[Resolved]  Times Group — Misleading Gift promised

Address:

Bangalore, Karnataka

Hi,
My complaint is self explantory as can be seen in the mail below addressed to the CEO of the Times Group and copied to host of other senior excecutives.
Regards
Mario



[protected] Forwarded message[protected]
From: Mario Joseph DSouza <[protected]@gmail.com>
Date: Thu, Aug 4, 2011 at 8:41 AM
Subject: Re: Non Receipt of Gift: Customer ID 28375477
To: Jaideep.[protected]@timesgroup.com
Cc: [protected]@timesgroup.com, Subscription <subscriptions.[protected]@timesgroup.com>, Smitha Kulkarni <smitha.[protected]@timesgroup.com>, jyoti.[protected]@wwm.co.in, [protected]@wwm.co.in, tarun.[protected]@wwm.co.in, ronitaa.[protected]@wwm.co.in, peter.[protected]@wwm.co.in, nicholas.[protected]@wwm.co.in





Dear Mr Bose,

I am writing to you with respect to the free gift that your magazine Good Homes advertises for. It states a 3 piece Duvet set. What is actually delivered is a quilt cover and two pillow cases. Nothing Duvet about it. It is like advertising for "three pillows" and delivering Pillow cases!!.

This is a clear case of misleading the customer and it amounts to fraud when the Times Group team remains silent as can be seen from the chain mail below. The only person who speaks and responds is Ms Smitha Kulkarni based out of Bangalore who really is in no position to address the issue. Those above her are conspicous by their silence including the editor of the magazine!

I find it strange that an organisation like the Times Group should remain silent and not even respond to a customers complaint, that to one accusing them of virtual fraud. Surely somone needs to answer. Arnab Goswami throws questions at people and expects answers the same minute but the Group when questioned themselves chooses not too respond. Guilt can be the only reason. Misleading customers followed by acts amounting to cowardice is not something that the Times Group should be proud about.

I trust you would help in getting your team to get their act together.
My order no was 17252773.

Warm regards,
Col Mario D'Souza
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