[Resolved]  Videocon D2H — WINDOW AC 2 TON DEFECTED SUPPLIED

Address:

Bikaner, Rajasthan

From: customercare
To: 'Manish Gupta'
Sent: Wednesday, May 25, 2011 11:38 AM
Subject: RE: Provide mailid of CMD-Reminder 1


Dear Customer,





We understand your concern.



We are extremely sorry for all the trouble you've had.



As per company policy, we are not authorised to give E-mail Id of our seniours.





Thanks & Regards,
Harmeet Singh

Customer Service Dept.
Videocon Industries Ltd.





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.








[protected][protected][protected][protected]
From: Manish Gupta [mailto:[protected]@gmail.com]
Sent: Tuesday, May 24, 2011 9:29 AM
To: customercare
Subject: Re: Provide mailid of CMD-Reminder 1
Importance: High


Can u give the mail id of Service head earlier Mr.Pallav was posted.Mr. K R Kim was cooperative but his agreements are finished with Videocon and you peoples are not caring at all.Customer service is made to help customers but instead of helping you guys are giving more pain after buying products worth Rs.22000/- approx from Videocon.

This is my last mail to Customer care of Videocon , you are once again requested to provide me the mail id of promoters or service head of Videocon with in next 72 hrs. else I am in no option left to take this issue to consumer forum than you only will be held responible for this.

Regards,

Manish Gupta

[protected]
[protected]
----- Original Message -----
From: customercare
To: 'Manish Gupta'
Sent: Monday, May 23, 2011 5:41 PM
Subject: RE: Provide mailid of CMD-Reminder 1


Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.



Please get your complaint registered on our customer care nos.[protected]All Networks) Or[protected]Prefix with local STD Code).





Thanks & Regards,
Harmeet Singh

Customer Service Dept.
Videocon Industries Ltd.



Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.








[protected][protected][protected][protected]
From: Manish Gupta [mailto:[protected]@gmail.com]
Sent: Monday, May 23, 2011 3:44 PM
To: customercare
Subject: Re: Provide mailid of CMD-Reminder 1


It seems that you are not sincere to company if your comapny is having Transperancy than you would have given the Ids in one go.If ids are not given by you than take the permission from the concerned authority or you forward this mail to said person so that my grievences may be read by the promoters of Videocon. They will also come to know the Product they produce is having very short life.

Please go through :-

The said AC was got repaired at Bikaner Service Centre and the payments were made in the month July 2010.

But after running the season it was packed and after reopening as on this date the position is that No Colling Found, might gas have leaked from any part . I humble request you to get it replaced with new one as this AC is having manufacturing defect as soon as possible as this AC is installed in my Parents room and both are senior citizens.Here at Bikaner temp. 43 Degree which might increase to 48 degree in coming days.

As looking towards your position it is a small gesture which will increase our confidence in Videocon Products.

In anticipation of an early action in this.

Regards,

Manish Gupta

[protected]

[protected] Forwarded message[protected]
From: ( RJF 123 ) Shree Nath Ji Fill And Fly ; Sri Dungargarh <[protected]@gmail.com>
Date: Wed, Jun 30, 2010 at 4:03 PM
Subject: Re: VERY URGENT VIDEOCON 2 TON Window AC
To: [protected]@vgmail.in

Respected Sir,

In continuation to my trail mail we would like to inform you as under:-

On 22.05.2010 I spoke to Mr. Matheu { AM Videocon AC Division;Jodhpur [protected] } and explained about the problems facing in Videocon AC and I was asked to send this AC to M/S Lunia And Company {Dealer} and it was sent on 25.05.2010
On 26.05.2010 Mr. Matheu was at Bikaner { Rajasthan } and I was assured that this issue will be sorted on 27.05.2010 and its Compressor will be replaced with new one.
On 31.05.2010 again reminder call was made to Mr. Matheu but he took no interest in solving this issue.Just working like politicians.
On 02.06.2010 M/S Lunia And Company { Dealer } thoroughly washed the AC and without replacing Compressor returned it but the problem in tripping of Compressor was as it is.
I wrote you mail on 23.06.2010 and as per your directions I got phone call from [protected] {Jodhpur} and asked me to send AC to Videocon Service Centre ; Bikaner and the same was sent on the very same day.
Technician of Service Centre checked AC and informed me that Gas Charging is required so go ahead was given by me and on 26.06.2010 I was informed that AC is working fine please collect.
On 30.06.2010 at 1300 hrs. I went to take delivery of AC at Service Centre and requested to check but cooling was not there.Gas itself leaked.On asking about the matter I was informed that It was duly checked than gas charging was done, but all in vain.
It seems that there is internal problems in front and Rear Condensors in addition to Compressor that is why this AC is no more now. as gas exausted itself.

