[Resolved]  Universal Travels — Same ticket/seat booked online for 2 different members

Dear Sir/Mam,

15th April 2012 morning. My parents, My Grandmother, My Sister, Brother in Law and My Nephew (11 months old baby) had boarded the bus from Vailankanni by 5:00 am. There were 2 people sitting in the seats allocated for us. When asked the same with the agent he replies you have to check with the Universal travel Drivers only, When checking with them they reply these seats are allocated for those two passengers till Karaikal and then only you can sit in that. When confronted this is not fair. The driver and cleaner had said if you want to come you come or leave.

When requested for stopping the bus for getting milk for the 11 year old baby, Grandmother and Father (both senior citizens and sugar patients) they did not stop the bus and replied stating the bus has to go for the 1:30 return trip from Chennai. hence they will not but they had stopped at unwanted places for change of Bus Driver and picking up passengers at almost 17 places in-between. They stopped the bus at Karaikal around 10 am for 10 mins only in the time we had to rush to get food and milk and the driver and cleaner had been using foul language to scold my Parents.

When asked aren't they ashamed of their behavior when getting down from the bus at Koyembedu. They used a very offensive and abusive language against my parents and when my brother law confronted them two of them (cleaner and additional driver) had physically assaulted my brother in law tore his pocket, cut of his gold chain. while the driver who was driving the vehicle had got down and took a stone to throw at him in front of all the public. The auto drivers in the stand had to intervene and these guys got into their bus and left asking come inside and see what we will do to you.

The issue was taken to the Universal Office in Koyembedu where the guys in the office just inquired and after narrating what had happened the cleaner started refusing and started telling without respect to elders that you scolded so only we used abusive language and the drivers had fled the scene by then. There was no action and the adamant cleaner refused to apologize, still used abusive language in front of the office guys. The Office Guys asked to close the issue and go.

I dont see an end to it. They will continue this nasty business unless they are held in court for the following

1. Causing Emotional Distress to passengers
2. Threat to Public Life
3. Public Nuisance
4. Damages on Personal Front

They should pay damages for the distress caused and owe a public apology for their behavior

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I had already had a problem earlier once when i was travelling from Vailankanni - 1 and half years back. There were two buses which broke down near Karaikal. They did not bring in replacement buses and left 72 passengers stranded at Karaikal Depo around 12:30 am. Where the next bus to Pondichery also was only at 5:00 am. They returned only 50% of the money then.

Universal travels are blood suckers and arrogant guys. I would wish to tell every one. Don't ever travel in it. They are worst cheaters in the Transportation Industry.

If anyone who wants to sue these arrogant guys contact me @ [protected]@gmail.com. I can see that the above two are not the only instances and there are many more. If you have experienced distress with them pls comment below. Together we can bring their arrogance down.

I still have two persons contact who were affected with me when I traveled, They also can verify their arrogant and in-disciplined behavior.

Regards
Arul Vikram Arokiaraj C

This is my bitter experience with Universel Travels:
I booked two tickets through their Pondicherry agents. one for me and my wife from Tirunelveli to Pondicherry (seat No.s 19 & 20) and other for my son from Tirunelveli to Chennai (seat No. 21) . Both the tickets were booked on[protected] and the journey date was[protected]. When we went to their Tirunelveli office on[protected] night for boarding the bus, we were shocked to hear that the seat no.s 19 & 20 were allotted to some other passengers from Nagercoil to Trichy, booked on the previous date of journey, i.e. 6 days later then us. We were offered seats 45 & 46, in the last row. Through my son's seat was confirmed, it was shown as if it were booked from Cuddalore (though we booked booked both the tickets from Pondicherry ). They said that Pondicherry agents are not connected with Universel people and also scolded us as cheaters and fraudulent people. When I contacted their Pondicherry agents, through whom we booked the tickets, they told that since Tirunelveli agents lost their commission, they behaved like this.

The bus we traveled was Volvo multi axil . But if we would have a pleasant journey if we traveled in a tractor instead from Tirunelveli to Pondicherry. The engine heat directly affected us. No AC for back rows. A lot of jerks and vibrations even in the four lane road.

They do not deserve any apology. they should be banned from running any travel service.

UNIVERSAL TRAVELS GM SENTHIL contact No [protected] and REGIONAL MANAGER Mr RAJA contact No[protected]. But of no use, as like drivers & cleaners only these fellows speak and challenge if possible go to consumer court... BRUTAL CRUEL creatures

I Booked the ticket from nagapatinam to chennai(Night Travel). The Bus timing mentioned in E-ticket was @ 10:50 PM.Till 11:00, their was no sign of bus arrival.Then Tuticorin bus arrived @ 11:05. The person who is in charge for universal travel in nagapatinam asked me to board in this bus, since the chennai bus is waiting in velakani. Around 11 : 40, reached velakani and i inquired about the chennai bus.The person who is responsible for universal travel in velakani, said the chennai bus already left.It was shocking. When i boarded from nagapatinam, the person responsible in this branch said, i have informed in velakani branch and the bus is waiting. Totally frusated, with me another one guy from north side of india also started to asking question.then the person responsible for universal velakani, called the chennai bus driver to stop in the middle.Then me and the north indian guy boarded the bus from velakani to some place, where the chennai bus was waiting. when we saw the bus, we got angry again.We booked VolVo multi axle, but the bus standing was sleeper non ac. Totally useless bus service i ever met.

Hi, I got a very bad experience ystdy (aug 17). I booked tickets in universal travels from velankanni to coimbatore. Bus type is volvo multi axle and the departure time is 10 pm from velankanni, but the guy who is in velankanni told tat bus in on the way and will come at 10:30 pm, time passed away and it was almost 11 pm, some other people who booked for the same bus started asking him what happen to the bus and he casually told that bus was breakdown. He did not respond properly and we asked for refund, he refused and asked us to get the money where I booked. I booked for volvo, but he arranged a cab at night 1 am (aug 18). Is this is fair?

People in velankanni told this is the same prob with this universal bus. They r very bruttal and talking bad words in front of a lot ladies. They r not fit for this.

Fraud no 1! Don't choose universal