[Resolved] Tikona — wrong plan activation

chauhanjayc89

from Surat, Gujarat

Address:

Ahmedabad, Gujarat

Hello

My User ID:[protected]

I am a new customer and I have taken 512kbps unlimited plan, in the beginning of the month I was getting very good speed that is up to 55 to 65 kbps and now I am getting just 10 to 15kbps. To have the answer I had word with customer care on toll free no from there I came to know that my plan is having a hidden condition that is after 9GB my plan will give me such speed.

Now my complain is when the person who came to my place to explain me plan and get me a connection has not informed me this condition to make complain against him I called on local nodal desk no that is[protected] but on that no they are just receiving and disconnecting my call I have tried 4 to 5 time but they just pick up and drop the call.

Now can you help me for the same?

i have email conversation done with tikona and has not received any response

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Dec 5, 2016

Complaint marked as Resolved

Verified Support

Jun 05, 2012

Tikona Digital Networks Customer Care's response Hello Sir

We thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

Please be patient and help us serve you better.

Thank You,
Tikona Services

Verified Support

Jun 06, 2012

Tikona Digital Networks Customer Care's response "Hello Sir,

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, Tikona user id is of 10 digit and the one which customer has updated in complaint has 9 digit. Kindly forward correct User ID or Registered mobile number.
Please feel free to contact us on[protected] to provide us any feedback regarding our service our Customer Care associate will be glad to assist you

Thank You,
Tikona Services"

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Comments

farazahmed

from Noida, Uttar Pradesh

Tikona — wrong plan

promised speed of 2 mbps with the plan but all i get is 512 kbps ... and every time i talk to customercare they wil say give me 1 minute and they cut the call.. i am fed up of calling them again and again all they do is cut the call... the customer service is the worst that i have come across

Gaurav Sapra

from Delhi, Delhi

"Hi,

It’s been 5 hrs since the connection of TIKONA Digital networks has been running but the connections seems not working at all. I booked a 2mbps connections but the download speed never seems to go beyond 25kbps. The browsing speed is very low, prob around 50kbps, so I mailed Tikona on their customer care ID and nodal ID.

They assured me that the issues would be resolved soon and a engineer visit was scheduled. Engineer came at my place and tested the equipment according to him the device at my place was faulty, so to replace that he left my premises and in next day morning new device was placed by Tikona Engineer.
Thanks a lot for the quick action, My connection is delivering with complete satisfaction now. Thanks again.

User id - [protected]

Regards,
Gaurav Sapra
Tata Consultancy Services"