[Resolved] Videocon D2H — SIGNAL NOT AVAILABLE
Bangalore, Karnataka, India
This is Rajesh Chaudhari and I am using Videocon d2h from last 2 years and suddenly from yesterday I am getting an error message on my screen saying signal not available. When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that I need to pay Rs 150 to your service enginner for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously I am thinking of moving to another service provider. Please revert me back asap, before I throw away your box and dish from my house. My cust id is 3695000 and my phone number is [protected].
I am going to call for your service engineer to resolve this issue in another 24 hours. It really hurts that I need to pay Rs 150 to him for no fault of mine. I will wait till my subscription expire and would break all my commitments with Videocon because of your pathetic service.
Complaint marked as Resolved Jun 19, 2017
Verified SupportVideocon Industries Customer Care's response, May 19, 2017
Request you to write to us on [protected]@d2h.com along with your customer ID & RTN no. to help you better in this regard.
Videocon d2h Team
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