d2h Complaints & Reviews

Hi

My Customer Id is:56134243.
Account No:5581476
Recently i have exchanged my SD Box with the No:[protected] to HD Box no:[protected].
However instead of Exchange mode, the Technician has installed the new HD box in New connection mode.The Old STB is also taken back by the Technician as this was an exchange.Hence under my Customer Id Now i have 3 Active connections and the money being deducted every month for the 3 connections.
Actually there are only 2 connections active in my account and i am contacting Customer care twice on daily daily basis to get the issue resolved and get the money for exchange credited to my account.I am getting the same response from customer care representative stating that a request has been forwarded and the issue will be resolved in 24 hours.There has been almost 10 or more requests taken regarding this and i haven't got the resolution for it yet.
As a highlight,on my today's follow up call to customer care,i was asked to email my query to [protected]@d2h.com and then it will be resolved within 12 hours.
Hence i am forwarding an email to the email address mentioned and hope the issue gets resolved.

The key things to be made to resolve the issue are.
1.Update my Account with the correct 2 STB's that are currently active in my house.Credit the exchange offer money 1200 to my account
2.credit the amount deducted till date for the Virtual STB(exchanged,but still shown as active connection) from 22 August 2012 onwards.

I am expecting that the issue gets resolved at the earliest and i get my money back.

I have attached the screenshot from my account page of VideoconD2h which shows 3 products under my account


Regards,
Murali.R

Dear
Sir
I Have purchase in vidiocon dish i am sifting in my new home i am many time contact in costomer care in dish sifting in new home but not reply in any engg. and any person please help me my vidiocone dish costomer id 7328633
my money is everday in loss of my d2h balance

Thanks Regard
Jagdish Vaishnav
+91-[protected]
Gandhidham
mail- [protected]@yahoo.co.in

Comment: Dear sir
I purchage a VOX 8 mega picle camera from your side, I receive coorier after I face the some following problem –
1) Waranty card not receive.
2) camera not proper working.
3) Battery back up verry less. Approx 30 minut (with new battery)
4) picture quality not as a 8 MP. I think mostly 2 to 3 MP.

Problem – this is not possible, after every 30 minut I change the 3nos. of 1.5 V battery. If I go to out of area then which I shout the video and photo.
This is cheating.
Your product is not good.
Request : 1) return your product or change this product or return my money or give the solid permanent solution.

Booking date : 4sept.12
Booking no. :[protected]
Mobile No. : [protected]

Thanks
Mukesh
15.09.12 at present camera not on. i m already inform to customer care but he not take any action.
this is cheating. we r office person this not possible i go to her service shop .

My sattelite connection is not getting signals for last 12 days and i complained them at least 8-9 times but no one come to sortout, due to this on off ,on off situation my TV is also become Black and white. this was also happened at the time of installation, they changed the cord 2 times then got the colors back. please please........... help me out.

sir i have videocon sim, that no. is [protected], sir this sim document verification is fully ok by the company employ inspite of it my sim suspended by 2 times. at the first time when i called regularly and said plz check my document so after 7 days my sim was started but after 5 days my sim was again suspended and till now 10 days completed but my sim is not being started and company employ every time said that your sim will be started in 48 hour sir i am requesting to u plz you should get started my sim,
this sim is on my document
Name: Piyush Garg
Add: opp khandelwal dharamshala, khasgi bazar, lashkar, gwalior

here in bhilai we are not able to recharge our videocon mobile number due to network problems..we are facing the problem for the past 3 days and they are not taking any step to fix this...the same problem is facing throughout the state..when we contact the customer care they are saying it will be fixed by tomorrow and now many tomorrows have gone and they havent take any actions

hi,my videocon d2h customer id is[protected]
i am a HD subscriber and purchased the connection a week back amd am satisfied with all ur services except for the remote which is not a universal one and also the given remote doesnt work properly.kindly replace it with a universal remote which would be of great use...thank you..!!!

this is to lodge complain of my under warranty inverter.It was informed to the vidoecon authority the very next day i.e 23 of aug2012 and the comlian number is pat[protected].There is effort shown to solve my problem till now.kindly make arrangements solve my problem as soon as possible.
regards
fakhruddin arfi

Hi
My Self Bhola Nath Singh
Having D2H connection of videocon. I am very disappointed from the customer service of videocon. Today I got connection failed when I was watching TV. At the same time I have called on customer service but they dont respond up to mark just spoken right now our server is not working pls call after some time. Even few day back i had asked to provide new remote for videocon d2h and I have paid amount for the same after few time I got call from company (Vipin shrivastava) they have spoken to me you will be charge of Rs 30 for address updation while I had not requested for the address updation Even they had used rough launguage with me.

I am also working in service industry and I understand the value of customer But I think videocon want dicrease his customer level because they are having big work load and they dont need any extra customer So think I should shift my account with another service desk.

