[Resolved]  Videocon Customer Care — non responcive customer care, unreasonable charges

Videocon Air Conditioner — CUstomer service center not responding

I had raised a complaint for getting my Videocon A/c repaired..The ticket number is pop[protected].Its now more than a month.The customer service center is not at all looking into the matter seriously ..Its been prolonged a lot and its really frustrating

SIR,

I purchase new LCDTV from t v place rander raod surat before 5 monts now some problem in tv i many time inform to service station by e mail and sms ( constant last 15 days daily) i can't get any positive replay so give me justice

H K PATEL
SURAT

my videocon A/C is not working, kindly send someone, serial no. [protected], contact no. [protected]

hgdfhgfhhhhhhhhhhhhhhhhhh

I GOT TAMIL NADU GOVERNMENT FREE TV 9 MONTHS BACK.I GOT REPAIR WITHIN 6 MONTHS.ITS MODEL CTV.11307, S.NO.[protected] VIDEOCON 14 INCHES.I HANDED OVER TO CONTRACT SERVICE CENTRE IN DHARAPURAM.THEIR MAIN OFFICE, TAKE CARE INDIA PVT LTD, M/S.SIVA ELECTRONICS, 393-B, B.S.SUNDARAM ROAD, TIRUPUR-641601.CONTACT NO:
2235075, 2239075.I GAVE IT TO THEM ON 30.3.2010 FOR REPAIR.STILL THEY ARE REPAIR.WHAT CAN I DO?2 YEARS WARRANTY ALSO GIVEN BY STATE GOVT.

BY, SIVASAMY, [protected]

Dear Sir,

ME AHMEDABAD SE LIKH RAHA HU . ANIL MAHESHBHAI PATEL . ADDRESS - 141, OPP. RAMESHWER FLAT, NARANPURA GAM, NARANPURA, AHMEDABAD - 380013. AAJ ME NI COMPLAIN LIKHVA E HAI KI MERE KELVINATOR KA MODEL NO KFL-225 LTR HAI TO US ME BARAF PEGALTA NAHI HAI SWICH DABANE KE BAD BHI TO US KE BAR ME COPLAIN LIKHWAI HAI COMPLAIN NO :- ASM[protected] OR M. GURANGBHAI SE MERI BAT HUI THI. TO JITNA BANE UTNA JALDI MERA PROBLEM SOLV KARVAI E.

FROM - ANIL PATEL (M) - [protected]
AHMEDABAD. INDIA.

DEAR SIR,

ME AHMEDABAD SE LIKH RAHA HU
ANIL MAHESHBHAI PATEL
OPP.RAMESHWER FLAT,
NARANPURA GAM,
NARANPURA,
AHMEDABAD -380013.

ME NE AAJ COMPLAIN LIKHVAI HAI KE MERA FREEJ KA MODEL NO HAI KI KELVINATOR - KFL-225 LTR. MENE MERA FREEZ MAHAVIR ENTERPRISE NEAR BHUYANGDEV CHAR RASTA AHMEDABAD - 380013 SE LI HUI HAI MERE FREEJ ME FREEZAR KA BARAF PIGALTA NAHI HAI. VO PROBLEM HUI HAI TO MERE PROBLEM KE LIA AAP KE EXECUTIVE MR. GURANG SE BAT HUI THI OUR USNE EK COMPLAIN NO. MERO KO DIYA HAI ( ASH[protected]) TO MERA E PORBLEM SOLVE KARVAI E.

E J AAP NO COSTOMER.

FROM- ANIL PATEL
M - [protected]
AHMEDABAD - 380013.

dear sir,
my name is Chandrasekhar, i am working journalist, . i have purchase videocon mobile at big-c Vijayawada on 29th April 2010. after 3 months the mobile was working not properly. the mobile automatically off & on with in two minutes. on complaint the service center. i will lodge a complaint on this matter at videocon service center(vijayawada, andhra) on 7th august. so please consider my complaint and solve the problem as early as possible.

thanking you sir
from;
CHANDRA SEKHAR T
JOURNALIST,
MANGALAGIRI,
MANGALAGIRI (MD),
GUNTUR (DT),
ANDHRA PRADESH,
PIN- 522503.
Moblie no[protected],
Email--- chandrasekhar.[protected]@gmail.com

