[Resolved] Tommy Hilfiger — Tommy Hilfiger Showroom Refuses to Refund the Money for a Recentely bought Watch Which does not work
I bought a Tommy Hilfiger watch from Tommy Hilfiger Showroom in Metropolitian Mall (MGF), Gurgaon. I bought the watch for Rs 6749 (At 25% off, Actual MRP is Rs 8995) on 28-July-2008.
My Model No is TH 1790612IDAfter using it for just about 4 months, the watch suddenly stopped working. Since this is a new model which works with your hand movement & pulse & does not require cells, I took it back to the same tommy showroon only to find out that they will send it for repair & i will either get a new watch or the same watch after repair after 15 days.
To my utmost shock, i got a call from tommy showroom asking me to collect the watch since it cannot be repaired. In fact that girl told me that tommy is having problems with all models which works without cell.
When i asked for the refund, I was simply told that i have to buy something else from them only & money will not be refunded.
I bought the watch because that was the only watch i liked from tommy & there is no way that i compromise just because they will not give my money back. This is so god dam absurd. They should not sell such watches if this is the case. I have seen other showrooms as well who are happily selling the same watch.
When i tried to explain the concerned person at tommy showroom that i dont like any other watch & want my money back, She became extremely rude as if i am asking for her money. Its my hard earned money & how can i let it go just like that.
I never expected such 'CHEAP' watch material & disgusting staff from a brand like Tommy Hilfiger, that too when i am paying a hefty amount of Rs 6800 for a watch.
My watch has been handed over back to me by simply saying that either buy something else or buzz off.
I have wasted my hard earned money & loads of time, but of no use. I have now decided to simply file a suit against them, Not only to get my money back but also, to get compensation for wasting my time, my money & above all for all the harrasment by the tommy hilfiger's unprofessional staff.
Complaint marked as Resolved Aug 14, 2020
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Category: Clothing, Shoes & Accessories
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