Looking forward your input on this. Because without intimation my service has been stoped by company.

My details are as.
My Name Bhola Nath Singh
Customer id 65948183
Mobile No [protected]
Mail id -bhola.[protected]@bajajallianz.co.in

Kindly update me on provided mail id.

Dear Sir,
I got d2h videocon d2h connection on dated[protected] and my custormer id no. 74854224, and got free one month package from this company, from[protected] to[protected], but during this period dated[protected], company change my package without my permission and with out any information, i open my t.v. at night and this message found on t.v. screen please recharge your package immediately, i informed to customer care no. ( Toll free) and after 2 hrs discusse with MR. Ramesh Manager said your package has been changed , I said without my permission, any information, why you change my package, Ramesh said your problem shortout with in 24 Hrs.
But till date not problem shortout i discuss with many time customer care but not reply me satisfaction. but dated[protected] one message received from videocon d2h recharge before[protected].
Please you are request shorout my problem.
Vinod kumar Jain
Mobile No [protected]

We have a Videocon DTH (Customer number[protected] and it stopped working all of a sudden. We had called Videocon Support at[protected] and reported the issue. The issue is that the DTH card inserted behind the Videocon DTH TV is not getting Satellite signal. This is an issue with the Card of the DTH provider (Videocon). We were being told that Engineer will come and will fix it but we have to beer the charges which will be Rs 750 (Visit Charges) + the charges for the Card or any thing else if they need to replace.

I have a Tata Sky connection also and we have never faced such issue. What Videocon is stating is absolutely absurd. If they are the service provider and the equipment they have installed to provide service should be fixed by the provider. We are ok with paying the charges of the Card if that is faulty but why the Visiting charges. The question is not of Rs 750, it is about unfair trade practices.

Videocon Sucks big Time.

i have been using videocon services for almost 2 years now. first year, i used videocond2h set which had the inbuilt DVD/USB media player in the set top box. i upgraded to the hd-dvr set top box and since then, it has been the worst experience being a videocon customer.

Started with the remote malfunctioning and functions failing in the evening for almost 7 months; next started the recording function that has always given a new error each week. i have not faced issues with the services center though. they have been courteous enough to provide me support and replacements of the product.

I would not call it a fault of the service center, if the product seems to have a problem. they visited and changed my set-top-box plenty of times for various complaints that i registered with the call center. i have got the lnb replaced, set top boxes replaced plenty times. each time, i am told that i am the only customer who is facing problem with the DVR set and am verbally offered data of dvr users at noida or up-east, to talk to them and confirm if they had a problem (was never given the data, or made to talk with any other customer though! also, i have been given plenty of funny and odd reasons by the technicians visiting for service viz- the paint of my room causes the remote to malfunction (paint has always been there, even when i bought the connection and used for first few weeks!) i kept insisting that there is a problem with the software or the back-end and the product is a failure, but was only given replacement sets, which itself is a process and takes its own time.

What is the point buying and paying for a dvr set top box, if the media guide has a problem al-through the year, or if the recording function is not reliable and currently doesnt at all work? I was offered a standby set over 3 weeks back, and i had asked the service center to get me a response from the company. Its very Unfortunatenever received a courtesy call-back from them. Last week I called and asked for a reply from company, and the history continues... currently, DVR DOES NOT RECORD AT ALL, I need to unplug the power and restart the system to view channels. i am told that the r&d team is working on fixing things and would take a quarter more. am i the only customer who is facing all this trauma? or am i one of the very few customers who are using videocond2h dvr set top box? I LOOK FORWARD TO WALK OUT OF THIS WONDERFUL SERVICE, but would like to have a genuine public opinion on this issue and also know IF I REALLY AM THE ONLY CUSTOMER USING DVR ? OR FACING SUCH ISSUES FOR MONTHS altogether?

Dear Sir,
I ordered Videocon D2h D2H[protected] on 2nd of Sept 2012 at 12.30PM and requested a lot to the custmer care representative Mr.Gaurav Patel to fix it on Sunday.He insisted me to put his name in the online application form so that he will get good money out of it.Also told me that we will make the Connection by sunday evening.Even as a s/w professional i can not make time except saturday and sunday.So even i called 4-5 times yesterday and requested central help line number "[protected]" and Mr.gaurav patel and also from there they told we will fix it today means Sunday,sir do not worry.Finally its not being installed on sunday.Now i have to wait for next 1 week for connection as i will be free in weekends only.

