[Resolved]  Videocon Customer Care — non responcive customer care, unreasonable charges

I Mr. Ramanbhai Prajapati having mob: [protected] of Videocon Mobile Balance have been deducted of Rs.30 for VMusic. I never ever subscribe any type of Vmusic but they automaticaly reduced my balance.

i have faced that problem in my another mob: [protected] but afte complaint they credited Rs.30 within 24 hrs.

i have to state that delite this type of Chitting Scheme and Save money of your valuable Customer.

Thanking you.

Ramanbhai Prajapati
Mira Road(E), Thane

I purchase next make refrigerator 320 liter.on 20.10.2008.invoice no.787.on next showroom at near r, t.o.ring road Surat Gujarat. so my complain no.sur.[protected]. and sur.[protected]. my name rajesh mundra. my mobile no [protected].my problem is not clear.

Respected sir,
I m Rakesh Kumar sharma blong to Rewari District, Sir some time before i purchase a Fully Auto Matice Washing Machine of videocon company. Now it is not working properly.I have logged compliant in videocon customer care.my compliant no is-[protected].But they are not give response of my compliant.Pls take action on this compliant and give reply also


Thanking You
Rakesh Kumar Sharma
Gindori Bhawan, Gali no-2,
South city, Nr.Rajesh poilt Chowk
Rewari(Haryana)
Pin code-123401
Mob no-[protected], [protected]

hi,
regards to your response, but i m sorry to say that no action has been taken yet by the local customer care centre, i have only got a sms by the company containing the complaint no. - JAI[protected]. and contact no. of engineer MR. MOHD. IMRAN - [protected].
i made a call to your engineer but he said that he has not got any call from the service centre. i had a very bad experience of service with the local service centre previously also.please take care of it.

please assist how to get rid of this problem.

thanks & regards



--- On Fri, 13/5/11, Ashutosh Gupta <[protected]@yahoo.co.in> wrote:


From: Ashutosh Gupta <[protected]@yahoo.co.in>
Subject: Re: FW: split ac or headache
To: [protected]@vgmail.in
Cc: [protected]@videoconmail.com
Date: Friday, 13 May, 2011, 9:27 AM


address:

f-19, vijay laxmi market,
hazi colony, sikar house, jhotwara road, jaipur



--- On Fri, 13/5/11, SHASHIKANT MAHAJAN <[protected]@vgmail.in> wrote:


From: SHASHIKANT MAHAJAN <[protected]@vgmail.in>
Subject: FW: split ac or headache
To: [protected]@yahoo.co.in
Date: Friday, 13 May, 2011, 9:19 AM


Dear Mr. Ashutosh Gupta,

Kindly let me know your address, so that concern branch can be inform



Thanks & Regards,



S.P.Mahajan.

Asst.Manager Service,

TekCare India Pvt. Ltd.

Marol, Mumbai

#[protected]





From: VND [mailto:[protected]@videoconmail.com]
Sent: 13.05.11 11:13 AM
To: SHASHIKANT MAHAJAN
Subject: FW: split ac or headache







From: Ashutosh Gupta [mailto:[protected]@yahoo.co.in]
Sent: Friday, May 13, 2011 10:51 AM
To: [protected]@videoconmail.com
Cc: [protected]@videoconmail.com; [protected]@vgmail.in
Subject: Fw: split ac or headache







hi

i have purchased a videocon ac before 3 years. it is a very bad experience of handling that videocon ac, i have not feel like air conditioned environment in the period, it can not even make environment even comfortable, a simple cooler can give satisfaction more than videocon ac i think that i have wasted my rs 24000 for purchasing that ac. i am bound to think that i have committed a mistake of buying this ac.

its totally a wastage of money.

i have suffered a lot from purchase of that videocon ac.

please resolve my problem.



thanks & regards



ashutosh gupta
+91-[protected]

Videocon — No response / extreme delay in Service

I bought Videocon Window AC (1.5 tonne) on 15th Apr'07 from NEXT, Faridabad (HR). In this summer, when I started my AC, blower was not functioning and the compressor was fine, I called upon your service executive (say engineer) from Cool n Cool Service Center, Faridabad (HR). Two men visited to my house told me that there is problem in Capacitor or fan motor. After many reminders, another executives from same service center replaced both capacitor & fan motor. However, during erection of fan motor, compressor gas leaked. Again after reminders, another executive from the same service center filled the gas and took Rs. 2000/- on a/c of fan motor and capacitor. They insisted for charge of gas filling but I refused as it was engineer's fault. Ultimately they agreed for the same.

After that I again started my AC but after one hour or so, fan motor and compressor both stopped working. I shut off and then put on my AC but no response was found. After 2 hours, I again started AC and it began working but after one cycle fan & compressor stopped working. After 3 minutes, Compressor started but fan / blower was not. I called Videocon Service Center on 10.5.2011 at[protected] and registered my complaint ( Ref No. GUR[protected]) and requested to send senior engineer to rectify the problem.