I had purchased Videocon Plasma Integra 32'P from "Next retail India ltd" Borivali (west) branch Mumbai on dated 05/05/2009, bill no: 03244, amount: rs 21500/-
T.V. worked perfectly for 4 to 5 months, then the problem started, problem was of glass of tv screen. It had started turning YELLOW. It started with a single dot and then spread out to whole screen. I had made complaint in the begining when i had noticed that yellow spot. My 1st complaint no: mum[protected], dated:08/10/2009. The 1st complaint was solved after 2-3 months, that too after many reminder. "Next" requested us to make complaint online on Videocon customer service site, we did so but there was no reply from their side too. My online complaint no :18266MW381149, dated:27/12/2009. My 1st complaint was solved in december end or in january. After this tv worked properly for 3 to 4 months and then same yellow spot was seen and i made complaint again, complaint no:mum[protected] dated:22/05/2010, even after this complaint i wasn't entertained properly. then after few days engineers came n changed the glass but that glass was the ordinery window glass, which was replaced on 19/06/2010 . In this glass tv screen was completely black we could not see any thing properly. I think they fooled me. Then i went to Videocon service center office kandivali branch, then they again replaced the glass but again glass was of same cheap quality but in reddish color.
My tv glass has been changed tries but i am not at all satisified by the quality of Videocon and service of "Videocon and also of Next retail India ltd"
I requested Videocon service center to change my tv model and i also said that i am ready to pay difference but they havent replied till now, it has passed more then 1 month i said them, and their reply is just that "Videocon" company is not instructing us so we cant help you.
Now i humbly request for the last time please do replace my tv and change our model. Hope i am entertained properly atleast this time. Waiting for your reply for the last time.
Thankin you.


Manoj Somaiya
mob:[protected]

videocon electronics — Job offer from a reputed Videocon company - but with a payment first

Hi

I have recieved the below mail from Videocon Electronics, to pay a deposit amount of Rs. 8900, with SBI branch and account number. So is there the hands of the officials, from both these concerns???? Its a real big question mark. So when the money from our pockets is at stake, now I wonder if the money in our own trusted Bank is also at stake.... Humanity and value is lost....

Please my only concern is to take measures to stop this fraud and cheat and third grade actions. Its hard earned money, for all people who earn and are in search of jobs.
Is this a high class way to theft and bribery!!! Please stop and take actions. And to add the necessary concerns involved are not only losing their good reputation, but also should answer to the voices. No use questioning commons, if they have sense to have believed this....but its high time you bigger concerns have watch on your banner names, cause we respect your products and so the owners. So directly or indirectly cheating with the so called banner name, shows your carelessness and a shame!!!

Please see the below mail of your esteemed companies....

Dear Applicant,

Ref: “VIDEOCON” Direct Recruitments Offer.

It is our good pleasure to inform you that your Resume has been selected for our new plant. The Company selected 62 candidates list for IT, Administration and Production Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The Company is dealing in Electronics manufacturing business in India The Company is recruiting the candidates for new plants in Delhi, Bangalore and Pune.Your interview will held at Company Corporate office on – 13th September 2010 at 11.30 You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company corporate office in Delhi.

Your offer letter with Air Ticket will be send to you by courier before date of interview. The Company can be offer you as salary with benefits for this post 30, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph

You have to deposit the (Cash) as an initial amount in favor of Company HRD. Department. for Rs. 8,900/- through any [STATE BANK OF INDIA]Branch from your Home City to Company Senior HRD

BANK NAME: STATE BANK OF INDIA
ACCOUNT NAME:
ACCOUNT NUMBER:
(Contact via email for complete details)


This is refundable interview security. Your offer letter with Air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposited in STATA BANK OF INDIA. Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA. We wish you the best of luck for the subsequent and remaining stage.

The last date of security deposited in bank - 10/09/2010 You have to give the information after deposited the security money in bank to Company HRD – direct recruitment email ID:[protected]@hotmail.com Your Letter with supporting documents will be dispatch same time by courier to your postal address after recd. Your security deposited confirmation in bank. The interview process and arrangement expenditure will be pay by Company. Lodging, traveling and local conveyance actual will be paid by Company as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD.

