[Resolved]  Tommy Hilfiger — Wrist Watch

Address:

Mumbai City, Maharashtra

Hi there,

I had bought a wrist watch of Tommy Hilfiger (Model no: 1790565) from Lifestyle, Mulund on 23-12-07 worth Rs. 7995/-. The strap broke on 18/11/08 and I had given it to Titan World, Ghatkopar-W, Mumbai for repairs (Job Card: 788 dated: 19/11/08). It was returned to me after a month with new strap.

Unfortunately, the strap again broke on 5th Aug 09 and in similar way like last time and I had to rush to same Titan show room where-in I was informed after a month that it cannot be repaired and you will have to pay Rs. 1500/- for another strap (not the same style) or replace the watch with new watch but the new watch cannot be worth more than Rs. 6500/-. I am wondering, why should I pay for another strap which does not look similar or why should I compromise for another watch.

I was really very shocked to hear these statements from a premium brand like "Tommy Hilfiger". They should be customer centric. Their watches are not bought by any Tom, Dick and Harry. I was so damn frustrated that I never looked back at the watch again till date. I was just cleaning my house I now found it and I thought to pen down my frustration to someone.

I am wanting someone to help me out in getting this watch repaired. I am even willing to pay for new strap but it should be of same style as it was bundled when I bought the new one.

Request you to kindly contact me at [protected]@godrej.com or [protected]@gmail.com

Thanking you in anticipation.

Regards,

Satish V