refund in 15 days..lets see

Tikona Digital Network — already deactivate my a/c but they sent me bill each month

my problem is that i had closed my account at june 12 -2011.tikona already reply me that your a/c have successfully closed and modem wifi was collected..bt at next month tikona billing department continue send me bill copy of further next months june,july.and when billing agent come at my home i said that my was already closed they act rude behaviour at my home.when i call at customer care they said that your a/c is active how it can happen when it was closed and how they generate bill.while i have already complain 12 to 15 time at coustmer care they said sir we forword your complain.but now 2 month pass and their make no action.
so please sir kindly request you that please make action on my complain at soon as possible and cancel all my billing because i paid my last bill after that my account was fully closed then how it possible that you generate new bill.
RAMAKANT CHAUHAN

SERVICE ID-[protected]
MOB.NO-[protected]

Dear Customer,

We regret the inconvenience caused to you. We have taken note of your issue and will get back to you at the earliest.

Regards
Tikona Digital Networks

"Hi All
I am very much satisfied with Tikona's customer care executive Mr. Vishal Durphe. He solved my queries related with my net connection and speed. He helped me to rectify my mistake at the same time educating me for the proper usage & doing first aid at the primary level so that I could not face the problem itself. My issue got permanently resolved..

Thanks & Regards
User Id:-[protected]
Rusoma Laboratories Pvt. Ltd."

"Hi

I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:

The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.

Regards
Manish Gupta"

Tikona - Not disconnecting my internet connection
I am using tikona broadband connection in Kolkata
I have raised a request for disconnection on February 2012through email, but they said me we accept it only by register email .Again I send request for disconnection 0n 28th February, 3rd march & 7th march, 2012 but they don’t send me any feedback and I have to use it. But finally I decided that I have to talk with customer care & they said to me your request is going on and very soon we take steps. After that I don’t trust anyone and i am not using the connection on 1st April 2012.

My User ID- [protected], Request ID-1-[protected]. My Registration Mob.- [protected].
My billing date is 26th of every month.
Even though i have not used the connection after on 1st April 2012 i got bill till 26th now.
Also i think they ll be sending bill next month also as they have not disconnected yet.
But i want the disconnection to be made on on 1st April 2012 itself as i have not used after that.
When ever i call customer, they are telling it will take 45 days according TRAI rules and your request is not update & you have to send email by register email id. I am fed up listening to such kind of excuses.
So please send me a corrected bill and take back your equipments ASAP.

My customer ID is : [protected]

Thanks & Regards
SANJOY SOREN