UniverCell, Nokia / Nokia 6233 — Nokia / Univercell not bothered about their customers!

I purchased Nokia 6233 mobile from M/s Univercell Communications, Valasaravakkam, Chennai on 14/02/2008 for my wife vide Invoice No : 207480 for a value of Rs.:7252 /-.
The mobile had a problem with its keypad which was getting struck.My wife took it back to the dealer on 18/02/2008 to rectify it.They asked her to go to Nokia Service Centre on the grounds that their service would take two days or more.She did as they suggested.
The keypad problem got rectified at Nokia Care, Valasaravakkam, (Case No : 343506/080220/11 )but the mobile case and the display were badly damaged during the repairs.
I along with my wife took it back to the dealer and complained about this demanding that they should''ve taken responsibility for any defect and done the repairs themselves, since it is on the support grounds they sell their mobiles at higher cost than other dealers.

They took the mobile for service on 20/02/2008 vide Job card No : 4112.We insisted on a replacement since just after 4-6days of buying the product, it had this many faults and damages.After on month time, they informed the mobile is ready, but we found only the damaged display has been rectified, the case damages remained and no replacement mobile has been issued.We refused to take delivery of the mobile and insisted on replacement.They promised to esculate this to their HO and get a replacement.
They again called us last saturday 26/04/2008 to convey the mobile would be ready by monday.We went to their shop on 1st May only to be disappointed that it is not yet
ready and also we would get only a serviced mobile.

I wrote to CORE to take action.I got a call from the Nokia Care Manager Mr.Kriti Banergee on 16-may asking me about the problem.There were no further updates from anyone.
I went to Nokia Care on 11th June and found my mobile in serviced condition with the same panel.I also saw that the mobile had been given from Univercell with a complaint of no audio output.I refused to take delivery.

During this four months we would have done numerous calls to find out about the status of our mobile, and each time we were only given false commitments on the delivery date.Also the mobile which I purchased on 14-Feb-08 and held for only four days, has over this period had keypad problem, display problem, audio problem and damaged panel cover, added to four months of lost warranty period.

If there are any Univercell / Nokia guys reading this, pls take responsibility and help me out.