Videocon D2H — money deducted from bank account but not credited to service provider

ORDER DETAILS:
Merchant Site URL : http://www.rechargeitnow.com

Order Number: R[protected]

Order Received: Jun 28, 2012

Total Amount : INR (Indian Rupees) 1075.00

Union Bank of India Debit Card Holder : Vijai Gupta

Billing Address : (As entered by the Customer)
Online Recharge Services Pvt. Ltd.Estel House, Plot No 126 Sector 44
GurgaonHaryana
122002India

Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 59.97.235.226

Money deducted from bank account but not credited to service provider. Pl. clarify.