If the candidate wants to come with his parents or friends, the Company will arrange all facilities only for female candidate.

Thanks
MRS SUMAN KHAN - (Executive - HRD)
Videocon Electronics UNITED kINGDOM Ltd.
Contact EMAIL:[protected]@hotmail.com
***********************

THE MORE U CHEAT, THE MORE U AND PEOPLE WITH U WILL GET CHEATED.
MONEY AND PLEASURE IS TEMPORARY, ITS MAYA..... BUT UR CONCSIOUS AND VALUES GIVES U PEACE AND JOY AND NOT THESE PAPER WASTE...
THIS IS TO ALL WHO READ THIS....TO LIVE AND LET LIVE

THANKS

AnCelin

I HAD BOUGHT A COLOR TV IN NOVERMBER 2009 FROM VIDEOCON SHOWROOM, NOIDA.
LAST WEEK ON SUNDAY, IT STOPPED WORKING. IT WASNT STARTING.
I CALLED CUSTOMER CARE SAME NIGHT - 12TH SEPTEMBER, 2010.
THEY REGISTERED MY COMPLAINT WITH NO - GHA[protected].
AFTER THAT, NOTHING HAS HAPPENED.
FOR LAST 4 DAYS, I AM FOLLOWING UP WITH CUSTOMER CARE.
NOTHING HAS PROGRESSED.
THEY CONTINOUSLY SAY THAT A ENGINEER WILL BE CALLING YOU TO VISIT, BUT NO ONE FROM VIDEOCON OR ANY ENGINEER HAS NOT CALLED OR VISITED TO MY PLACE.

ARE U TRYING TO FOOL US ??

WHY THE HELL DO YOU GIVE GAURANTEE/WARRANTY I[censored] CANNOT FULFIL IT ... ?????????????????

I AM VERY DISAPPOINTED BY THIS TYPE OF RESPONSE BY VIDEOCON AND WOULD SUGGEST EVERYONE NOT TO EVER BUY YOUR RUBBISH PRODUCTS.
I THINK YOU GUYS WANT THAT MY WARRANTY PERIOD SHOULD EXPIRE..

IS IT..???... THEN THE ONLY OPTION I HAVE LEFT WITH IS CONSUMER COURT.. .. MEET U THERE SOON ..VIDEOCON ...
KRISHNA

Dear sir,
I bought 1 videocon refridgerator model VAE173 around 6 months ago. since 15 days I am suffering from no cooling problem and then I registered a complaint to your customer care, no. [protected]. my complaint no. is BAN [protected]. since then till today I have called atleast 10 times but still I've not got any positive response.I have heard so many times that we are forwarding your complaint to our special deptt or any g x service centre but after that nobody got back to me, even few person like1 kartik had just cut my call without understanding my problem and even told me that we cant do anything 4 you. In between 1 person also came here in the evening and then after 5 min he just told me that I can manage only minor problems and some other person has to come and after that till now I am still calling to solve my problems.
finally I hope you will understand my problem will do needful.
thanks
From: Saurabh P.

this is mohammed from india /tamil nadu/vellore.

i too have got mail from videocon stating job appointment and to deposit rs.10, 000 in advance for an interview

there is no such vacancy in videocon sites and career from videocon says job appointment and security deposit and all

i think its fraud..i just want to know about this fraud email..dont know how many people have got cheated by this fraud firm..

videocon is such a branded name all over india and its mnc have its own copyrite..


i have got same format of email which is publised above by someone..is that anyone to teach a lesson to this fakers

Videocon Refrigerator-173 — for not attending the complaint under warranty

Respected Sir/Madam
I Shyam BihariAgarwal bought a new refrigerator (Videocon-173) vide invoiceno.245/5, dt. 03/03/2010 from Khanna Radio & Sons D-38/01, Hauz Katora, Bansphatak,Varansi having TIN No. [protected]. I did complaint two times whose videcomplaint no. are VAR [protected] dt. 02/10/2010 and VAR[protected] dt. 15/11/2010. But dealer is not attending my complaint. I am very disturb mentally and phycally. Kindly solve my problem.


