Tikona — Service not available | |||
Hi, I've been doing follow up to get my BB up and running since the time it got installed but you could not do that and more than 27 tickets was raised to get service up and running. However, my services are still down. Finally, I requested Tikona to refund my money as its not working for long. However, they have refused to refund the money which was taken from me. Please find below the list of Ticket which was raised till date but all were unsuccessful. I would request you to ask Tikona to provide me the refund as they have not given me the service till date. Internet works in the morning but goes down in the afternoon as so on... TIkona does not have any solution for this issue and they simply making fool to customers. Now, they have sent me the bill as well and asking for more money instead of refund the same. Please help Regards, Roshan [protected] [protected] Was this information helpful? | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Regards,
--- On Sat, 29/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:
From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: moushumi.[protected]@philips.com
Date: Saturday, 29 December, 2012, 5:05 PM
Hi,
I would need your help. its been more than 8-10 days when i've been following up with Philips and Service Centre (Khan) & Area Manager (Manish). However, they are still not able to provide any solutions. My Product (LCD) is just an year old still i am facing problem.I've been trying to get my product repaied but I am not getting any positive reponse from Philips team..
I feel like buying Philips product was my wrong decision. Can you please help me in this...
Regards,
--- On Wed, 26/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:
From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: corpcomm.[protected]@philips.com, customercare.[protected]@philips.com, [protected]@pemail.in
Cc: rk.[protected]@hotmail.com, suruchi.[protected]@gatewayglobal.biz
Date: Wednesday, 26 December, 2012, 1:49 PM
Dear Manish,
Refer to the below e-mail (Complaint number PGUR[protected] & our telephonic conversation just a while back
I have noted that the inverter plate for my Philips LCD will be arranged by 29th Dec’12 Saturday & the same day my LCD problem will be fixed.
Hope there will be no further delays as I am waiting since long.
Kindly confirm receipt of this e-mail.
Thank you
Suruchi
[protected]
--- On Mon, 24/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:
From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: corpcomm.[protected]@philips.com, customercare.[protected]@philips.com
Cc: rk.[protected]@hotmail.com, suruchi.[protected]@gatewayglobal.biz
Date: Monday, 24 December, 2012, 4:59 PM
Hello All,
This is Suruchi & this is regarding the problem I am facing with my Philips LCD Which we have bought on March 2011.
My complaint number is PGUR[protected].
I started to face a problem recently with my Philips LCD TV, when though there was sound but no picture. I lodged a complaint with Philips customer care. A technician came on 22nd Dec’12, he wanted us to send it to the service centre.
We have visited your service centre in Gurgaon on Saturday 22nd Dec’12.
There your engineer gives us the different statements, he advised that they need to change the monitor as display is not working, after our few questions (like than why the sound is clear ) he advised that the inverter plate of LCD needs to change & after our approval to change the inverter plate they have ordered that inverter plate & advised us that they will received it on Monday 24th Dec’12.
Today Monday 24th Dec’12 I called & asked for the inverter plate status the service centre executive advised me that this part is not available in the allover India inventory hence we need to change the whole back panel.
I don’t want to hear any excuse, I want to repair my LCD immediately within today i.e. Monday 24th Dec’12 else I will take legal action against Philips.
As per the guideline the warranty of electronic items are 7 years.
I have my LG & Sony LCD from last 2 years & we have not faced even a single issue till date.
I want to repair my LCD immediately
Please reply urgently.
Thank you
Suruchi
[protected]