[Resolved] Tikona — wrong information of plan, getting less speed | |||
i have installed tikona broadband services 2 days before and had taken plan ADCB-299 in which i was promised 2 mbps speed. but now when my usage is over 1 GB they are saying that you will get speed of only 64 kbps. i was not informed about the reduction in speed by the sales person. i want my refund and losses back. Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Verified Support May 28, 2012 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter order to assist you better, we request you to provide the following information: 1. User id:- OR 2. Registered Contact Number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services | |||
 2 Comments | |||
Comments
my user id is [protected]
Reply
"Hi
I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:
The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.
Regards
Manish Gupta"
I am currently a user of TIKONA with the user id [protected]. I have received my first bill from TIKONA which is shocking to me; I am disputing the bill as I have the following issue:
The plan which I have requested is BB449 UNLIMITED Plan and based on which I made the initial payment. However, the plan which is mentioned on the bill is ADCB299. This plan ADCB299 is a limited plan which is charging me extra usage, i never requested for limited plan. So I mailed my issue to TIKONA customer care asking to rectify the plan with immedi/ate effect.
After 24 to 30 hrs I got a mail from customer care ID with all the calculation and confirmation of plan change. It was great experience with Tikona customer care, I really appreciate.
Thank you for your co-ordination and resolving my issue.
I am really pleased with the manner in which my problem has been addressed and resolved. Special mention to Mr. S. Nair & Team who have taken pain in addressing my billing issue evolved due to charging me with an undesired billing plan. The team has worked with the back end billing team to understand the problem, ensured proper co-ordination, rectification and enabling me to have my desired services within a short time.
Keep it up. Hope for similar support and co-operation in future.
Regards
Manish Gupta"
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