[Resolved]  Tikona — Tikona broadband very bad connection

Address:

Gurgaon, Haryana

Complaints history are as follows:- 1-JUl-2013 [protected] Rajesh ithape-senior person whom i talk to resolution of my problem but he didnt respond. He commited issue will be resolve in 24 hour, he will callback, but none of the statement become true. 1-[protected] Raise a new complaint for getting continuous service and to re-check that we are getting proper speed. On 9Jul2013 again i call the customer care and talk to Pradeep, but while talking the call get disconnected. Then re-call and get connected to Tushaar, he was good person and talk very nicely and kept my connection under special observation for next 24 hour. Also engineer was arranged to check connectivity at home. There was also servier side issue which they try to resolve remotely. The request number given as 1-[protected]. My internet could not work for even two days, again i raised multiple request almost on daily basis:- 1-[protected] 1-[protected] 1-[protected] Each request for either engineer visit or for server issue, but none of the issue resolved permanently and i keep facing disconnection in the internet. 1-[protected]-raised to request by talking to senior to get the issue resolved permanently. but no benefit. 1-[protected]- server side issue put under escalation. but escalation never resolves issue. Its just another way to make customer calm. 1-[protected]-AAnand pick my call. But customer care executives just give another 24 hour to get the issue resolve. But it still never resolve. Talk to Rohit, but received another false commitment. 1-[protected] - Then talk to Pradeep but no resolution. This disconnection keep going on and on. on 20-Jul-2013 i talk to Bhushan-1-[protected] , this request number is given but no problem resolved. 21-Jul-2013 1-[protected]- received another complaint number. 22-Jul-2013 1-[protected]-internet disconnect 1-[protected]-eng visit 24-jul-1-[protected] 26-Jul-2013- call again but same request number was kept open. 27-Jul-2013 - Hemant-1-[protected]-this request number put under escalation. 31Jul2013 1-[protected]-avinash pick my call, but he also could not resolve issue permanently. 1Aug2013 1-[protected]-I talk to Yogesh, but he also gave another false commitment for permanent resoution. 1-[protected]-Vivek- i was not getting continuous connectivity. so again engineer was assinged but never visited. 6-aug-2013 1-[protected]-i talk to another engineer, but no resolution. Below are the details of the engineer which are responsible for correcting the roof top device, but either they never visited or they say "i will visit in one hour" but they never visit. ravindar kumar-[protected]- First he clearly refuse to come but When i told him that my request is already under escalation, then he said he will come in another one hour. but never visited. another engineer Akhil-[protected]- this engineer also said he will come but never visited. even i keep calling for two days, but he never visited. When i try to complaint about them with senior customer care executive i.e. Sachin then the customer care executive said they can't log any complaint against them, they will assign another engineer. How can the services be improved in such cases. I am fed with the services of tikona, and fed with tikona service engineers and fed up with tikona customer care executive. The worst management in Tikona and worst services among internet service providers. impacted Customer, Ajay [protected]