[Resolved]  Union Group Egypt (Samsung) — Service Center Complaint

Dear Sir(s),

I bought a Samsung Galaxy Note N700 set on 04/06/2012, After 3 month the phone stopped identifying the SIM card, Upon contacting the Authorized service center (Union Group) In Heliopolis, They advised that the SIM house needs to be changed & that it should take from 3 to 7 working days. I submitted my phone on 13/09/2012 Service receipt number " WJ12090602 " & was advised to call back in 3 days to check the status of my phone through the customer care hotline.
Now it's been almost 10 days & each time I call the customer care line they tell me that they are waiting for Samsung to provide them with the requested spare part & that they have NO idea when this will be fulfilled !!
I requested many times to talk to the customer care unit manager or a any other Authorized staff member & each time they tell me Sorry they are in constant meetings !!!
I donno who to contact or what to do regarding this issue. Your help regarding this is highly appreciated.

Regards,

Yehia Shoukry
Regional Manager
Onset Technology
Tel: +[protected]
Fax: +[protected]
Email: Yehia.[protected]@gmail.com