[Resolved] Videocon D2H — SIGNAL NOT AVAILABLE | |||
This is Rajesh Chaudhari and I am using Videocon d2h from last 2 years and suddenly from yesterday I am getting an error message on my screen saying signal not available. When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that I need to pay Rs 150 to your service enginner for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously I am thinking of moving to another service provider. Please revert me back asap, before I throw away your box and dish from my house. My cust id is 3695000 and my phone number is [protected]. I am going to call for your service engineer to resolve this issue in another 24 hours. It really hurts that I need to pay Rs 150 to him for no fault of mine. I will wait till my subscription expire and would break all my commitments with Videocon because of your pathetic service. Was this information helpful? | |||
Jun 19, 2017 Complaint marked as Resolved Verified Support May 19, 2017 Videocon Industries Customer Care's response Dear Gouri, Request you to write to us on [protected]@d2h.com along with your customer ID & RTN no. to help you better in this regard. Warm Regards, Videocon d2h Team | |||
 42 Comments | |||
Comments
I am having the same issue,
Just yesterday the single went off, and there's no signal now, and when i complaint they say you need a engineer visit for which they will charge 200/-
What the ###? What service are you giving your CUSTOMERs then?
Resolve it ASAP or i might just go for another service provider!
Just yesterday the single went off, and there's no signal now, and when i complaint they say you need a engineer visit for which they will charge 200/-
What the ###? What service are you giving your CUSTOMERs then?
Resolve it ASAP or i might just go for another service provider!
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