On 11.5.2011, executive from same service center i..e Cool n Cool visited my house and told me to change the stabilizor as it was showing 150 V to 180 V. I owned another stabilizor from my colleague but the problem was same. I tried to contact the person who visited my house but i failed to contact.

On 12.5.2011, I again registered the problem (Ref No. GUR[protected]). The man visited my house from the same service center washed the AC again and assured me that problem is solved.

However, the problem is still there with no improvement.

I again contacted your customer care but there was no care. No man visited....no phone pick up.....

Is this enough or is there any solution with Videocon?

MY MOBILE NO IS [protected] I MY TALKTIME BAL
85 RS CUT WIYHOUT ANY INFORMATION

Sir,
We have purchased 2 Air conditioners and it worked well for few years and then we asked Videocon for its repair. The problem was no colling in any of the ACs. These Videocon people have a 3rd party vendor called Hi Tech services and I must say that they are the biggest cheats and they are spoiling the name of Videocon. These Hi Tech services lodged our complain and took the ACs from our home after 10 days of complain and then after delivering it one AC's Gas got over within 5 days and the other one got over within a month. So, I would like to project people that Videocon people are the biggest cheats in terms of giving services, all the local vendors provide better services than Videocon but morale of the story is that if you purchase Videocon be ready to suffer, suffer and suffer. I would request Videocon to remove their thord party vendors called HI Tech Services, these are the people who are cheating Videocon and customers too. When I called the HI Tech services, they said it might be a leakage but that can happy with one air conditioner, how about all the air conditioners? So, that means they are just fooling customers and nothing else. Videocon, take action against these Hi Tech services or else you will lose all the business.

Your's faithfully
Biditesh Baruri (Noida)

I purchase videocon refrigerator 190ltr Dated - 02/01/2011
fridge is not working properly (heavey sweating) please check your representative as soon as possible

Thanks,

Regards.
Urmila Prusty
E26/1
Rental Colony
Baramunda
Bhubaneswar
Orissa, India
Mob: 91 [protected]

Dear Sir/Madam,

• I have bought Window AC 1.5Ton which is 2years 2 Months old.
• Before few day I have cooling problem in AC.
• I have registered call at your customer Care center (Complaint No.GHA[protected]) ON Dtd.19.07.2011.
• I was told that within 48 hours service dealer will call me.(48 Hours for city like Ghaziabad near to Delhi is really surprise).
• On 20th July, around 3pm Service engineer came ( Name Mr.Rajan:[protected]).
• I was told that gas is leaked & need to be charged. So the Compressor needs to be taken to Ghaziabad Service Centre & the amount I was told is 1950/-.
• I am regularly following up but no one has came to pick the AC for repair.


The most admiring things is that within 2.5 years AC is in such kind of problem although they are offering 5 years warranty/guarantee.

Secondly I am admiring their service support.


Regards,
Kedarnath Supakar
INDIRAPURAM

Dear Sir,
My name is Mrs Minakshee Ramesh Nandwade from Ratnagiri (state MAHARASHTRA).We purchase Videocon washing Machine Model number SA 63 RF from MARSHAL(GOA) on March 2008.we use it very properly till now.But after 4 years on 15-JUNE-2011 the SPIN LID of machine is damaged.I know that warrenty period is over but we are ready to pay the service charges.My complain loadged before 30 days and not been solved.plz contact us on Mob. no.[protected], [protected]
and our address is
Mr.RAMESH B.NANDWADE.
JSW STAFF QURTERS,
B-3, PLOT NO.202,
CHAFERI, JAIGAD-415614
DIST RATNAGIRI
STATE MAHARASHTRA

Videocon — Authorized Service Centre is not working

Hi Videocon,

My Call Id is SS1-VG[protected]DW provided by your Authorized Service Centre

I am Manish and I purchased the Videocon Handset-V1308 in the month of June but after 10 days the handset is not working properly. In this handset the problem occurs are when i recevied the sms the message the message was not opened and when i deleted the sms and call history it's not deleted and not shown the incoming no. in my received call list.

The problem is that I visited your Authorized Service Centre on 16th July 2011 and submitted my cellphone V1308 for the reparing and your service centre employees told me that we will take 2-3 days for repairing you handset. I told him that i have no issue i will collect my handset after 3 days but after 3 days when i again visited your Service Centre than the Owner of this Service Centre told me that still your handset is not repairing. Can You please tell me this is the way to repairing the Videocon Mobile.
On 18th July i received a sms from Vidoecon that Your handset is repaired but when i visited to collect my handset it was not repaired

Than after 3 days I will visit you service centre on 24th July they told that we will send you mobile to Videocon Company on Monday so you collect you cell on thursday I told him but make sure you will give me my handset on Thursday.

