[Resolved]  Tikona — MISLEADING INFO, PRODUCT and SERVICE too

Address:

Mumbai City, Maharashtra

TIKONA Team is an absolute disaster right from the word go. Here's a snapshot of what i had gone through with these buggers.
1) A shabby sales guy comes home after umpteen calls to install the thing.
2) Post verification, engineer (another lousy fellow) comes just to discover his incapabilites of not handeling the MAC thing for him. Another engineer same evening somehow figured things out and it started.
3) I was happy as things were fine post that.
4) Needless to mention that happiness was short lived for 10 days only. Post which the internet stopped.
5) Now i call up the customer care, they give me an assurance of resolving things within 24 hrs.
6) An engineer called me in 24 hrs just to understand that the router was not working and it needs ot be replaced.
7) Today i get a call from a guy on field saying that i can reach you in 30 mins but i do not have the adapter as the COMPANY IS RUNNING SHORT OF stock for adapters.
8) Now, i could not hold myself at this and somehow trying to take my grudges out via this mail.

A tinch of westernisation in India tells us to be service oriented whatever company we are working with. However, these kind of companies CONSOLIDATES THE POINT OF TRUSTING THE BRAND AND NOT A NOVICE LIKE TIKONA. I had an option of getting it done via TATATEL but i was a fool to go for a very hopeless company called TIKONA. These people have not even published any of the Senior personnel's mail ID, all that they have is a generic customer care number and mail id wherein a consmer cannot even think of repeating his endless stories as if we are too free for all this.
At the outset, my intention was not to demean anybody but i did not have any choice left by this disastrous company.
My Details:-
MOHIT GUPTA
99676.21250 (RMN)
mohit.d.[protected]@gmail.com