[Resolved]  Videocon AC MAChine — complaint aginst AC Machine Repairing

Ref: TI/183/09-10 Date : 05.06.2009

To
CENTRAL SERVICE OPERATION(s),
VIDEOCON APPLIENCES LTD.,
15 Km STONE, AURANGABAD - PAITHAN ROAD,
CHITEGAON, AURANGABAD. 431105.
PHONE : +[protected], 251507 Ext. 20

Kind Attn: Central Service Operation Head.

Sub: A.C Machine complain


Dear Sir,
This to inform you that on 05.11.2008 I had purchased two A.C Machines form Next Retail Shop at Howrah, 493/C/A, Vivek Vihar App, Block E, GT Road, South, Shibur, Howrah-711 102.The model No of Kenstar is KT-12-CN, SL NO OKT [protected] IN[protected] and the model no of Videocon is VAS G-182 SL NO OUT-[protected] IO-[protected].The machineS were installed by your mechanics dated 18.11.08. After installation the Machines are not running satisfactory. The Videocon AC Machine is lying dead from 15th April and the Kenster AC Machine is not working and emerging water in the office house.
Several times I have complained your service centre, the docket nos. are KOL[protected] dt. 20.05.009, KOL[protected] dt. 18.05.09, KOL[protected] dt. 11.05.09, KOL[protected] dt. 8.05.09, KOL[protected] dt.02.06.09, but I am too much hope-less for your service. Your service centre denied to replace the machine but I have submitted my complain within warranty period. I have to talk with your branch Manager (Howrah) Mr. Subir kr. Neogi, but he blamed me that why I have not cheeked the machine at the time of purchase. It was not possible for me because, those are customer they are not engineer and you are a renowned International brand that’s why I had purchase the machine.

If you would not response within 7 days after this complain, I shall be bound to complain about this matter, to Consumer forum. We are sending herewith bill and our installation charge copy.

This is my last warning to you.

I hope I shall get your kind response as early as possible.

Thanking you

R. Hassan
(Proprietor)

For Techno Industry