On Thursday 28th July when i again visited the same thing is repeated from the last 15days the handset is not repaired And You know today is Sunday Today i called the Owner of Your Authorized Service Centre Mr. Kimmi told me that still your handset is in the Videocon Company.

The Name and Address of your Authorized Service Centre is mentioned as below:
Singh Sons Communication
Road -Opposite Rajeev motors
Phone :[protected] ; 65438277 ; [protected]
Contact Person : Kimi
Mobile No : [protected] ; [protected]
Email Id : [protected]@yahoo.co.in

Thanks and regards
Manish panjla

Sager Electronic — Repairing electronic things

This is to inform all that if person name RAJ comes to ur house from SAGAR REFRIGERATION OR SAGAR ELECTRONIC ... for any kind of service of freeze OR TV or washing machine he is cheater he take less money and then other and fit duplicate spare parts and he tell to give bill later and than he dont give any bill for that.

His real name is Reham he is muslim from jahangir pura Surat. his contact number is [protected] ....

He is big lier and cheater tooo from surat

hello sir
i am jaydeep
i have videocon sim but last 2day outgoing close why
my m.no.-[protected]

videocon/microwave oven — repaired 5 times but still not working

I have purchased a microwave oven from videocon on 10/09/2010 . It got faulty on 20th Aug 2011. Since then its more than one month and it has been repaired 3 times but is not usable . Then i asked that i want replacement or my money back. they saig we are sure this time it will not happen. I repaired again but it was again not usable. Then i again told i dont want repair now i want new product. But they took the product from me kept at them for 15 days and then gave back the same product citing now no problem will come. But the very next day of reciept it again got into problem.
Now i have finally told them that i dont want this product and i want replacement but they are harassing me and again and again asking me to get it repaired . what is the fun in getting repaired all time when it again gets into problem in next 2 days? . I have lost complete faith in the product that it is at all usable . Over and above this the consumer care persons not even give reply to my mails. Its more than 5 -6 reminders i have send and still they are not replying
The complaint number registered at Vodafone is DEH[protected].
my contact details are [protected] and email id arun.[protected]@indoasian.com

SIR, i am not happy with u r product, i want 2 replace the product











from, arati yele

my LED tv defected i was buy on diwali i send to your repair center dwarka his phone no[protected]
but they not send my TV back to my home I am old man what i can do my cell no [protected] op ahlawat
my e. mail- [protected]@gmail.com

i bought videocon Tv two years ago.there are some shady colours on the corners of the televisin from last two weeks. please come and solve this problem as early as possible
my exact address is No. 15/8, Pattani Moosa Miyan Street, Ambur 635802 Vellore District
My contact no.[protected]
Yours faithfully
Ameen

i have purchage one vedeocon TV FEB 2012 back. with an month i found problem in the starting and stoping of TV. after several complain one service engineer visit to the home.After that hasing my picture quality. but after that no body contact us. we are tried so many time to contact but only persons are saying that service engineer will come today. but that today not come yet. i am not expecting this from vedeocon company. can i go to consumer court.
reply me my mob>[protected]
MY C.NOKOL[protected]

i am from paloncha, khammam dist. i lodged a complaint about split ac i.e. there was a cooling when ac started but after ten minutes no cooling may be compressor is getting trip. Lodged complaint by customer care they send the service engineer and they arranged the new compressor on 25-05-12 by telling there was a problem in old compressor. but after arranging new compressor the same problem is coming which i was lodged. and they charged that 2800/- rupees. But the engineer is not completed installation report and he told he will come and see. I hope he may solve the problem. This is just for acknowledgement for future correspondence from videocon company people.

Dear Sir, I had given Videocon AC complained on June 03, 2012 and Complained No. GUR-[protected] has been allotted. Their service Engineer Sri Sahdev Yadav visited at my residence M2K The white House, Sector -57 Gurgaon and told that gas to be filled. More than 4 days happened and no action has been taken by service centre. I have 2 AC of Videocon 2MT & 1.5 MT . There is no proper reply from customer care and telling Technical problem. Morning they say they will visit after noon and afternoon they say that their mechanic is on the way and in evening they say for next day. I also contacted again & again with Sri Yadav ( [protected] ) and supervisor sri Vijay ( [protected]) on every day and getting only false dates after dates. Perhaps they are waiting to pass the summer season so no body will ask for AC.

It is my feeling that Customer service of Vidieocon AC is useless, failing and you will get only false promises. I have 2 months old baby in the flat and have 2 AC Vidiocon but in non working condition.
It is my feeling NEVER - NEVER BUY VIDIOCON AC as you will never get service after sales and will get only false promises.

Prashant Tiwari
06.06.2012
Mobile : [protected]