When they can not make a customer happy from very beginning how they can make me happy with their service next 4-5 yrs or 5-10yrs.I am totally unhappy with their service and wants action against customer care people especially Mr.gaurav patel who made wrong promise and creates mental trauma in these 24hrs.Below is the order details,


ORDER DETAILS:
Merchant Site URL : http://www.d2honline.com
Order Number: D2H[protected] Order Received: Sep 2, 2012
Total Amount : INR (Indian Rupees) 2890.00


So i wants to get my money 2890 back and do not wants to connect Videocon D2H at all.Their service is horrible and will not recommend to anyone.Please refund my amount.


Best Regards,
Tapan Mallik

I have purchased Videocon Washing Machine M. No. VA76RSGL-CNC S. No.
[protected] on dated 23/10/2011 from a showroom of Sitapur Road near Devaki Hospital. I have complaind for leakage. Once on dated 15/5/12 a service was done but leakage started after two hours
of delivary on the same day. I am complaining contineously since May 2012.Only messages on mobile phones and calls from executives from videocon were recieved. There is no service till date. The set is in
warranty period. I also emailed to the company on dated 24 August 2012 that now i am going to complaint in consumer forum. There was a reply that, "We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis." But no one visited and the problem is remain same till date.
Therefore, i am complaining to consumer forum for solution of my problem.
Thanking you,
Yours sincerely,
Rakesh Kumar Tripathi,
Lecturer,
Department of Geriatric Mental Health,
King Georg's Medical University, Lucknow.

Home Address: c/o Shri S.K. Sharma
House number 538 II/94, Yoginagar, Sitapur Road, Lucknow. near Devaki Hospital.
email: [protected]@gmail.com

I have complaint on videocon d2h new connection there is a frequent signal problem .I registered compliant to solve this problem to videocon d2h customer care but technician visited our premises but he is giving irrelevant answers and also they cancelling connection before the expiry date ,they are disconnected my services even though three is 24hr time to expire

my dth id is 7230639
plz solve my problem where other dth services are giving good service

Dear Sir/ Mam,

I am D2H customer ID no. 30096034. At the time of relocation in the month of December 2011, I have received a call from customer care mentioning that if I recharge for 6 months (in a single recharge on 3rd December 2011 amounting Rs. 1050 for 6+4= 10 months) the reinstallation charges will be waved off. Now they has deducted Rs 200 for Re-installation charges.

This is against what they have committed me in the month of Dec 2011 and gives a false impression on the image of company.

At present they have blocked my connection and demanding for a new recharge but according to my previous recharge i can avail the facility upto 2nd Oct, 2012. If this type of activities continue then I will think to withdraw D2h facility.
Kindly suggest me what I should do?

Kindly do the needful in this regard.

Subscriber Id: 48692042. Signal not available from five days, customer care number never reachable, they say that for every visit, they charge Rs. 125. Apart from that they are not even willing to register my complaint regarding refund of balance that has been deducted from my account since the last 5 days, that amounts to Rs. 50 till today, and will increase by Rs. 10 per day. Their exact words were: "Kaahey ka Credit". When I ask for the reference number of the conversation that we had on phone, I am being ridiculed when they say that such number does not exist, which was a total surprise.

Please note that I bought 32-inch LED TV on July 15th 2012 from DigiWorld at New BEL road, Bangalore. I started having issues with the TV in first week itself. The issue was that the TV will blink off and back on while it’s been watched. So I contacted Videocon customer care and Digiworld. Service technician isolated the problem to be Motherboard issue. Now since this was a major repair I contacted Digiworld and they replaced my TV with another piece.

Now once again i am having the same problem with the replacement TV also with in week. I am really not sure if this is a common problem with this model. The model number of My TV is VJB32FG-B0. I am really looking forward for a permanent solution to my problem. Trust me this is my first experience with this brand and it has been horrible so far.

I have spent my Hard earned money and i want to know what shall i do here to get Refund because i don't think this brand is reliable for LED TV.

hello sir ,
i phone network income ,outgoing are lockedon on 5 days before. i verify customer care some body said my formalities were incomplete . some body said i m not recharge minimum limited balance.and recharge 200rs.minimum. i complaint bilaspur(c.g.)495001. videocon officer kirti([protected]),gajendra shrivastav([protected]) first 2 days they told me that today evening my problem has solved. now today they don't answer my call .if i try another no. they know my name . they disconnect that no. my already petrol and another no. mobile balance were too much expense. i need to solved this mobile no. problem and officially take suitable action against them. also give suitable compensation for my expenses.


regards
shanil jain
email:- jain.[protected]@gmail.com
mobile no.+91-[protected]
+91-[protected]

I have Videocon d2h customer id no. 72335696. in the evening time there is lot of problem to watch videcon d2h..signal not found.i complaint your customer care but no one come to assist us.one boy name manish your installer i will call him many times but he lie me so many times that aj ata hu kal ata hu aj mera tabiyat kharab hai. we watch TV in evening time because we came from work in evening.so please arrange someone for repair or assist.
PRATHAMESH KAMTEKAR
[protected]