Videocon Customer Care — non responcive customer care, unreasonable charges
I availed the facility of Videocon Group Authorized Service Centre to service my Kelvinator Refrigerator Model No. 286 Master Piece, Serial No. 100142, for not cooling vide complaint number DEL 1703091084.
The service engineer visited and diagnosed, chocked capillary and took the machine to the centre for Capillary replacement, Gas filling and thermostat change.
When the machine returned and put on service we noticed there was excessive frosting on suction line aft of the machine. We again called up the auth. service centre (Pearl Home Care, Dwarka, New Delhi), which adviced to register the complaint with your call centre. Again complaint was registered vide complaint no. DEL 1205090759.
The service engineer visited (May 13, 2009) and diagnosed it overcharging of gas and the service engineer demanded for the visiting charges, which according to me are unjust. As the machine was repaired and charged by gas at your centre and if any problem arises due to the same it should be responsibility of the company. The service centre had informed that it bears three month guarantee for the repair work.I request you to look into the matter. We approached the authorised service centre for the quality work and in good faith of reputed company.
There is a technical issue also to my understanding if there is overcharging there should be frequent high pressure cut out, if the thermostat is working correctly but we have not noticed and the engineer never checked for it, please make sure the things are checked properly.
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