[Resolved] Videocon Customer Care — non responcive customer care, unreasonable charges | |
I availed the facility of Videocon Group Authorized Service Centre to service my Kelvinator Refrigerator Model No. 286 Master Piece, Serial No. 100142, for not cooling vide complaint number DEL [protected]. The service engineer visited and diagnosed, chocked capillary and took the machine to the centre for Capillary replacement, Gas filling and thermostat change. When the machine returned and put on service we noticed there was excessive frosting on suction line aft of the machine. We again called up the auth. service centre (Pearl Home Care, Dwarka, New Delhi), which adviced to register the complaint with your call centre. Again complaint was registered vide complaint no. DEL [protected]. The service engineer visited (May 13, 2009) and diagnosed it overcharging of gas and the service engineer demanded for the visiting charges, which according to me are unjust. As the machine was repaired and charged by gas at your centre and if any problem arises due to the same it should be responsibility of the company. The service centre had informed that it bears three month guarantee for the repair work.I request you to look into the matter. We approached the authorised service centre for the quality work and in good faith of reputed company. There is a technical issue also to my understanding if there is overcharging there should be frequent high pressure cut out, if the thermostat is working correctly but we have not noticed and the engineer never checked for it, please make sure the things are checked properly. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 109 Comments | |
Comments
Wel all the complaint i have gone through seems to be genuine & the company in order to stabalize their Brand name in the market should solve the customer's problem as customer comes First before the company Policies..
Reply
my tv set having some problem and i have contacted our nearest service station in pondicherry and service engineer taken away the board.Almost one month over now, and every time I contact he[Manikandan [protected]] says board is ready and I will come and fix it tomarrow.This is going on last 15 days.Dont you have any hold on your service people?.If you have please pull them up.Service people are taking you granted thats only I can tell you.
We've purchased a Electolux Refrigirator ER180 Model in April'2007 in Kolkata, in the month of June'2009 it was not getting cooled, hence I lodge a complaint for the service in the customer care but no response from them, hence I taken the fridge to private technisian to resolve the issue, he found that Compressure is not in condition, needs to be replaced, hence I replaced with the new compressure, but as per the warranty we've 5 yrs warranty on compressure, after recently again I lodeged a complaint in the customer care, they visited and said that some body has repaired it hence we can't do anything, I am asking for the replacement of compressure which is mentioned 5 Years warranty in the warranty card.
I HAVE LODGED MANY COMPLAINTS FOR REP. OF MY VIDEOCONE WASHING MACHINE AND LAST COMPLAINT NO. IS LUC[protected] LODGED ON 21.12.2009 BUT NOBODY ARE ABLE TO ATTEND MY COMPLAINT
KINDLY LOOK INTO THE MATTER IMMEDIATELY AND RESOLVE THE SAME IMMEDIATELY.
SANJAY SRIVASTAVA
145/2, LAL COLONY, JUHI,
KANPUR
MOBILE -[protected]
KINDLY LOOK INTO THE MATTER IMMEDIATELY AND RESOLVE THE SAME IMMEDIATELY.
SANJAY SRIVASTAVA
145/2, LAL COLONY, JUHI,
KANPUR
MOBILE -[protected]
I have raised a compliant to the videcon customer care about washing dry part is not working ...[protected]...Dabra dis gwalior in mp
please arrange to attend the video con washing machine No.ECHO WASH ACQA 6.0 KG purchased during OCT-09 dryer part is giving unwanted noice during drying the washed.my address is given .P.RAMCHANDER RAO -H.No2-9-100. -SRIKRISHNA COLONY NEAR T, V. TOWER HANAMKONDA-WARANGAL -DIST. ANDHRA PRADESH. PLEASE ARRANGE AT THE EARLIEST TO AVIOD FURTHER PROBLEM.
Dear sir
My name Pradyumn Garg i have purchase a washing machine from gargh sales M.G road agra on 24-03-08 Now the keypad buttons are damaged so I have registered complaint for that telephonically on call center No-AGR[protected] on 25-01-10 after that a J.e. Came to attend the complaint he demand money for change the key pad and buttons(switches) of washing machine but my machine is under two year guarantee period, After that I have registered complaint again Agr[protected] on 28-01-10, Agr [protected] on 1-02-10, agr[protected] on 2-02-10.But nobody has came till now.