This AC is installed in my parents room and both are senior citizens and presently temperature of Bikaner { Rajasthan }

is in between 42-45 degree centigrades. Sometimes it touches upto 48.5 degree centigrades.They have to pass days in very tough conditions.

I request your self to replace this AC with new one ; it will not give any major loss to Videocon Group. { It can be recovered from Vendors }

At Last looking towards your Position in Videocon it is a small gesture which will go a long way in increasing our confidence in the Videocon products.

Regards,

MANISH GUPTA
Plot No. I

Chanakya Nagar,

New Shiv Bari Road,

Bikaner { Rajasthan }

PIN- 334003

Mobile :- [protected]

----- Original Message -----

From: krkim

To: ( RJF 123 ) Shree Nath Ji Fill And Fly ; Sri Dungargarh ; [protected]@videoconmail.com ; [protected]@videoconmail.com ; [protected]@videoconmail.com ; Pallav Agarwal new svc head'

Cc: [protected]@videoconmail.com

Sent: Wednesday, June 23, 2010 4:09 PM

Subject: Re: VERY URGENT VIDEOCON AC



Pallav t help it. krk

Sent from BlackBerry® on Airtel

Regards,


Manish Gupta

[protected]
[protected]


Regards,


Manish Gupta

[protected]
[protected]
----- Original Message -----
From: customercare
To: 'Manish Gupta'
Sent: Monday, May 23, 2011 3:17 PM
Subject: RE: Provide mailid of CMD-Reminder 1


Dear Customer,





We understand your concern.



We are extremely sorry for all the trouble you've had.



As per company policy, we are not authorised to give E-mail Id of our seniours.





Thanks & Regards,
Harmeet Singh

Customer Service Dept.
Videocon Industries Ltd.









Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.








[protected][protected][protected][protected]
From: Manish Gupta [mailto:[protected]@gmail.com]
Sent: Monday, May 23, 2011 3:11 PM
To: customercare
Subject: Fw: Provide mailid of CMD-Reminder 1


Reminder 1


Can we expect an early action by your side by giving me the right mail id of Sh. Ven Dhoot and Mr. Sauav

Regards,
Manish Gupta

[protected]
[protected]
----- Original Message -----
From: Manish Gupta
To: customercare
Sent: Saturday, May 21, 2011 7:33 AM
Subject: Re: Provide mailid of CMD


Customer care is not responding in this issue so you have to provide.

Regards,
Manish Gupta
----- Original Message -----
From: customercare
To: 'Manish Gupta'
Sent: Friday, May 20, 2011 3:18 PM
Subject: RE: Provide mailid of CMD




Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.

Further to your query(Regarding E-mail Id), you are requested to contact to our customer care nos.[protected]All Networks) Or[protected]Prefix with local STD Code).





Thanks & Regards,
Harmeet Singh

Customer Service Dept.
Videocon Industries Ltd.



Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.








[protected][protected][protected][protected]
From: Manish Gupta [mailto:[protected]@gmail.com]
Sent: Friday, May 20, 2011 9:00 AM
To: customercare
Subject: Re: Provide mailid of CMD


On visiting Vodeocon site id Of Sh. venu dhoot is given but the mail is not being delivered ; so provide the right mail id so that the matter may be braught under his notice.

Yours early action is highly appreciated.

Regards,
Manish Gupta
[protected]
----- Original Message -----
From: customercare
To: 'Manish Gupta'
Sent: Thursday, May 19, 2011 6:03 PM
Subject: RE: Provide mailid of CMD




Dear Customer,



This is a customer Service ID, for availing after sales services.



We really appreciate your effort for sharing your concerns with us through our web services.



Further to your query, you are requested to visit our Videocon site www.videoconworld.com there you may get all the information.



Thanks for showing interest in Videocon and also giving us the opportunity to serve you.



Thanks & Regards,
Harmeet Singh

Customer Service Dept.

Videocon Industries Ltd.



Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.








[protected][protected][protected][protected]
From: Manish Gupta [mailto:[protected]@gmail.com]
Sent: Thursday, May 19, 2011 1:23 PM
To: [protected]@vgmail.in
Subject: Provide mailid of CMD


Plz provide e mail id of sh. Venu Dhoot or Mr. Saurav Dhoot.


Yours early action is highly appreciated.

Regards,

Manish Gupta
[protected]/[protected]

Bikaner