[Resolved] Videocon D2H — SIGNAL NOT AVAILABLE

rajeshac

from Bengaluru, Karnataka

Sep 24, 2012

Address: Bangalore, Karnataka

This is Rajesh Chaudhari and I am using Videocon d2h from last 2 years and suddenly from yesterday I am getting an error message on my screen saying signal not available. When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that I need to pay Rs 150 to your service enginner for his visit. This is absolutely not acceptable from you guys. I would never pay extra for you guys mistake and now seriously I am thinking of moving to another service provider. Please revert me back asap, before I throw away your box and dish from my house. My cust id is 3695000 and my phone number is [protected].

I am going to call for your service engineer to resolve this issue in another 24 hours. It really hurts that I need to pay Rs 150 to him for no fault of mine. I will wait till my subscription expire and would break all my commitments with Videocon because of your pathetic service.

Was this information helpful?

No (15)

Yes (118)

Jun 19, 2017

Complaint marked as Resolved

Verified Support

May 19, 2017

Videocon Industries Customer Care's response Dear Gouri,

Request you to write to us on [protected]@d2h.com along with your customer ID & RTN no. to help you better in this regard.

Warm Regards,
Videocon d2h Team

Related d2h reviews

View all 3327 d2h Reviews

Comments

santra_1963

from Machilipatnam, Andhra Pradesh

Mar 26, 2020

I am sorry to say i have seen only 3, 4 channel i.e only News channel Aj TaK & ABP News in Hindi and 9x jalwa in music but other channels i am unable to watch for the last few days. I also rang your customer care but no one responded to my call. So i decided that after lockdown period i will withdraw your service because most of the time your service is not available and it is very inconvenient .I knew that d2h is the best company but now i will not recommend it to anyone.
DEBABRATA SANTRA, CUSTOMER ID[protected], PH. [protected]

Shur

Jul 31, 2020

I am having the same issue,
Just yesterday the single went off, and there's no signal now, and when i complaint they say you need a engineer visit for which they will charge 200/-
What the ###? What service are you giving your CUSTOMERs then?
Resolve it ASAP or i might just go for another service provider!