So please give me guidance for above matter. Or if possible take the appreciate action on above service providers.
pradyumn garg
[protected]
My name Pradyumn Garg i have purchase a washing machine from gargh sales M.G road agra on 24-03-08 Now the keypad buttons are damaged so I have registered complaint for that telephonically on call center No-AGR[protected] on 25-01-10 after that a J.e. Came to attend the complaint he demand money for change the key pad and buttons(switches) of washing machine but my machine is under two year guarantee period, After that I have registered complaint again Agr[protected] on 28-01-10, Agr [protected] on 1-02-10, agr[protected] on 2-02-10.But nobody has came till now.
So please give me guidance for above matter. Or if possible take the appreciate action on above service providers.
pradyumn garg
[protected]
Dear sir
My name Pradyumn Garg i have purchase a washing machine from gargh sales M.G road agra on 24-03-08 Now the keypad buttons are damaged so I have registered complaint for that telephonically on call center No-AGR[protected] on 25-01-10 after that a J.e. Came to attend the complaint he demand money for change the key pad and buttons(switches) of washing machine but my machine is under two year guarantee period, After that I have registered complaint again Agr[protected] on 28-01-10, Agr [protected] on 1-02-10, agr[protected] on 2-02-10.But nobody has came till now.
So please give me guidance for above matter. Or if possible take the appreciate action on above service providers.
pradyumn garg
[protected]
My name Pradyumn Garg i have purchase a washing machine from gargh sales M.G road agra on 24-03-08 Now the keypad buttons are damaged so I have registered complaint for that telephonically on call center No-AGR[protected] on 25-01-10 after that a J.e. Came to attend the complaint he demand money for change the key pad and buttons(switches) of washing machine but my machine is under two year guarantee period, After that I have registered complaint again Agr[protected] on 28-01-10, Agr [protected] on 1-02-10, agr[protected] on 2-02-10.But nobody has came till now.
So please give me guidance for above matter. Or if possible take the appreciate action on above service providers.
pradyumn garg
[protected]
Ignore previous
Dear sir
My name Pradyumn Garg i have purchase a washing machine from gargh sales M.G road agra on 24-03-08 Now the keypad buttons are not working so I have registered complaint for that telephonically on call center No-AGR[protected] on 25-01-10 after that a J.e. Came to attend the complaint he demand money for change the key pad and buttons(switches) of washing machine but my machine is under two year guarantee period, After that I have registered complaint again Agr[protected] on 28-01-10, Agr [protected] on 1-02-10, agr[protected] on 2-02-10.But nobody has came till now.
So please give me guidance for above matter. Or if possible take the appreciate action on above service providers.
pradyumn garg
[protected]
Dear sir
My name Pradyumn Garg i have purchase a washing machine from gargh sales M.G road agra on 24-03-08 Now the keypad buttons are not working so I have registered complaint for that telephonically on call center No-AGR[protected] on 25-01-10 after that a J.e. Came to attend the complaint he demand money for change the key pad and buttons(switches) of washing machine but my machine is under two year guarantee period, After that I have registered complaint again Agr[protected] on 28-01-10, Agr [protected] on 1-02-10, agr[protected] on 2-02-10.But nobody has came till now.
So please give me guidance for above matter. Or if possible take the appreciate action on above service providers.
pradyumn garg
[protected]
Sir/mam,
Refrigerator at Delhi Govt. Dispansary, Nawada not working. We are facing lot of problem as we have to maintain the cold chain for vaccines.Kindly look in the matter and repair the fault as soon as possible as freeze in the warranty period.
It's model no . S169
[protected]
From:
MOIC,
DGD Nawada,
Near MCD Primary Girls School,
Nawada Village, Nawada,
New Delhi-59
Contact No:[protected]
Refrigerator at Delhi Govt. Dispansary, Nawada not working. We are facing lot of problem as we have to maintain the cold chain for vaccines.Kindly look in the matter and repair the fault as soon as possible as freeze in the warranty period.
It's model no . S169
[protected]
From:
MOIC,
DGD Nawada,
Near MCD Primary Girls School,
Nawada Village, Nawada,
New Delhi-59
Contact No:[protected]
I had bought Videocon Refrigerator VAL233 on 13.10.09 from your dealer Digi world (Kay Dee Audiovisions). Since that day there is regular problem in Refrigerator & after number of complaints and visits of your engineers problem remain unresolved. I hereby request for the replacement of my Refrigerator. Please revert me at earliest.
