[Resolved]  Videocon D2H — technical error ..non cooperation of customer care

From last four days i.e.., (3 July to 6 July 2010 ) my videocon d2h is not working and I called to customer care no. so many times but all the time its busy ..after a long times i finally got through ...their executive said we will fix it with in 24-48 hours ...but still it is not working nor did they send their so called engineer till date. Every time they just give compliant no. and insure us engineer will visit my place. According to my point of view videocon d2h has the worst customer service.If my problem will not sort out tomorrow then i'll move to consumer court.



Mrs. Naima Imam
Customer Id[protected]

Dear Sir,

I agree with this. The customer service of d2h is pathetic. Even I am also suffering from the same. I have a d2h videocon. Videocon claims that d2h model 5002 has a 5.1 Ch output but thereon technician who had come to instal the DTH said that he had not seen the 5.1 ch output till date.
Because the company claims that 5.1 ch output is present I bought a new speakers of 5.1 Ch. But unable to use them.
Friends I am feeling helpless. If anyone has any suggestion to sort them out please mail me at [protected]@rediffmail.com.

Regards
Adhish

whwe

I am aprox 35days old coustomer of d2h id no 23851952 from Lalitpur (up) since the installation it worked only 4-5 days.I made no of complaint to local representative as well as toll free no but nothing response. They tell me that their engineer will solve the problem within 24-48 hrs and provide me complaint no but till now nothing happen.
Pl make arrangement to disconect the box today and I will treat this swpwrately


AKAgrawal
[protected]

Same here guys...most pathetic customer service...videocon D2h...Its been 4 dyas I am calling still the issue is not ressolved.

Subodh
6243442

Yes, even i bought d2h and from 2:30 to 3:45P.M only it works it says Technical error.

Tried calling customer care but no use. asked the person to fix the problem no response.

Not even the bill has been given and my USer ID in system is given to some one else.

Pelase help.

[protected]@ifi.co.in.

[protected]@yahoo.co.in

Dear Mr. Anil,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.

In order to provide you the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details. We request you to kindly provide with your Contact details.

We endeavor to resolve your complaint at the earliest.

Regards,
Videocon d2h Team

Thank you very much,

The problem with my Dish is resolved .

I thank the Videocon D2h team for the imediate action and efforts taken.

Thanks a lot.

Regards,
Anil

From last six days i.e.., (22 may to 28 may 2011) my videocon d2h is not working and I called to customer care no. so many times but all the time its busy ..after a long times i finally got through ...their executive said we will fix it with in 24-48 hours ...but still it is not working nor did they send their so called engineer till date. Every time they just give compliant no. and insure us engineer will visit my place. According to my point of view videocon d2h has the worst customer service.If my problem will not sort out tomorrow then i'll move to consumer court.

cutomer id 6307815 Ramesh kumar gupta taogore nagar coloney gonda
cell no [protected]

Dear Mr. Ramesh,

With reference to your concern listed on 28 May 2011 for Customer Id: 6307815. We would like to inform you that the same has been resolved.

Should you have any pending queries or issues, Please feel free to contact our Customer Care.

•[protected]Toll Free)
• [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com.

For details of all our Products and Services you may visit our Website http://www.videocond2h.com

Regards,
Videocon d2h Team

Dear Customer Care Representative

I am Goutam Chatterjee, a Videocon d2h user. My customer ID is 11982986. My hardship began after enjoying a fantastic service for a couple of months. During the last three months I could not watch several channels on the proper no. even some channels are missing in my service. Suppose Setmax channel should come in 201. But PTC Punjabi is here. Sports channels should start at 401, but there is Doordarshan. There is no presence of Natgeo, Discovery, Animal Planet etc. In cartoon channels position there is other channel.
After a tight day schedule when I switch on the TV, if this kind of disgusted service is faced then what should a customer do?

I contacted your customer representative a several times. I did everything what they advised me to do. But all were in vein. Whenever I contacted them they assured me that this would be recovered asap and everything would be ok in future as they registered my problem. They also told that if problem persists the will sen a service engineer to check my set top box. But things did not change for the last three months. As a result I degraded my package from New Diamond to Gold Pack. If I cannot see the channels then what is the use to spend Rs. 300/- every month.

I want to make it clear that if this kind of things will continue, then I will change my mind to shift another service.

Hope for the best to come out from the nightmare of my current service.

Regards

Goutam Chatterjee
Customer ID: 11982986

Dear Mr. Chatterjee,

Customer ID: 11982986

With reference to your concern listed on 16 June 2011. We would like to inform you that the same has been noted and our team is working on a resolution.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Dear Mr. Chatterjee,

Customer ID: 11982986

Thank you for your association with Videocon d2h.

With reference to your concern listed on 16 June 2011 regarding channel mismatch issue. We would like to inform you that the same has been resolved through service request number 44017612.

If you have any further queries, please call our customer care numbers below:

•[protected]Toll Free)
• +91-[protected] (Normal charges apply)
•[protected]Normal charges apply)

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

Dear Videocon d2h Team

My customer ID 29148118 & my complaint no is 5346607 .dated on 2 sep 2011 and after that they did not give any complain for the same.

My videocon d2h is not working showing Technical error message every after 4 to 5 Hours like E16--4, E30-4. Because of this issue I called to customer care no. so many times but all the time its busy ..after a long times i finally got through ...their executive (Mr chetan / Gaurav / Dhanushri )said we will fix it with in 24-48 hours ...but problem was still persist.

I want to make it clear that if this kind of things will continue, then I will change my mind to shift another service and i want my money back which i refill recently for whole year.

Hope for the best to come out from the nightmare of my current service.

I thought it’s the best service but now I am thinking that my assumption was wrong & this is the worst service which I have seen ever in DTH services. If my problem will not sort out tomorrow then i'll move to consumer court.

If videocon really wants to create good impression in this competetive world they really need to improve service also hire people who can do better branding of videocon.



Thanks and regards
Tousif shaikh
Technical Manager Chevrolet India
[protected]

Videoco d2h custmer service very very poor I will complain on 30 Sep. But problems not solv stil on 04 oct.so pls dont buying Videocon

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Get my problem solved
Customer id[protected]
Registered mobile no:[protected]