[Resolved]  Tikona Wi-bro — CONSUMER FRAUD

Address:

Mumbai City, Maharashtra

I had booked XC1199 plan from TIKONA, specifically for download speed due to nature of my work with following plan details : ( THIS PLAN IS MEANT FOR COMMERCIAL PURPOSE BUT SINCE THEY WERE NOT HAVING A PLAN OF THAT SPEED IN FOR RESIDENTAIL USERS THEY OFFERED ME THIS CORPORATE PLAN XC1199)

2/4 MBPS Circuit Breaker plan ( 1:2 ratio ) with bill limit of 1500 max

Monthly plan 1199

Download speed 2 MBPS

FREE Usage 8 GB


All their brochure clearly state its a 1:2 plan, after installation i observed that the speed was not even 1:8 i.e. 256 kbps

The installation engineer disconnected the same and took back all his equipments since connection was not giving speed at all.

I spoke to the AREA MANAGER regarding this issue he was forcing me to keep this connection with 1:8 ration saying that the brochure even though it has a 1:2 ration the contention ratio will give 1:8 speed....


I disagreed to keep the connection and i told them that if its not 1:2 i.e 1 mbps i do not want to connection.

The first day itself while installation the engineer took back all devices and everyhing, and i had not used the connection at all.

After a month i recieve a BILL Dated[protected] with Bill number B1-577730 for period[protected] to[protected] for amount of RS 118.56 - 800 i had paid for installation = 343.56


I am complaining here in the forrum so peopl get aware that COMPANIES LIKE THESE are cheating consumers by GIVING RATIOs and CONTENTION RATIOS etc and are not providing services for which they are chargning us.


BE AWARE OF SUCH COLD FRAUDS...... even if they sound small on a larger scale for a company with thousands of connections its a very very BIG FRAUD, a FRAUD with people TRUST also....


SO PLEASE GET EDUCATED< and i will request GOVT for strict LAW for such FRAUDS....