UniverCell — Non-repair of mobile for the last 6 months.

Address:

Bangalore, Karnataka

From Suresh Kumar, SHIG B4/58, 4th Phase, Yelahanka New Town, Bangalore - 64. Sir, I had purchased CELKON Tablet from your ESTEEMED shop, Univercell, yelahanka New Town on 10.01.2013 and the same was giving problems and given for servicing on 13.04.2013 to the same shop. The shop had given receipt for servicing No.5507 dated 13.04.2013. The same is enclosed as proof. Even though 6 months over, there is no intimation or response from your shop. So far more than 20 times, we had visited your shop, only to get reply, that the tablet is not repaired and ready. The details of the product given below. Invoice No.P.B.YN/4136 dated 10.01.2013. Product. CELKON Tablet - Model No.CT-2. IMEI No. [protected] Receipt issued for servicing : 5507 dated 13.04.2013 This is ridiculous. We had faith in your shop and purchsed the product from your shop. They cannot give irresponsible reply. They have to consider your customer's position and do the needful immediately. 6 months is nobody's time. Under the circumstances, I am compelled to write to you to look into the matter and sort the issue and give me the proper hand set. If no response from your end, I will be compelled to take the course available to the citizens of this country. With regards, Suresh Kumar