[Resolved] Tikona Wi-bro — broadband connection not installed | |||
Dear Sir, I am Nagendra Kumar from Ghaziabad. Sir I have subscribed for a Tikona broadband connection on 11 Feb20012 at 10:46 am by online mode on their website www.tikona.in and also made the payment for the above subscription online i.e., on their website (Rs 1157, through my citibank credit card). Sir from thatday till now I have not received any positive response from their side. I have called their customer care several times and they say that there is no record of my subscription, not even my registered mobile no. on the other hand just after placing the order I had got several calls fromtheir executives asking me that I have enquired for a new BB connection, WTF. How can this be possible when they dont have my no. The worst thing is every time I call the CC, I have to explain my issue in detail and at the end they say that they have forwarded my isssue to senior authority. 2 weeks had passed and still they dont have any clue about my order or even payment to them. Sir I forwarding the follow up of this issue along with required attachment (get response page from tikona.in after placing my order) and other details as well. Looking forward for a solution ofmy problem. Thank You Nagendra Kumar Mobile [protected] SRF no.[protected] Transaction ID no. 32891222 Payment Ref ID no. [protected]TPC[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
TIKONA WIBRO — Malfunctioning Internet Service
I am Krishnan of Triplicane,Chennai. I bought the Tikona WiFi broadband service in mid-January and even though it was it was supposed to a WiFi connection, they only installed the connection through Ethernet Cable, and saying that they will install the WiFi feature in 'a days time', they never did even after innumerable calls to their so-called Customer Care for three months.Even the Ethernet connection was pretty bad and I could only manage a minimal connection speed of 30kbps at best when speed was supposed to be 600kbps. The net connection worked only every now and then and when it did it was never too consistent. Finally the net connection failed altogether as the Tower in my area was removed at the beginning of April and till Mid-may, despite complaints, they never installed the Tower. The guy who comes to collect the bill assured me that the connection would be repaired but it never was. Hence i disconnected the service in May but it seems the only thing these guys care about is collecting money for the one and a half month period in which I had Zero net connection.
To my fellow Chennai Residents, I implore you not to waste your time with fraudulent net service as most of your time will be spent in Calling customer care(to no avail) rather than browsing the internet.
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TIKONA WIBRO — new connection not working
TIKONA USER ID [protected] & PASWARD RECEIVED ON 19/0/2010 BUT TILL DATE INTERNET WORKING .I HAVE REGISTER FOR PLAN 49/-PER MONTH 100 MPBS DOWNLOAD FREE.BUT WHILE CONTACT WITH CUSTERMER CARE THEY SAID PLN IS 300/- PER MONTH,I HAVE REQUESTED TO PL CHECK MY PLAN AND SERVICE,AND START INTERNATE IMMIDIATELYC