EXTRA GROUP — MY SPARE PARTS
HELLO I HAVE A MY SAMPLE ARTICLE WHIT INDIA SPEED POST SINCE 2-3-01 TILL TODAY NOT YET DELIVED.PLES CAN SOMEONE TELL ME WHEN TO RECIVE?THE TRACKING NUMBER IS (ED[protected]IN) AND LAST NOTICE WAS GIVEN ON 3-3-2010 THAT IT WAS RECIVE BUT PLES HELP ME AND FIND OUT WHERE IT IS NOW AND WHEN TO RECIVEHOPE TO HEAR GOOD RESULT FROM YOU SOON
GOD BLESS FROM
FROM LELA
THANKS
dear sir,
i m sanjeev kumar rathore from agra (u.p). i purchased a videcon home theater model no.DS333.after 1 year that woffer start creating problem and slowel slowey it stop working.i took that woofer every where in all videcon services center in delhi agra everywhere but service center people are saying dis model s totaly stop manuffaturing now so we cant get the part of dis woffer, almost 2 year s past but i dint get reparied dat woofer.
my question s dat?
if manufacturing s stoped then at least u can provide the part or not i m not abel to get dat part ...
my request s dat plz take out dat soluation...
plz
plz
plz
otherwise i have to do something about dis company...
thankyou
sanjeev rathore.
[protected]
i m sanjeev kumar rathore from agra (u.p). i purchased a videcon home theater model no.DS333.after 1 year that woffer start creating problem and slowel slowey it stop working.i took that woofer every where in all videcon services center in delhi agra everywhere but service center people are saying dis model s totaly stop manuffaturing now so we cant get the part of dis woffer, almost 2 year s past but i dint get reparied dat woofer.
my question s dat?
if manufacturing s stoped then at least u can provide the part or not i m not abel to get dat part ...
my request s dat plz take out dat soluation...
plz
plz
plz
otherwise i have to do something about dis company...
thankyou
sanjeev rathore.
[protected]
I have purchased the LCD 3201 D2H Satellite TV on 13.03.10 from Next Retail shop sector 14 but till starting there was a sound problem in LCD and I informed to Next retail shop on 21.03.10 & also to customer care on dated 29.03.10 but there is no solution.
the executive visited to us on 30th March and he was also agree that set is defected.
Second problem is that I have purchased the satellite LCD and as per your advertisement this LCD will connect with Dish anteena without any electric wire but this is connected with the wire why ?
From the starting I am suffering with your bad product which i was purchased wrongly & videocon made me mentally haresment/disturbed.
Videocon service or products is not good and i was wrong to decide to buy the videocon products .I am very much dissatisfy with your products.
I am waiting & hope there is a solution from your side & Pls do the needful ASAP if you can
Amar Singh House no. 760 Sector - 10 Gurgaon Haryana mobile no. [protected]
the executive visited to us on 30th March and he was also agree that set is defected.
Second problem is that I have purchased the satellite LCD and as per your advertisement this LCD will connect with Dish anteena without any electric wire but this is connected with the wire why ?
From the starting I am suffering with your bad product which i was purchased wrongly & videocon made me mentally haresment/disturbed.
Videocon service or products is not good and i was wrong to decide to buy the videocon products .I am very much dissatisfy with your products.
I am waiting & hope there is a solution from your side & Pls do the needful ASAP if you can
Amar Singh House no. 760 Sector - 10 Gurgaon Haryana mobile no. [protected]
I have purchased the LCD 3201 D2H Satellite TV on 13.03.10 from Next Retail shop sector 14 Gurgaon but till starting there was a sound problem in LCD and I informed to Next retail shop on 21.03.10 & also to customer care on dated 29.03.10 but there is no solution.
the executive visited to us on 30th March and he was also agree that set is defected.
Second problem is that I have purchased the satellite LCD and as per your advertisement this LCD will connect with Dish anteena without any electric wire but this is connected with the wire why ?
From the starting I am suffering with your bad product which i was purchased wrongly & videocon made me mentally haresment/disturbed.
Videocon service or products is not good and i was wrong to decide to buy the videocon products .I am very much dissatisfy with your products.
Customer complaint no.12243331 & Customer ID No.5947575 dated 29/03/2010
I am waiting & hope there is a solution from your side & Pls do the needful ASAP if you canAmar Singh House no. 760 Sector - 10 Gurgaon Haryana mobile no. [protected]
the executive visited to us on 30th March and he was also agree that set is defected.
Second problem is that I have purchased the satellite LCD and as per your advertisement this LCD will connect with Dish anteena without any electric wire but this is connected with the wire why ?
From the starting I am suffering with your bad product which i was purchased wrongly & videocon made me mentally haresment/disturbed.
Videocon service or products is not good and i was wrong to decide to buy the videocon products .I am very much dissatisfy with your products.