Thanking You

Regars


Mr. Shyam Bihari Agarwal
(M)-[protected]

Videocon — FREQUENT HIGH CHARGES FOR SERVICING

Dear Sir,

We had Purchased a 250 Litres Refrigerator from Plug In Store in Pune, in 2008. The Fridge was seldom used in our Bungalow at Pune coz the place is a Guest house for us.

SOme 7 months back, the Compressor of the fridge conked off and the same was replaced in coordination with Mr. Prakash Savargaonkar of Pune.

As per the Technician Ganesh who attended to the call, he asked us to pay Rs. 1600 towards cost of Gas and Transfers and stated that if we do not live in Pune regularly, we have to keep the same kept off and put it ON when we visit Pune.
We have been occassionally visiting our bungalow and using the Videocon fridge as and when we are there. On our last visit there on 24th December, we noticed that the fridge was not cooling well. Upon speaking with the Technician, Mr. Prakash Savargaonkar we were told that the Fridge needs Gas charging and additional cost of Rs. 1500 will have to be incurred now.

In less than 8 months we have to bear a cost of Rs. 3100 which is 35% of the cost of the machine. When we spoke with One Mr. Imran, he was quite stern and rude and said that he could not do anything as the charges will have to be paid. I feel Mr. Prakash was more accommodating last time we dealt with him.
We are stuck with a unit that does not cool and seems like a White Elephant to us now, as every time we visit our home and tend to use the Fridge, we may have to pay 1500 ruppes to have it up and running.

We urge the higher authorities to look into the matter and help us solve the prblem. Else we will have no option but to send the fridge to Videocon for their R & D as there seems to be some major problem with the Fridge.

Regards

Tarun Bhatia

Remember the complaint I posted on this site about the fraudulent trick played on me by the Videocon people? They took away the kit of my 29" Videocon TV set on the pretext that it could only be repaired in their workshop. It is now almost two years, and they have still not returned the repaired kit. Instead their man fitted in my TV a new kit and charged me Rs 1500.
So, the Videocon people specialize in playing confidence tricks on their customers and get away with it without any fear of being penalized by the law. I lodged a complaint with the police, but it did not help. Everyone knows the way our police works. So, my humble suggestion to those who visit this site is that beware of Videocon! Neither their products nor their after-sale service is anything to write home about.

Videocon — Frequent high service charge & duplicate parts

Service centre people replaced TV parts with duplicate spare parts. At the time of purchase the vendor had told us that there is 5 year warranty and now he is refusing that there is no such warranty. In 1 year, we have repaired TV for 4 times and every time service center people putting duplicate cheap spare parts from the market.

dear sir,
I have 1 videocon refridgerator 13 month old and this is the fourth time I am suffering from cooling problem. Around 6 month back service technician has changed compressor and around 1 month back 1 technician changed OLP also, in between 1 person told that you have to refill gas also.Now again I have cooling problem and I had complained around 7-8 days back. This time my complaint no. is BAN[protected]. 2 technicians have seen the problem but none of them solved it and they said it is again a compressor problem. Out of them 1 person named Sikander asked me to pay 1400/- to change the compressor. when I asked that why should I pay this much of money when my compressor is in guarantee period, he told me to give 500/- off paper without receipt to repair it.
Now my refridgerator is open from lower back side and some parts are disconnected also.
Now everybody is asking me why I bought this refridgerator. so finally I am sending you a mail to solve my problem. kindly do the needful.

Videcon — contact No. service centre delhi

I am using videcon semi auto washing machine for the past 15 years. I purchased same in Mumbai. At time I get shock/ water leakage. Otherwise the machine is working fine. some minor repair will resove the issue.

r.rajagopalan
[protected]

One of the never ever seen worst service they (Videocon) has. I was totally frustrated by their activities and I bought a new washing machine within 4 months duration after I bought the Videocon Washing machine.

Basically they won't work for the customer's they complained and I don't understand how the ownder of this product is giving attention to these things. I am just sharing my sharing experience here. I suggestion to new customers is don't go with any of the videocon product as they worstest worst service center they have.