[Resolved] Tikona — Address Change Request pending from 30 days | |||
Hi I have moved from my previous rented apartment (A-303, Gokul Annexxe, Agrwal Gardens, Gokul Township, Virar(W)) to a new apartment (C-304, Samarpan - I, Gokul Township, Virar). I had Tikona WiBro connection at my previous apartment, and after moving to the new apartment I requested the shifting of the connection to the new address. I was asked to provide scanned copy of my rent agreement with the new and old address details. I provided the details and gave a call to the customer care as well to notify about the same. I was told that the connection will get moved within 48 hrs. But no action has been taken till now. Because of there inaction my bill of this cycle also get generated. I was told that without paying the bill your connection will not be moved. Though I had not used the connection but still I was made to pay the bill. After the payment of the bill, I again followed up with the customer care, but all I got was 48 hrs repsonse, with no action. I have been calling them twice daily but sitll no effect on them. I want to file a complaint against the firm for promising things which they cannot deliver. Regards, Sunita Was this information helpful? | |||
Nov 17, 2016 Complaint marked as Resolved Verified Support Nov 13, 2011 Tikona Digital Networks Customer Care's response We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services | |||
 3 Comments | |||
Comments
Hi,
We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.
- Tikona Digital Networks
We are sorry to hear your experience. We have taken a note of your issue. Someone from Tikona will get in touch with you shortly.
- Tikona Digital Networks
I used tikona services for almost a year and then I found out about this new service provider who's giving more Internet speed at a much cheaper rate.
I contacted tikona helpline and requested deactivation.
They told me that deactivation involves a 15 day process.
I said okay... Sure.
It's been more than 22 days and I haven't received anything further from their end.
I contacted tikona helpline and requested deactivation.
They told me that deactivation involves a 15 day process.
I said okay... Sure.
It's been more than 22 days and I haven't received anything further from their end.
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Tikona Digital Networks — Refund Pending from Tikona Digital Networks
Hi,I have applied for the broadband services provided by Tikona Digital Networks (herein referred to as a Service Provider) on 6th Jan paying an advance of INR 3970 (6 months subscription), but not being satisfied with the quality of the service disconnected the same on 13th Feb and so a refund is due from them. I have received a confirmation from their side that the refund is approved and received the cheque long back with an Incorrect Name so I have asked for a rectification and now it has been more than three months that I have not received the revised cheque.
Every communication I had with them after that they respond to my mail saying (Refer below):
Dear Mr. Agarwal,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience caused to you. We would like to inform that, the refund request has been forwarded to the concerned department for necessary action.
In case of any further assistance, please call us at[protected] WIBRO) or email us at [protected]@tikona.in.
Thanking you and assuring you of our best services
Now I am having a feel that I have been cheated and would not receive the re fund amount.
Request you to please let me know the next course of action and your concern will be highly appreciated.
Attaching the communication I had with them.
Thanks
Aayush Kumar Agarwal
My details with Tikona:
User ID - [protected]
Address:
Flat No – 412, Block – A
Majestic Residency
Taverekere Main Road
Near Lakshmi Theatre
Bangalore - 560029
State – Karnataka