Customer complaint no.12243331 & Customer ID No.5947575 dated 29/03/2010
I am waiting & hope there is a solution from your side & Pls do the needful ASAP if you canAmar Singh House no. 760 Sector - 10 Gurgaon Haryana mobile no. [protected]
Sir
I have purchased Electrolux microwave oven (Model EF28CBGK) from DIGIWORLD, Hanamkonda on[protected] Receipt No. 1326, Rs. 10750=00). The dealer said that demo will be given next day. After waiting for 3 days I contacted DIGIWORLD. Then a person by name "Mustafa' came and told that he does not know about this latest model. He told that his senior will come.
To our surprise no one came later. I called many times the dealer as well as the service center staff by name Sri Chakrapani and Sri Murthy. Both o0f them told that one Mr George Reddy will come and give the demo. Even by today he did not turn up. We could not use it so far. The purpose of its purchase could not be materialized.
I even gave a call to toll free service number "[protected]" last week. But nothing worked out. Now I feel that I did a big mistake by purchasing oven from Videocon Inc.. I am the first user of Videocon TV and Fridge in my campus in 1980s.
But Today I had to go personally to the dealer to ask for the demo after 30 days of purchase. I have never seen this kind of poor response by any company to a customer. I told the dealer to take back the oven as he could not even arrange a demo. Other outlets of same brand are giving demo on purchaase day and also are arranging cooking classes.
My bitter experience is like this.
DIGIWORLD dealer spoke to the service center incharge. The incharge asked me to go to the service center to speak personally. He also asked me to get demo there and then asked me to give demo personally to my wife in my house. This is a ridiculous proposition and a definitelty a careless attitude by the service centre. What could be your reaction, had you been in my position.
This is definitely a case of pure lack of courtesy and gross negligence in consumer service.
I totally regret for purchasing from this company dealer.
Raghunadh MV
NIT
warangal
I have purchased Electrolux microwave oven (Model EF28CBGK) from DIGIWORLD, Hanamkonda on[protected] Receipt No. 1326, Rs. 10750=00). The dealer said that demo will be given next day. After waiting for 3 days I contacted DIGIWORLD. Then a person by name "Mustafa' came and told that he does not know about this latest model. He told that his senior will come.
To our surprise no one came later. I called many times the dealer as well as the service center staff by name Sri Chakrapani and Sri Murthy. Both o0f them told that one Mr George Reddy will come and give the demo. Even by today he did not turn up. We could not use it so far. The purpose of its purchase could not be materialized.
I even gave a call to toll free service number "[protected]" last week. But nothing worked out. Now I feel that I did a big mistake by purchasing oven from Videocon Inc.. I am the first user of Videocon TV and Fridge in my campus in 1980s.
But Today I had to go personally to the dealer to ask for the demo after 30 days of purchase. I have never seen this kind of poor response by any company to a customer. I told the dealer to take back the oven as he could not even arrange a demo. Other outlets of same brand are giving demo on purchaase day and also are arranging cooking classes.
My bitter experience is like this.
DIGIWORLD dealer spoke to the service center incharge. The incharge asked me to go to the service center to speak personally. He also asked me to get demo there and then asked me to give demo personally to my wife in my house. This is a ridiculous proposition and a definitelty a careless attitude by the service centre. What could be your reaction, had you been in my position.
This is definitely a case of pure lack of courtesy and gross negligence in consumer service.
I totally regret for purchasing from this company dealer.
Raghunadh MV
NIT
warangal
Dear,
My self Pankaj kr Sharma Prop of Pankaj Traders i m lodge a complaint vide complaint no DEL[protected], DEL[protected], DEL[protected], DEL[protected] coplaint type indore liner found many cracks in a year and many times call to Mr Avdesh & Mr Ali Service Head but status is same no such person resolving my customer problem every time come in our home and picking Photographs and photo copy of zerox bill so plz check and do needful action urgently.
Name of customer Suresh sani
Address H.No 54 Masjid moth Near sauth extension part 2
contact no [protected]
My self Pankaj kr Sharma Prop of Pankaj Traders i m lodge a complaint vide complaint no DEL[protected], DEL[protected], DEL[protected], DEL[protected] coplaint type indore liner found many cracks in a year and many times call to Mr Avdesh & Mr Ali Service Head but status is same no such person resolving my customer problem every time come in our home and picking Photographs and photo copy of zerox bill so plz check and do needful action urgently.
Name of customer Suresh sani
Address H.No 54 Masjid moth Near sauth extension part 2
contact no [protected]
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