[Resolved]  Univercell / Mobile Phone — Replacement of mobile set

Dear Sir(s),

I am really ashamed of being a customer o[censored]nivercell for purchase of a very basic model of sony erricson K200i on Sep 02, 2008 from your retail outlet in Annanagar, Chennai, vide bill No.054 for Rs.2000/-. Actually I went to purchase a Nokia model, but I should say that you have got a very good sales person to convince the customer to take sony erricson instead of Nokia.

Immediately, within 4 / 5 days I had a problem in charging and when I checked with your outlet they have sent to sony erricson service centre (SESC) and got the news that the set itself had a problem and they have told me to take another one in the same model.

After nearly one month, the set on Oct. 26, 2008 went off and did not respond for any charging or switched on and especially at the time when we receive or call others for wishing on the occassion of Deepavali. When we went to your same outlet on[protected] they were informed due to sunday the SESC is on holiday and asked me to come of Tuesday (ie[protected]. When we gone on 28-10 we got the information that SESC is holiday on account of Deepavali. On Sunday itself when I checked with them whether SESC will declare holiday on tuesday becuase of Deepavali your outlet said a BIG NO. Once again your outlet has asked me to come today (ie[protected]. On enquiry with SESC, they have confirmed that the set is in problem and your outlet people say they need one week time to give a replacement since they will get a written communication from SESC only by then they will be able to give.

It is highly ridiculous, since the SESC has confirmed the set is in default means then what made you to not to give a replacement. We know that we will not be reimbursed with money instead we have already informed about taking a Nokia model and pay the diference, which is not acceptable by your people.

In the whole episode I have been contacting one Mr Balaji and Thilagavathy. More to that I have never been informed to any one about my handicap, which I dont like becuase of sympathy. Why I am saying this to you becuase when I have been treated like this just imagine the other people. I went to your retail outlet with my dad and wife two times since I am working in an organisation as DGM Finance I will not be able to dance to your tunes. Hence, I have sent my wife and dad yesterday and today to hear all your above mentioned stories.

Adding fuel to the fire I noticed some 10 to 15 people have come to your same outlet for replacement of mobiles. If this situation is continued then you may have to think of doing some other business. I am sorry to say this but when I say I would rather say in upfront.

I would request you to kindly look into the matter on top priority and sort it out immediately.

For the above mail sent on 29-10-08, I have received an automated reply after that no further action so far.

This is the way they handle customer.

Beware when you go for mobile purchase at UNIVERCELL

Thanks & Regards,

V. Srinivasan